Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,574 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,574 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 27th February 2025

Anonymous

Appleyard London 5 star review on 22nd February 2025

386

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Terrible customer service. No response to repeated emails to try and get to the bottom of missed deliveries and repeated deliveries to the same address within days. Cancelling my subscriptions and going elsewhere.”

Helpful Report

Posted 2 years ago

Hi, thanks for getting in touch and we're really sorry to hear about the issues you've been having with your orders being delivered incorrectly, and also that you've struggled to get through to us to let us know. Please rest assured that this isn't the standard of customer service we aim to achieve. After looking into this further, we've reached out to you by email to try and get the issues resolved. Once again we apologise for any disappointment caused, and hope we can get this sorted for you soon.

Posted 2 years ago

“Delightful bunch of flower which was much needed to uplift an angel. Thank you Appleyard. You make a difference and set the trend for “other florists” to follow.”

Appleyard London 5 star review on 29th April 2022

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Posted 2 years ago

“these flowers were for one of my colleagues. they were so lovely and fresh.”

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Posted 2 years ago

“The delivery was done correctly, though it came in rather late in the day. As it was a birthday gift (and we had specified this in our order), we'd have liked it to be delievered earlier in the day.”

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Posted 2 years ago

“Very good!”

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Posted 2 years ago

“The flowers are always stunning and last the longest I have had. the plant I also bought for my mum for her birthday was so big and stunning! great value for money!0”

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Posted 2 years ago

“Lovely flowers, love Appleyard. Letterbox flowers not put through the door by courier just left on doorstep (and they did fit). Shame as that's why I ordered a letterbox, otherwise, I'd have ordered something a bit more elaborate. Busy block of flats and didn't want them to go astray!”

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Posted 2 years ago

“I used them for the 6 month subscription last year and also for an Easter bouquet of daffodils. Flowers were beautiful and delivered when arranged.”

Appleyard London 5 star review on 18th April 2022

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Posted 2 years ago

“10 characters. I have you 5 stars, don't make me write something too. The flowers arrived on time. That's all I needed.”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“My friend loved her bouquet. It was delivered on the day specified. My friend lives in a flat, and the delivery person made sure the bouquet was collected at the main entrance. I saw a photo and it looked great. Well done.”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“She was incredibly happy with them!”

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Posted 2 years ago

“The flowers were delivered quickly and the recipient loved them. Very impressed in how the actual flowers delivered were even more lovely than the photos presented for the order process.”

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Posted 2 years ago

“Nice quality and pretty”

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Posted 2 years ago

“Great service and apparently lovely flowers”

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Posted 2 years ago

“Flowers arrived later than expected but were very nice”

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Posted 2 years ago

“I ordered the hamper online from Brisbane Australia for my brother's birthday and he received it on the day which was great. He was totally surprised and he and his wife are now enjoying the wine, cheese and biscuits.”

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Posted 2 years ago

“Fabulous fresh flowers - super fast delivery”

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Posted 2 years ago

“Everything went well,I do recommend it”

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Posted 2 years ago

Appleyard London is rated 4.6 based on 11,574 reviews