Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,732 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,732 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 5th April 2025

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I received a very large bunch of daffodils on Sat 22nd March at 1.30 pm ; they were a Mother’s Day gift from my family. I trimmed the ends of the stems and placed them in water straight away. By Monday they had failed to open, I have taken two photos of them since as they have wilted and failed to open . I’m very disappointed and upset. My son will use the photos as evidence to claim refund .”

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Posted 1 month ago

“Amazing delivery presentation was perfect”

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Posted 1 month ago

“Always reliable, beautiful flowers. Great customer service!”

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Posted 1 month ago

“I am a recipient of Appleyard Flowers on 31/3/25. However this morning 2/4/25 I woke to find dead peach spray roses!! Aghast from a sad recipient of Mother’s Day flowers although they came a day late. All instructions followed and happiness reigns with rest of bouquet. Please note previous deliveries were healthy living flowers for a good week plus with repeated water refreshments! Just wanted to share with Appleyard Flowers and not go through my daughter who would be upset to know this especially as she’s purchased a three-month subscription! Lola I’ve tried downloading a photo of dead roses but your system doesn’t allow me too!”

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Posted 1 month ago

“Excellent service, and flowers arrived in great condition.”

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Posted 1 month ago

“The flowers looked like quality and they improve with time”

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Posted 1 month ago

“Great service and flowers as always”

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Posted 1 month ago

“Flowers failed to arrive for Mother’s Day! Utterly useless and no way to speak to an actual person to seem a refund. £62.00 wasted and a disappointed Mum on Mother's day. Do not use this service.”

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Posted 1 month ago

“SW15 3TT Really disappointed with the flowers sent= nice rose bulbs which started drooping after a couple of hours and got quite dry despite our best efforts. Sorry for my son who wanted me to have nice flowers for Mother's Day. Disappointed and disappointing”

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Posted 1 month ago

“Mothers day flowers didn't arrive. Can't get hold of them. Shambles.”

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Posted 1 month ago

“Beautifull flowers arrived on time for Mother’s Day”

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Posted 1 month ago

“Lovely flowers delivered on time and high quality . Really beautiful and smell gorgeous. The Jelly Cat dog was soo soft too. Pre ordered so was able to take advantage of discount code too”

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Posted 1 month ago

“Lovely flowers”

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Posted 1 month ago

“My partner has shopped with your company many time & has spent thousands, as you can see from his order history. He put his faith in you this time & to say you've failed isn't an adequate description. He paid a fortune for 1 of your most expensive bouquets & paid for delivery Fri, you suddenly changed it to Sun with zero explanation. It's now Tues, still no flowers & zero response to multiple emails that have been sent. I would have added a photo but seeing as the flowers haven't even arrived, that's impossible. 1 thing I can guarantee, you've lost a valuable customer”

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Posted 1 month ago

“This is now the third time I have purchased your flowers for my mother - who has very high standards - and she was once again delighted with your flowers. I feel so happy to have found a company that makes her so happy. Thank you!”

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Posted 1 month ago

“Flowers were beautifully presented and arrived in fabulous condition.”

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Posted 1 month ago

“I received flowers for mother's day and, by Sunday I had to throw them away, didn't tell my son he would be so disappointed.h have a photo of first day but not sure how to send it.”

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Posted 2 months ago

“Normally I receive absolutely beautiful flowers, however sadly for Mother's Day this year they were really disappointing. I normally go for something with lilys however this time I went different and selected the 'English Garden'. I don't know whether its because I ordered so far in advance but the roses were already wilting by the time it arrived. They arrived 3pm Friday and by 3pm Saturday they were wilting, losing petals and I had to separate the bouquet into two vases to try and bulk it out with other flowers from a supermarket. Really not the normal standard and thank goodness I had a discount but still really dissapointing for the price”

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Posted 2 months ago

“Sad that of seven roses in the bunch, one was broken, another is brown at the stem and dropping petals, a third drooping on the day after arrival. Shame - the flowers only arrived yesterday and I did everything as instructed. Sad.”

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Posted 2 months ago

“Flowers ordered for Mother's Day never arrived and impossible to track via their website or Royal Mail which apparently was the delivery method. Impossible to get any interaction with the company, other than a holding message on email stating they are really busy will be in touch soon - this is 4pm the following day! Appleyard did eventually get in touch and gave a full refund plus replacement bouquet, but this does little to compensate a ruined Mother’s Day gift where the value relies on it being delivered on the day as promised.”

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Posted 2 months ago

Hi Graeme, Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your experience with your Mother's Day order. Timely delivery is essential, especially for such a significant occasion, and it's disappointing to know we fell short. I understand how frustrating it can be to not receive updates on your order, and we take your concerns seriously. We appreciate your patience as we work to address this issue, and your feedback is invaluable in helping us improve our services. If you would like to discuss this further, please reach out to us at customerservices@appleyardlondon.com. We genuinely hope to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 2 months ago

Appleyard London is rated 4.6 based on 11,732 reviews