Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,632 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly, You can read all the reviews below. One star is generous for the service provided. I’m sure many other would provide less if they could. I have sat in all day waiting my scheduled delivery and no sign of the driver. I have contacted the company via email and various telephone numbers. Only for no reply or the number to ring out. I honestly don’t understand why I or any other at paying for shipping service. For a sub par company, terrible app that provides no assistance and by far the worst customer service I’ve ever experienced.”

Helpful Report

Good Morning, We are sorry to hear of you have not received your parcel. Please can you email us your delivery postcode and consignment number and we will look into this for you. Jemima Customer.relations@apc-overnight.com

“Apparently there have been 3 attempted to deliveries yet I only ever received one card. Today no card was left... no one came to the door. Still haven't received my package.”

Helpful Report

“I know there are unforeseen circumstances but not being contacted or being unable to contact APC is why they get 1 star. Their telephone system just goes to voicemail or an engaged tone and they never respond to requests on their contact form. They also lie that they attempted delivery when CCTV shows that they clearly did not.”

Helpful Report

Good Afternoon I'm very sorry to hear that you have been experiencing issues with your delivery. If you would like to e-mail us with your consignment number and delivery postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

“Appalling service. My parcel was meant to arrive on Friday 9th April. It appeared to sit at the depot for the whole of Friday. I called to see if it would be delivered on 10th April but I was told all drivers had finished deliveries for the day at 12 noon! The person who answered the phone could not even check my order as he was using an out of work phone. I had to cancel the work I was having done on 11th.”

Helpful Report

Good Afternoon Connie I'm sorry to hear that you are experiencing an issue with your delivery. If you could e-mail us with your consignment number and delivery postcode we will look into this for you. Maria customer.relations@apc-overnight.com

“I can only Ecco most reviews on here no delivery when they said tracking off line didn’t email back after an hour on phone got through to someone who told me no delivery at weekend as I’d already took time of work for first delivery that never came it wasn’t an option for me in the week was told I could pick my items up from depot 2 sets off draws why would anyone be paying a delivery service then this company is a joke wasted my time and supplies time”

Helpful Report

Good Morning Katharine I'm sorry to hear that you have experienced these issues with your delivery. If you could e-mail us with your consignment number and delivery postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

“Parcel was due to be delivered on the 2nd April, told would be be between 6pm and 10pm, no delivery, was bank holiday weekend so gave Benefit of doubt, next working day checked again, out for delivery still didn’t turn up, this has now happened for the last 4 days and every time we are stop 80-89 and will be due between 6pm and 10pm. And everyday at 1600 tracker goes off line, contacted the sender and they checked and told us they been in contact and it will be delivered today but we still waiting and last check delivery van was close to depot so guess we have to wait another week”

Helpful Report

Good Morning, I'm sorry to hear that you have experienced these issues with your delivery. If you could e-mail us with your consignment number and delivery postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

“Delivery due yesterday for Cocktails to make lockdown a little more bearable. Contacting them this morning, the delivery appears lost and they have no idea when we will receive it. It looks like a 24 hour delivery will take over a week. Avoid this cowboy scam.”

Helpful Report

Good Afternoon, We are sorry to hear of your disappointment. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“My delivery has not been delivered to my address. Will not answer emails. I think I have the to my delivery charge back as they have not the service I have paid for?”

Helpful Report

Good Afternoon, We are sorry to hear of your disappointment. If you do require further assistance please can you email us directly and we can look into this for you. Regards, Natasha. Customer.relations@apc-overnight.com

“Nottingham Branch is Terrible. The first item turned up damaged. Then on the following day the driver couldn't be bothered to deliver so took a picture of a random house and pretend he tried. After complaining in an email the customer service department said all they could do is try again in a week's time. The Notts customer service desk won't even answer the phone. Shocking unprofessional service. Do not use in the Notts area.”

Helpful Report

Good Morning Robert, We are so sorry to hear of your disappointment. If you require further assistance on this please can you email us directly and we will look into this for you. Regards, Natasha. Customer.relations@apc-overnight.com

“Garbadge company would not buy from anyone who uses Apc again . Never received any information about my delivery which meant I didn't receive it for 2 weeks and the item had £165 worth of damage done to it . Down right dead beats .”

Helpful Report

Good Morning Andy, We are so sorry to hear of this. If you require further assistance on this please can you email us directly and we will look into this for you. Regards, Natasha. Customer.relations@apc-overnight.com

“Was really impressed with APC, I had a delivery due which I had completely forgotten about and was out the house. It was a perishable item so really needed to get delivered today. I rang the depot and they were so helpful, they contacted the driver who said he would wait until I got home. Thankfully I wasn’t that far away. Very impressed with the service”

Helpful Report

Good Morning Theresa, Thank you for your wonderful review and kind comments! It is much appreciated :) Kindest Regards, Natasha. Customer.relations@apc-overnight.com

“The absolute worst. Don’t use them. Next day delivery has now been a week and they lie when I contact them saying its being delivered on this day and that day. All lies. I feel my package has genuinely been stolen by them.”

Helpful Report

Good Morning, We are so sorry to hear of this. Please accept our apologies for any disappointment caused. Regards, Natasha. Customer.relations@apc-overnight.com

“Tracked my parcel for 1hour untill it was my turn on the map, stood at my kitchen window at 14 40ish and watched them drive past! ... And then.. " sorry we missed you" comes up on my tracking .... What a joke Monday now before I get the so called 24hour delivery pathetic service well well APC u can do two more so called attems and deliver it back to the sender now!!!!.. I will go else were who use royal mail.”

Helpful Report

Good Afternoon I'm very sorry to hear that you have experienced an issue with your delivery. If you can e-mail us with your consignment number and delivery postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

“I echo what has been said, what a joke. My parcel was at the end of my road, the delivery lady decided she had had enough and turned the tracking off and went home. Overnight delivery, what a load of nonsense, dont bother use a better company! Customer services just apologised , cited Covid and said its a difficult time..., Also said its not about the blame game.. It is its your pathetic customer service and a company that cant deliver overnight. Beware, the customer services rep Andre said overnight doesnt always mean overnight. Cant really say anymore.”

Helpful Report

Good Morning, We are so sorry to hear of this. Please accept our apologies for any disappointment caused. Regards, Natasha. Customer.relations@apc-overnight.com

“Frigging joke of a company!!!! I'd never heard of APC before but I'll not forget that name in a hurry. Wayne in customer services (the irony in that title) said that if I didn't stop arguing and complaining, he would tell the driver not to deliver my parcel....MY GOODS, WHICH ARE BOUGHT AND PAID FOR!!!!! You couldn't make it up.”

Helpful Report

Good Morning Tony, Thank you for bringing this matter to our attention. We have received your email and will respond accordingly. Regards, Natasha. Customer.relations@apc-overnight.com

“Dreadful company. I needed a package delivered asap so went with these morons. They said they tried to deliver next day, a lie, two people were in and no one attempted to deliver. Rang them and they promised i would have my package by 10 am the next day. They lied. At half ten i rang them. Apparently they have only just found my package, and unfortunately all their vans are out so they cant deliver till monday, 4 DAYS LATE. As of the 21st i am still waiting. This company has cost me financially and my good name with my own customers has been diminished. Rotherham branch of APC is horrific. This company has a great advert/presence on line, but dont believe it. The reality is they are just another incompetent over priced delivery company, no more capable than any other. Try hermes instead, less than half the price and the same level of service.”

Helpful Report

Good Morning, I am sorry to hear that your parcel was delayed. Thank you for your review and for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Rude they got dates round then guy hangs up on me Birmingham branch never ever use them”

Helpful Report

Good Morning Nelson, I am sorry to hear this. Thank you for your review and for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“paid for a before 12.00pmdelivery for very expensive live koi fish recieved no email or text so couldn't track it nothing new gone 12.00 no delivery had to email as covid meant they don't answer the phone they always blame covid now for everything was then told it should be1.30 pm finally came 3.00pm asked about refund they all but laughed no customer services to speak to absolutely terrible company use them at your peril luckily the fish survived”

Helpful Report

Good Morning, We are so sorry to hear of this. Thank you for bringing this matter to our attention. Please accept our apologies for any upset caused regarding this. Regards, Natasha. Customer.relations@apc-overnight.com

“Absolute farce of a courier service. Purchased a next day service. Still no delivery almost a week later. Tracking information on the website - doesn't work. Customer Service - no response, no follow up, no use. I have been told verbally by and in email that the package was out for delivery 3 times now. Still no delivery. Do yourself a favour - avoid.”

Helpful Report

Good Morning Joe, We are so sorry to hear this. If you require further assistance with this, please can you email us directly along with your consignment number and delivery postcode so we can help you. Regards, Natasha. Customer.relations@apc-overnight.com

“They rang my buzzer once and they had already left by the time I got downstairs. Now I have to wait until next week to rearrange a delivery just because they weren't even slightly patient! They also won't rearrange for next day (re)delivery which is a real pain. They also didn't try to call my mobile number which I left with the sender. I needed the package contents this weekend, and it's quite disappointing that I will have to double up my purchase because of impatience.”

Helpful Report

Good Morning Alex, We are so sorry to hear this. Please accept our apologies for any disappointment caused. Regards, Natasha. Customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,632 reviews