Never had such a big mess with any other delivery company. The customer service pays no attention to your problem what so ever. They keep repeating the same over and over and the parcels are not being delivered. I have not received 5 parcels in a row. We have been polite with the call centre, we have also spoke angrily but nothing works. I have just been asking to do one thing to tell the driver to contact me for location guidance. Somehow nobody called 5 TIMES IN A ROW. The 4 of my parcels have been returned back to the sender. Maybe it is worth mentioning that it happened few times that they do not deliver the item but the tracking number shows that it has been delivered. In these cases I could not even complain to the sender that I have not received my purchase. Those things does not show bad service this kind of attitude indicates to NO Service what so ever...