Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,582 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,582 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 11th March 2025

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Appleyard London 5 star review on 27th February 2025

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Appleyard London 5 star review on 22nd February 2025

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Appleyard London 5 star review on 17th February 2025

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Appleyard London 5 star review on 10th February 2025

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387

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers were a just a little bit squished. Otherwise, they were nice.”

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Posted 4 years ago

“My flowers got delivered”

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Posted 4 years ago

“I had asked for the person who delivered the flowers to knock at the door. I appreciate deliveries are difficult with socially distancing but how was my mum supposed to know that the flowers had been left at the end of her drive when no-one knocked?!”

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Posted 4 years ago

“A bit deer for what it was.”

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Posted 4 years ago

“Ok but delivery LATE in the day and delivery tracker stated delivered at 1100, which was incorrect”

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Posted 4 years ago

“Delivery date a bit far”

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Posted 4 years ago

“Quite expensive for what was received, timely and alive so all good”

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Posted 4 years ago

“Ultimately underwhelmed with the size of the bunch despite upgrading . Flowers are nice but roses already browning on the petals, will likely only last a day or two. For £51 it’s quite disappointing”

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Posted 4 years ago

“Bit pricey - and the eventual bunch that arrived looked small - not "chic", just small. But ok.”

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Posted 4 years ago

Thanks for the feedback. Knowing how customers rate their bouquets for vaklue for money is really important to us. We have added some credit to your Appleyard account as thanks.

Posted 4 years ago

“Mum enjoyed her flowers and said they were lovely. However, she also said that the delivery person was quite rude, which somewhat spoiled the occasion. Customer service is essential in a competitive industry.”

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Posted 4 years ago

Hi, thank you for making us aware of this. We're responsible for the service of our third party couriers so will be in touch with you regarding this.

Posted 4 years ago

“Pirce bit high”

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Posted 5 years ago

“I like the same day delivery service. It was very important for me..”

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Posted 5 years ago

Hi, thank you so much for your recent purchase and feedback. Great to hear that you are happy with the delivery service and product. A team leader would really love to assist you further and I do see that they are in touch Appleyard London Team

Posted 5 years ago

“No card with the flowers. Relative had no clue who they were from for her 70th. Sent on behalf of my dad (her brother) who has Alzheimer’s. The card would have meant so much to her. Really disappointed considering the price”

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Posted 5 years ago

Hi Rachel, I’m so sorry to hear that the gift card and message wasn’t included with your order. I can only think that the message was missed off when packaging the product, as we would never knowingly not send out the gift message. We understand how important the gesture was and share your disappointment that the recipient never received her gift card. We will be in touch to assist further.

Posted 5 years ago

“Flowers not as impressive as I expected for the price, also a lot of add ons, for example I had to pay a 5er extra to get the middle size. That to me is borderline underhanded also £7.99 for chocs, they where 6 exquisite chocs I'll give em' that but I feel there is a better medium. All in all happy but I feel I paid for a premium experience and got above average standard flowers, a card, no vase and some special chocs.”

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Posted 5 years ago

“Delivered on time just a little disappointed with the roses as they were quite brown sadly”

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Posted 5 years ago

Hi Janice, we are really sorry to hear that you are disappointed in the quality of your roses. We are keen to help put things right and will be in touch soon.

Posted 5 years ago

“Flower presentation ( box /wrapping etc ) is lovely but issues re handling in delivery mean not always in great shape when arrive”

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Posted 5 years ago

Thank you so much for your recent purchase and feedback. We have taken on board all that you have said to make sure you are happy with your future purchases. I do see that you have been assisted by a team leader and you are happy with the resolution Appleyard London Team

Posted 5 years ago

“Roses were fine, Accompanying foliage looked dead.”

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Posted 5 years ago

“I was really impressed with the dleivery and the service, but the actual flowers I felt were expensive and had a very short life, only 2 days later they wilted”

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Posted 5 years ago

Hi Naomi, thank you so much for your recent purchase and feedback. I am really sorry to hear that your experience with us has not been a good one as this is definitely not the type of service we would want our customers to receive. A team leader would really love to put things right for you. Please could you direct message us your details so we can assist you further and make sure your query is resolved Appleyard London Team

Posted 5 years ago

“My Aunt said her fruit basket wasn't that good. Grapes were small & sour, canteloupe mushy and pineapple woody. The rest was very nice.”

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Posted 5 years ago

Hi Yvonne, We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly Direct message us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 5 years ago

“Nice and timely delivery. Beautiful but didn’t last long.”

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Posted 5 years ago

Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 5 years ago

Appleyard London is rated 4.6 based on 11,582 reviews