Name: Apc Overnight
Rating: 1.38

“Be very careful in choosing APC overnight as your courier to deliver parcels as I recently fell foul to interference of goods by this operator, and unfortunately this operator is renowned for this offence. There contracted courier Logistics Teesside Ltd made a complete embarrassment of themselves in claiming goods were delivered, and embarrassed themselves even more by sending out some guy whom stood there and insisted he delivered goods which he never, and he knew he was lying. It was becoming very clear at this point that an offence under the interference of goods act had occurred, and lucky I had the sense to report APC to the appropriate authorities. Scam outfit and customers are open to fraud from this appalling organisation. It's unscrupulous outfits like APC that make it harder for genuine courier companies.”

Helpful Report

Good afternoon, Please can you email us the details of this consignment and we can look into this for you. Thank you Jemima Customer.relations@apc-overnight.com

“They are a waste of space you can not phone or email them bloody useless company never in all my years of having parcel delivered have I had so much trouble with them DO NOT USE APC FOR DELIVERY AT ALL”

Helpful Report

Good Afternoon, I am sorry to hear you had issues with your delivery, Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Steer clear of APC I wouldn't trust them to deliver a Pizza ! Don't go near them they are are full of BS. They just don't have a clue.”

Helpful Report

Good Afternoon, I am sorry to hear you had issues with your delivery, Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Bunch of liars is what they are..I have been living/ working from home since Mar 2020 (haven't left my home since except when I got my Pfizer jabs in June & Aug).. was expecting a grocery parcel to be delivered on 08 Oct but no one came.. got another email that delivery will be attempted on 11 Oct and still no one came (i have cctv cameras in my house to check who comes in). The site started to show the status as "closed/carded" and that the package is back at the hub and I will need to reschedule a delivery. I have now rescheduled a delivery for 19 Oct - my cctv cameras are running and this time I will make you famous APC by posting your incompetence on every social media if you don't deliver and if you once again show the message on your site as "closed/carded'.”

Helpful Report

Good Morning, I am sorry to hear you had issues with your delivery, please email us your delivery postcode and consignment number so we can look into this for you, Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Delivery slot notifications given to me by APC on 4 different days. Each day I ensured I was at home to receive the parcel. Each day the parcel was not delivered. I have now cancelled my order with Argos. Local depot does not answer the phone or emails. APC customer services tries to help, but obviously has no authority with local depot. BEDWAS, CAERPHILLY CF83 8YE”

Helpful Report

Good Morning, I am sorry to hear you had issues with your delivery, Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Avoid this company, I had email to say they knock the door but no one was in, I have cctv to prove no one knock the door and trying to get hold of is just unbelievable 3 days now with no parcel delivered, sent email to ask them to get in touch and still waiting surprise surprise and the same happened the last 3 days”

Helpful Report

Good Morning, I am sorry to hear you had issues with your delivery, Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Customer service is 0 Ihave been waiting 2 days for a call from a manger nothing,how they keep Customers don't know, When told to deliver to neighbours they take it back. 1st time they delivered not even a postcard through door only found out after contacting sender I rung and arranged to collect myself day later Travelling 50 minutes to get there only to be told they had sent it back no phone call to say this”

Helpful Report

Good Morning, I am sorry to hear you had issues with your delivery, Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“This was supposed to be a 3 to 5 day delivery, eventually took 10 days. They allegedly tried to deliver on the 6 day, 2 hours after it was due to arrive, took a picture of my gate and that was it, we were in all day, called them re arranged for the next day, by midday no email re delivery time, phoned again, the driver was off sick, no email to tell us it wouldnt be delivered, another day wasted. Come Monday they were going to upgrade us to special delivery between 9 and 12, nothing, another morning wasted and another phone call to say it would be another 45mins till delivery, 2 hours later it was shoved over our gate and he left as quick as he could, this item was supposed to be signed for. They are a useless company, who dont deserve customers, i wont be buying anything that is delivered by them and would never send anything by them. Special delivery, there was nothing special about it, apart for it was very later!”

Helpful Report

Good Morning, I am sorry to hear you had issues with your delivery, Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Ordered a very expensive cut of meat from Kimber Farms( who are absolutely excellent and the quality of food outstanding) which was due to be delivered on the 6th of October. Very clearly written on the box was perishable must be deliver today. If unable to deliver contact Kimber farms immediately. I received an alert from the APC stating my delivery will be with me on the 6th October between 3.15pm and 5.15pm. I waited in for delivery but they failed to deliver. I tried numerous times calling and APC does answer the phone. At 4.10pm on the 7th October the APC driver turned up with my order. I asked him why the product wasn't delivered on the 6th October and was told take it up with the company. I asked if the item had been kept in a refrigerator overnight and again his reply was take it up with the company. I told him the item inside was perishable and needed to be kept refrigerated. He just shrugged and left. I knew immediately the product had not been kept in a refrigerator as the box was warm and there was blood on the side of the box. Upon opening the box I noticed the freezer blocks were completely defrosted and the stench was unbelievable. APC I would like to take the opportunity to tell you your service is appalling and that because of your company you managed to ruin a 50 year wedding anniversary dinner. I will make sure everyone I know or come into contact will be made aware of your company's inability to perform a simple task of delivering a package and that you don't have the decency to inform the customer that their delivery will be delayed or the common courtesy to answer the phone.”

Helpful Report

Good Morning, I am sorry to hear you had issues with your delivery, Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Delievery due this morning, didn't hear the doorbell (don't believe it rang), had a missed call from the driver who I called back and he said I'd missed the delivery and he'd left a card. The website also said I'd been 'carded'. No card was left. Their phone rings unanswered until someone cuts off the call. I have not been told how to rearrange delivery. A week ago I had another delivery due from them, it wasn't until I did a search with the suppliers that I found a delivery had (supposedly, though I was home) been attempted - no card was left, no one informed me of the attempted delivery, but I discovered the parcel had been waiting for me to collect from a local depot all week. They are the worst delivery service I have come across, and are so dishonest. I suspect they pay the drivers so little and give them so much to do that they don't actually make any attempt to deliver in order to speed through their workload. Awful.”

Helpful Report