Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,582 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,582 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 11th March 2025

Mr Krystian B

Appleyard London 5 star review on 27th February 2025

Anonymous

Appleyard London 5 star review on 22nd February 2025

Mr Keith H

Appleyard London 5 star review on 17th February 2025

Mr Justin D

Appleyard London 5 star review on 10th February 2025

Lilia T

387

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers arrived on 23rd December looking beautiful but one of the roses had already lost a couple of petals as they were loose in the bouquet,now after 4 days it is brown and dead, most of the other roses have brown petals and and 2 are drooping. The lilies and gold foliage are fine. I often receive flowers through the post from other’s companies and have never had roses of such poor quality before.”

Helpful Report

Posted 2 years ago

“The worst £40 ever spent! Half of the flowers were dead and the bouquet was the measliest thing I have ever seen! It was for a birthday and it was absolutely embarrassing. I will never order anything from them again.”

Helpful Report

Posted 2 years ago

“Arrived late, customer service offered further insult by offering to wave the delivery charge. As a flower company delivering on time is a basic requirement. I spent over £200 for delivery not to be guaranteed. Would not recommend and will not be using this company again.”

Helpful Report

Posted 2 years ago

“The roses went brown after two days. Today day four the whole bunsh is dead. I followed your instructions to the letter. Very dissapointed . Certainly beautifully presented but thats all. Not worth the money. Share ask my family not to send them again.”

Helpful Report

Posted 2 years ago

“Dont waist your time and money. Flowers ordered for next day delivery. Not arrived. Never use again, dont know where they have that good fedback, probably because they not provide review option on the website.”

Helpful Report

Posted 2 years ago

Dear Marek, We're so sorry to learn of the experience that you have had, and that your flowers didn't arrive. We understand how disappointing this is, and that we have let you down. We can see that you have been in touch with us via livechat and have had your order refunded in full, but appreciate that this doesn't make up for a missed occasion. Apologies once again, Appleyard London.

Posted 2 years ago

“Terrible service, unreliable delivery. Do no trust this company to fulfil your order. I had made an order days in advance and paid for delivery on a specific date for my fiancee's birthday. The company did not deliver my order and did not notify me of this. When I contacted customer service to ask why my order had not been delivered the representative nonchalantly told me it had not been given to the courier and if I wanted it delivered on a different date. No explanation and no attempt to fulfil my order on time. Appleyard just does not care about delivering on time or about customer satisfaction.”

Helpful Report

Posted 2 years ago

Hi Michael, Further to our conversations, we're happy this was delivered on time and the advice you were given turned out to be incorrect. Sorry for any concern caused - this isn't the experience we aim to give. Thanks Appleyard

Posted 2 years ago

“The flowers delivered were nothing like the catalog photo. Immensely disappointing. Paid £32 for flowers worth £6 at a garage forecourt. Complained to shop we ordered from. Received £15 refund. The flowers were for your daughter in law who got a well earned promotion at work. It was very disappointing to say the least. Very poor service. Photos show the difference”

Helpful Report

Posted 2 years ago

“Flowers were ordered for Christmas 2017, and I’ve just been asked to review (July 2022)!! A shame because I was disappointed at the time - having ordered from the picture for full bloom, the flowers were received in bud. No warning was given about that and, had it been, I would have thought twice about buying. I’ve not used Appleyard since so am surprised to receive the review request. More surprised that I had to say “yes” to the question “are you happy with…” in order to leave a review. Saying “no” took me to a happiness guarantee.”

Helpful Report

Posted 2 years ago

“Terrible flowers , they arrived floppy & looking nothing like the pics then after 2 days died Non user friendly customer service poor despite all their ‘ happiness guarantee ‘ hype I was offered a replacement after sending in pics to proof how bad the flowers were , but they wanted me to do it via online & every time 3 times I tried it would not allow me to get my flowers . In end had to get refund . Customer service very poor , uncaring attitude & very impersonal . Just send standard emails , really really bad I will use Waitrose or M & S in future .”

Helpful Report

Posted 2 years ago

“I received flowers as a birthday gift. There was no card attached. I wanted to thank the sender. I contacted Appleyard no less than four times to ask them who sent the flowers. I have had no response after three weeks. I tried to contact the "chat line". It is not working. Would I recomend using this flower service? Unlikely.”

Helpful Report

Posted 2 years ago

Hi, thanks for reaching out. We're sorry to hear about the issues you've been having with this recent order, and that you found it difficult to get in touch with us. Customers can usually contact us using social media, phone, email and live chat, and one of our customer service advisers should respond within an appropriate timeframe. Please rest assured what you've experienced isn't the standard of customer care we aim to provide. As a result someone from our Complaints team has looked into this further, and sent out an email to try and get this resolved. Once again we apologise for any disappointment caused, and hope to get this sorted for you soon.

Posted 2 years ago

“I had 3 bouquets delivered to me the first was damaged and I didn't even unpack it. When given credit to have another bouquet I chose peonies which never opened. The 3rd attempt was arranged by a customer service representative. The white peonies were magnificent. But the spray roses dies within 2 days and the lilies were bruised. After 3 attempts I give up. I don't think the quality is matching up to the price. Unlike previous experiences with Appleyard this was incredibly disappointing.”

Helpful Report

Posted 2 years ago

Hi, thanks for taking the time to leave us a review, and we're so sorry to hear about the condition your bouquets arrived in. They shouldn't have turned up bruised, and according to our freshness guarantee, should have lasted longer than two days. Please accept our apologies, as this is far below the standard we aim to achieve. This case has since been escalated, and one of our Customer Complaints team has been in touch to try and get this resolved for you. Once again we really are so sorry we've let you down on this occasion, and hope to get this sorted for you soon.

Posted 2 years ago

“Ordered flowers and a bottle of champagne for a birthday and paid additional money for before 1pm delivery. They failed to even deliver on the day let alone before 1pm. Use someone else.”

Helpful Report

Posted 2 years ago

Hi, thanks for taking the time to leave us a review, and we're so sorry to hear that your order didn't arrive on time. Please rest assured this isn't the standard of customer service we aim to provide, and we apologise for having let you down on such a special occasion. One of our customer service team has been in touch to try and get this issue sorted for you, and we hope you're satisfied with the resolution offered. Once again we apologise for any disappointment caused and hope you have a better experience with us next time.

Posted 2 years ago

“Utterly dreadful. Avoid at all costs. Spent £50 on a bunch of flowers which i could have got fof £5 in the local petrol station. Dead after a few days. No style, sent in a brown box, no frills. Unhelpful customer service, Received credit after complaining for them to only take my credit away and give me no explanation why. The worst flower service i have ever used. Please do not use.”

Helpful Report

Posted 2 years ago

Hi Alvin, thanks for taking the time to write us a review. We're so sorry to hear about your recent experience, that the bouquet received wasn't good value for money and that the customer service was unhelpful. We've since been in touch to try and resolve the issue, and a member of our Complaints team should try and contact you again soon. Once again we apologise for any disappointment caused.

Posted 2 years ago

“Terrible customer service. No response to repeated emails to try and get to the bottom of missed deliveries and repeated deliveries to the same address within days. Cancelling my subscriptions and going elsewhere.”

Helpful Report

Posted 2 years ago

Hi, thanks for getting in touch and we're really sorry to hear about the issues you've been having with your orders being delivered incorrectly, and also that you've struggled to get through to us to let us know. Please rest assured that this isn't the standard of customer service we aim to achieve. After looking into this further, we've reached out to you by email to try and get the issues resolved. Once again we apologise for any disappointment caused, and hope we can get this sorted for you soon.

Posted 2 years ago

“Flowers were almost all dead and very poor quality upon arrival. Extremely embarrassing- I had ordered these from Canada for my mum who lives in the UK. I had high expectations for Appleyard but very disappointed. This will be my first and last time using this company. I should of placed an order with a local florist.”

Helpful Report

Posted 2 years ago

Hi Suseel, thanks for reaching out and we're really sorry to hear about what happened to your order. We can understand how frustrating this must've been, especially as it was supposed to have been a special gift for your mum. We're looking into this further for you, and one of our customer service advisers should be in touch soon to try and get any issues resolved. Once again we apologise for letting you down on this occasion and hope we can get this sorted for you soon.

Posted 2 years ago

“My order 600296531 for valentines day arrived the day after Valentines so it made it a bit pointless I phoned appleyard on valentines day to check where they were and it took 45 minutes for someone to answer the call”

Helpful Report

Posted 3 years ago

Hi Liam, thanks for reaching out to let us know about your recent experience, and we're so sorry to hear about the issues you've been having trying to get through to us lately. We're currently looking into this further for you, and one of our customer service team should be in touch soon to try and get the issues with your order resolved.

Posted 3 years ago

“Valentine’s flowers NEVER AGAIN! I ordered £87 worth of flowers to be delivered on Valentine’s Day. On the day I got an email from Yodel saying they will deliver the flowers at 9pm! For me that completely defeats the purpose of Valentine’s Day. I spend a long time trying to talk to a chatbot, then a chat with a human being trying to get an earlier delivery slot. Finally got a call from them around midday saying they would try their best to get the flowers delivered at a reasonable time. They told me they had a different system for the delivery times and they could see there was a reasonable chance they would get delivered at 16:30. That gave me some hope but thinking back they only said that to manage my expectations and that I didn’t put in a request to cancel the order. On the call the person from Appleyard tried to blame Yodel but I told them it is Appleyard signing a contract with Yodel allowing 9pm delivery. In the end they delivered before 9pm so they did their job according to their T&Cs but my wife had already left the office by then. I understand Valentine’s Day is a very busy day for both Appleyard and Yodel but I paid an extra £5.99 for delivery and their flowers are not cheap. I don’t think it is too much to ask to have valentines flowers delivered at a reasonable time in the afternoon. 9pm deliveries on Valentine’s Day completely defeats the purpose. I could see the yodel driver had 123 deliveries in London that day and I was one of the last. I can imagine anyone after 4pm would not be happy with such a late delivery. Wouldn’t it have been better to have two Yodel drivers that day? I paid an extra £5.99 for delivery so I don’t think this is too much to ask. I won’t use Appleyard again. Aftersales experience: after a week I got an email asking if I was happy with the delivery. Obviously I wasn’t and I asked for my money back. Another week later I got an email asking me for proof I put a cancellation request in before delivery. Obviously I haven’t done that since on Valentine’s Day the person I spoke to said they cloud see that there was a reasonable chance of a delivery at 16:30 and that they would be in contact with Yodel and manage the situation. In hindsight I was naïve and got misled. I should have pushed for a refund on that call but I was more focused on getting the flowers delivered to my wife. False hope. I learned my lesson”

Helpful Report

Posted 3 years ago

“Didn’t look great on arrival but improved when opened x”

Helpful Report

Posted 4 years ago

“6 of the 8 roses were visibly mouldy; drooping and at worst rotten in the middle. In fairness, the Appleyard team credited me for the full amount of the bouquet under the “happiness guarantee” and the customer service was excellent. It’s a shame initial quality control not held to the same high standard given the company prides itself on “luxury hand-tied bouquets”....”

Helpful Report

Posted 4 years ago

“The first bunch of flowers came crushed, dying, and such poor quality for spending £130, the second set they sent as an apology again had dying flowers on them. The standards of the company has been going down recently and I certainly won’t be ordering again. The flowers were a present to my mum as she was going through a tough time and to get a phone call saying thank you for the flowers but they are all dying, to say the least I was shocked.”

Helpful Report

Posted 4 years ago

Appleyard London is rated 4.6 based on 11,582 reviews