Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,582 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,582 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 11th March 2025

Mr Krystian B

Appleyard London 5 star review on 27th February 2025

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Appleyard London 5 star review on 22nd February 2025

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Appleyard London 5 star review on 17th February 2025

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Appleyard London 5 star review on 10th February 2025

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387

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very pleased to receive flowers, Prosecco and chocolates on our wedding anniversary from my son and daughter in law. The Prosecco was very nice, the chocolates were nothing special and could have come from any run of the mill supermarket but after just 24 hours of arriving the flowers had to be binned, please see attached photograph and don’t waste your money. Unfortunately this site won’t allow me to upload photos.”

Helpful Report

Posted 7 months ago

We're sorry to hear about your recent experience with us. We aim to provide the best service and clearly, we missed the mark this time. Could you please reach out to our customer service team so we can rectify this issue? We would be happy to send a replacement bouquet to you.

Posted 7 months ago

“worst flowers nd worst hamper i have ever had in my life flowers died withing 48 hours hamper doesnt come as a hamper customer service is unprofesional avoid at all costs”

Helpful Report

Posted 7 months ago

We're sorry to hear about your recent experience with us. We aim to provide the best service and clearly, we missed the mark this time. Please expect a message from our team soon to discuss this further. We hope to have the opportunity to restore your faith in our service.

Posted 7 months ago

“Very disappointed. Automated email told me flowers were on the way. Second automated email told me my flowers wouldn’t be delivered on time to my friend. That was Saturday. It’s Mondaynand I’m still waiting. Won’t be using you again.”

Helpful Report

Posted 7 months ago

“Had flowers delivered Monday afternoon 22 July 2024, they were nearly dead two days later, now on Friday they are all wilted”

Helpful Report

Posted 7 months ago

We regret the flowers didn’t last as expected and appreciate your feedback. Please expect a message from our team soon to discuss this further. We hope to have the opportunity to restore your faith in our service.

Posted 7 months ago

“Bad greenery, damaged flowers. Rip off. I don't think the serving lillies will even open far too green and young. In this 60 quid rose named bundle there were 3 roses.”

Helpful Report

Posted 7 months ago

We're genuinely sorry to hear about your negative experience. We value your feedback and want to make it right. Please contact us directly at customerservices@appleyardlondon.com so we can resolve this issue - a replacement bouquet is certainly an option we can discuss.

Posted 7 months ago

“Flowers arrived dead, like absolutely lifeless”

Helpful Report

Posted 8 months ago

“Got your Web page from our company CEO PA. The company uses for gifts. We sent a personal gift to a colleague who left us and only flowers were delivered not the most. We were very disappointed she didn't get full gift. I certainly won't use service again.”

Helpful Report

Posted 9 months ago

“I live in the US and ordered flowers for my sister's 50th birthday using Appleyard's expedited delivery. I received an email at the eod of the day of delivery that the flowers were not delivered and that they could not guarantee delivery the next day either! I emailed back asking about how they would mitigate the situation and have not heard back from them. Very, very disappointing customer service!! I will not be using them again.”

Helpful Report

Posted 9 months ago

We're sorry to hear about your recent experience with us, and apologise for letting you down on such a special occasion. We aim to provide the best service and clearly, we missed the mark this time. I can see a full refund has been processed, and a replacement bouquet has been arranged for your sister.

Posted 9 months ago

“Flowers did not arrive to my friend - very embarrassing. I have tried on numerous occasions to contact customer service and just keep getting looped around the website. Very disappointed.”

Helpful Report

Posted 10 months ago

“Lead time and delivery is good but quality of product is consistently AWFUL and customer service is POOR. Will never use again and would not recommend.”

Helpful Report

Posted 1 year ago

“I am not happy since my order arrived one day late and your delivery service was not helpful.”

Helpful Report

Posted 1 year ago

“Flowers arrived today. Absolute disgrace. You should be ashamed”

Helpful Report

Posted 1 year ago

We're sorry to hear about your recent experience with us. We aim to provide the best service and clearly, we missed the mark this time. We'll be reaching out to you shortly to discuss the next steps, including the possibility of sending an upgraded replacement bouquet.

Posted 1 year ago

“Complete failure on so many terms. The flowers are a disaster, the bouquet is out of color pattern, and quality and does not look at all as promised. The customer service is almost nonexistent. Never ever will order from them again and won't recommend them to anyone. Avoid.”

Helpful Report

Posted 1 year ago

“I placed an order with Appleyard London to get flowers and champagne delivered on the same day to my friend who was celebrating her graduation. The gift was not delivered and I was not updated of the status of my order. No one got in touch with me to let me know about a delay. I got in touch with customer service on the second day and they could not explain what happened. I requested to get the flowers delivered the same evening even though it was one day later. Once again, my order was not delivered and there was no communication from Appleyard London. I requested a refund as the company does not make any effort to try and resolve the issue and explain the situation. I am extremely disappointed with the service as it is very unreliable.”

Helpful Report

Posted 1 year ago

“First bouquet was dead within 48 hours. They replaced it and the replacement lasted all of 5 days. Recently bought a “letterbox” arrangement. Half the flowers were dead and all looked pretty battered on arrival. Won’t use Appleyard again.”

Helpful Report

Posted 1 year ago

“I recently was sent the summer punch bouquet from a dear friend on the death of my Dad. Unfortunately the flowers did not look that fresh on delivery, never flourished and the blooms never opened. I have been lucky enough to receive many bouquets in my life and this is the first time l was disappointed. I wasn’t going to take it further but having received an advert in my emails from Appleyard l decided l would write a review.”

Helpful Report

Posted 1 year ago

“AVOID! This company is without doubt THE worst business that I've ever had the misfortune to deal with! Customer service is shocking, happily takes money but provides zero service! Avoid, avoid, avoid!”

Helpful Report

Posted 1 year ago

“Tried to order a very expensive bouquet for my sons engagement only to be told this was not available and to go to customer services for help . This is non existent and when asked if I needed help the “yes” option ignored my request - Attempted several times with no response No access to actual human interaction - Apalling customer service in fact no customer service whatsoever -And to think I paid to be a privileged member!! I have been a loyal customer but Never Again will I use Appleyard London .”

Helpful Report

Posted 1 year ago

“The flowers were never delivered to the recipient.”

Helpful Report

Posted 1 year ago

We're really sorry to hear about your disappointment. We strive to ensure all our customers are satisfied with our service. Please contact us directly so we can resolve this issue - a replacement bouquet is certainly an option we can discuss.

Posted 1 year ago

We're really sorry to hear about your disappointment. We strive to ensure all our customers are satisfied with our service. Please expect a message from our team soon to discuss this further. We hope to have the opportunity to restore your faith in our service.

Posted 1 year ago

“I was sent an orchid as a present yesterday. It had wilted flowers, no new buds, and the soil core was bone dry. It was not rooted and fell out of the pot. I have an identical orchid, four years old, which cost me £6. When you buy an orchid it shoukd be rooted in the growing medium. This is very poor service. The telephone number I eventually found was not recognised. Very unsatisfactory. My daughter is dealing with my complaint.”

Helpful Report

Posted 1 year ago

Appleyard London is rated 4.6 based on 11,582 reviews