Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,689 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,689 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 5th April 2025

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers looked like quality and they improve with time”

Helpful Report

Posted 2 weeks ago

“Great service and flowers as always”

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Posted 2 weeks ago

“Flowers failed to arrive for Mother’s Day! Utterly useless and no way to speak to an actual person to seem a refund. £62.00 wasted and a disappointed Mum on Mother's day. Do not use this service.”

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Posted 2 weeks ago

“SW15 3TT Really disappointed with the flowers sent= nice rose bulbs which started drooping after a couple of hours and got quite dry despite our best efforts. Sorry for my son who wanted me to have nice flowers for Mother's Day. Disappointed and disappointing”

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Posted 2 weeks ago

“Mothers day flowers didn't arrive. Can't get hold of them. Shambles.”

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Posted 2 weeks ago

“Beautifull flowers arrived on time for Mother’s Day”

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Posted 2 weeks ago

“Lovely flowers delivered on time and high quality . Really beautiful and smell gorgeous. The Jelly Cat dog was soo soft too. Pre ordered so was able to take advantage of discount code too”

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Posted 2 weeks ago

“Lovely flowers”

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Posted 2 weeks ago

“My partner has shopped with your company many time & has spent thousands, as you can see from his order history. He put his faith in you this time & to say you've failed isn't an adequate description. He paid a fortune for 1 of your most expensive bouquets & paid for delivery Fri, you suddenly changed it to Sun with zero explanation. It's now Tues, still no flowers & zero response to multiple emails that have been sent. I would have added a photo but seeing as the flowers haven't even arrived, that's impossible. 1 thing I can guarantee, you've lost a valuable customer”

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Posted 2 weeks ago

“This is now the third time I have purchased your flowers for my mother - who has very high standards - and she was once again delighted with your flowers. I feel so happy to have found a company that makes her so happy. Thank you!”

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Posted 2 weeks ago

“Flowers were beautifully presented and arrived in fabulous condition.”

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Posted 2 weeks ago

“I received flowers for mother's day and, by Sunday I had to throw them away, didn't tell my son he would be so disappointed.h have a photo of first day but not sure how to send it.”

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Posted 2 weeks ago

“Normally I receive absolutely beautiful flowers, however sadly for Mother's Day this year they were really disappointing. I normally go for something with lilys however this time I went different and selected the 'English Garden'. I don't know whether its because I ordered so far in advance but the roses were already wilting by the time it arrived. They arrived 3pm Friday and by 3pm Saturday they were wilting, losing petals and I had to separate the bouquet into two vases to try and bulk it out with other flowers from a supermarket. Really not the normal standard and thank goodness I had a discount but still really dissapointing for the price”

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Posted 2 weeks ago

“Sad that of seven roses in the bunch, one was broken, another is brown at the stem and dropping petals, a third drooping on the day after arrival. Shame - the flowers only arrived yesterday and I did everything as instructed. Sad.”

Helpful Report

Posted 2 weeks ago

“Flowers ordered for Mother's Day never arrived and impossible to track via their website or Royal Mail which apparently was the delivery method. Impossible to get any interaction with the company, other than a holding message on email stating they are really busy will be in touch soon - this is 4pm the following day! Appleyard did eventually get in touch and gave a full refund plus replacement bouquet, but this does little to compensate a ruined Mother’s Day gift where the value relies on it being delivered on the day as promised.”

Helpful Report

Posted 2 weeks ago

Hi Graeme, Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your experience with your Mother's Day order. Timely delivery is essential, especially for such a significant occasion, and it's disappointing to know we fell short. I understand how frustrating it can be to not receive updates on your order, and we take your concerns seriously. We appreciate your patience as we work to address this issue, and your feedback is invaluable in helping us improve our services. If you would like to discuss this further, please reach out to us at customerservices@appleyardlondon.com. We genuinely hope to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 2 weeks ago

“The flowers were excellent however, I’m unsure if I would use Appleyard again unless I can figure out how to have fewer emails. Before the flowers arrived there were so many emails it was only a matter of time before the recipient saw one come through and the surprise was spoiled.”

Helpful Report

Posted 2 weeks ago

Hi, Thank you for your feedback and for highlighting the quality of our flowers. I sincerely apologize for the inconvenience caused by the number of emails leading up to the delivery. We aim to keep our customers informed, but I understand that this can impact the element of surprise. Your comments are invaluable to us, and I will certainly share your concerns with our team. We are always looking for ways to enhance our service, and your insights will help us find a better balance. If you have any further suggestions or would like to discuss this issue in more detail, please feel free to reach out to us at customerservices@appleyardlondon.com. We appreciate your understanding and hope to serve you better in the future. Best regards, Appleyard London Customer Support Team

Posted 2 weeks ago

“Ordered flowers for mother's day with delivery on Saturday. Unfortunately the delivery wasn't made until Monday and the flowers were past their best. I'm not sure where the fault lies for the original issue but Appleyard sent a replacement which arrived on Tuesday and refunded 50% of the order value. Unfortunately mother's day was missed but Appleyard did try to put it right.”

Helpful Report

Posted 2 weeks ago

Hi Allan, Thank you for taking the time to share your feedback, and I'm very sorry to hear that your Mother’s Day flowers did not arrive as expected. We understand how important timely delivery is, especially for special occasions, and it’s disappointing to know we didn’t meet that commitment. I'm also sorry for the inconvenience you've experienced with our phone lines. Your concerns are important to us, and we would appreciate the opportunity to make things right. If you would like to discuss this further, please feel free to reach out to us at customerservices@appleyardlondon.com. We value your feedback and hope to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 2 weeks ago

“Paid for guaranteed delivery pre 2 pm on Mother’s Day. Nothing flowers have arrived, tried contacting on the day, no response as they don’t work weekends. Tried this morning, only reply from a Virtual assistant. No phone number to call, really not happy. Just want my money back asap”

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Posted 3 weeks ago

“I thought the flowers were really pretty and good value.”

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Posted 3 weeks ago

“After a horrendous experience in the past with this company I decided to try them again. I shouldn’t have bothered! The flowers I ordered for Mothers Day did not arrive despite paying for a Saturday delivery, anticipating Sunday would be a busy day for deliveries. Over priced flowers. Pointless additional fees for next day express delivery. Undelivered flowers. I won’t be using Cr-appleyard again!!”

Helpful Report

Posted 3 weeks ago

Hi David, Thank you for sharing your feedback, and I’m very sorry to hear about your experience this time around. It’s disheartening to learn that your flowers did not arrive as promised, especially for such an important occasion like Mother’s Day. We strive to deliver a reliable service and it seems we fell short in this instance. Your comments regarding pricing and delivery fees are noted, and I assure you that they will be taken into consideration as we work to improve our services. Should you wish to discuss this matter further or explore resolutions, I invite you to reach out to us at customerservices@appleyardlondon.com. We appreciate your input and hope to have the chance to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 2 weeks ago

Appleyard London is rated 4.6 based on 11,689 reviews