Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,392 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,392 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 8th December 2024

372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I received one of your bouquets as a kind Christmas present from my sister. It is very pretty. But the price is exaggerated for 3 stems of hydrangea, 8 roses, some stems of a common shrub and a few sprays of gold-sprayed eucalyptus. However, what bothers me most is that the roses are clearly from Kenya, as stated on your website. Why is it necessary to fly roses halfway across the planet? I have lived in southern Spain for years where numerous natural products are grown under plastic. What is the problem with cultivating flowers under glass/plastic in Europe or even better, in the UK? Or indeed, offering homegrown flowers, which is better for the planet and better for our national economy. Thank you.”

Helpful Report

Posted 1 week ago

Hi Laura, Thank you for taking the time to share your thoughts regarding the bouquet you received. We're delighted to hear that you found it pretty, but we sincerely apologize for any disappointment regarding the value and sourcing of the flowers. We understand your concerns about the environmental impact of importing roses and deeply appreciate your commitment to sustainability. We are continuously exploring more eco-friendly options and are always open to feedback on how we can do better. Cultivating flowers closer to home is indeed an important consideration, and your insights will help us in our efforts to improve. If there's anything further you'd like to discuss or suggestions you have, please do not hesitate to reach out. We value your input as it helps us grow and enhance our service. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 week ago

“The roses are lovely and a great value”

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Posted 2 weeks ago

“Great Service”

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Posted 2 weeks ago

“Flowers were beautiful but by 3rd day started to droop. AppleCare got back to me and sent a replacement bouquet to my mum which was much bigger. The flowers were much fresher and so far are still going strong. Thank you for sending the additional bouquet, it is much appreciated and very thoughtful. Great service.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your feedback regarding the flowers. I’m glad to hear you found them beautiful, but I’m sorry to learn that they started to droop so soon. We take pride in the quality of our arrangements, and it’s disappointing when they don’t last as intended. Your experience is valuable to us, and we appreciate you sharing this insight. If there’s anything we can do to assist you further or enhance your next experience with us, please don’t hesitate to reach out. We're here to help. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 week ago

“Plant arrived on time as ordered and in good condition”

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Posted 2 weeks ago

“Another great experience with Appleyard and another happy person receiving a lovely bouquet. Thanks”

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Posted 2 weeks ago

“Not happy with my flowers this year. Always buy from Appleyard at Christmas. One rose has dropped after 12 hours, had to remove dead yellow leaves from lilies to improve and most foliage mouldy and beyond attractive. I don't think the flowers will survive the weekend. Only delivered last night!”

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Posted 2 weeks ago

“Arrived on time and in great condition”

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Posted 2 weeks ago

“Easy service, great communication”

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Posted 2 weeks ago

“Beautiful flowers”

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Posted 2 weeks ago

“Flowers were well received by my wife ... and that's the important part. Only downside was that Yodel delivered a day late (not really acceptable for any perishable shipment). JW.”

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Posted 2 weeks ago

“Bouquet and gift set much appreciated by receiver, thanks!”

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Posted 2 weeks ago

“I bought the Christmas bouquet as a surprise for my neighbour. She loved them”

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Posted 2 weeks ago

“Excellent service”

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Posted 2 weeks ago

“Delivered on time and in an excellent condition.”

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Posted 2 weeks ago

“Flowers were fresh.”

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Posted 2 weeks ago

“I bought a 12 month subscription for with a set date when the flowers will be delivered. On 4 of the 12 months, I had to enquire why the flowers had not been delivered (1 week after the expected date) and on each occasion was informed that there was an oversight at the subscriptions team. It is not acceptable for a customer to have to chase a non delivery on a subscription order. Think again if opting for any subscription service.”

Helpful Report

Posted 2 weeks ago

Hi Sanjay, Thank you for sharing your experience, and I sincerely apologize for the issues you've faced with your subscription. It’s unacceptable for you to have to chase deliveries, especially when you’ve placed your trust in us for timely service. We appreciate you bringing this to our attention, and we're taking your feedback seriously. We're actively working to improve our processes to avoid such oversights in the future. Your experience is valuable to us, and we’d like to ensure that any future interactions are more satisfactory. If you'd like to discuss this further or have any specific concerns you wish to address, please reach out directly. We’re here to assist you. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 2 weeks ago

“The most beautiful flowers were delivered to our friend!”

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Posted 2 weeks ago

“A quicker delivery time than expected. Love that!”

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Posted 2 weeks ago

“Always great - lovely flowers and gifts always delivered on time, safely.”

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Posted 2 weeks ago

Appleyard London is rated 4.6 based on 11,392 reviews