ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,413 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from order to delivery. Highly recommended.”

Helpful Report

Posted 2 months ago

“Brilliant communications from start to finish. Guys were great, cheerful and helpful. Highly recommend.”

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Posted 2 months ago

“Everything was pretty smooth. The lads helped us throughout the removal and came earlier than the ETA which helped me and my roommate really much. Classic ANYVAN. Always good service. Me and my friends have been using their service for 2 years now and it's been very good. Recommended to anybody who's looking to move in or out.”

Helpful Report

Posted 2 months ago

“Shysters. Guess you get what you pay for? - they came up with the cheapest quote and they dished out the most cack-handed crew! Then they claim they are covered by the small print. A 'serious' removals company will charge/quote more - perhaps as much as double... but will more likely than not take care and make a real effort. The fact that the AnyVan crew spoke little English - in England, beggars belief... but sums up this outfit perfectly. AVOID ANYVAN.”

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Posted 2 months ago

“Very professional and efficient from start to finish (I was particularly impressed with the driver tracking feature). Would highly recommend.”

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Posted 2 months ago

“Perfect collection and delivery, will deffinatley use these again 👌 5*+”

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Posted 2 months ago

“Our transfer of furniture went as smoothly as we hoped. The driver and his colleague were punctual, courteous and took excellent care of our property. I would certainly recommend AnyVan should anyone I know require a small move.”

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Posted 2 months ago

“AnyVan team arrived exactly on time, were ver pleasant and helpful, and dealt promptly and carefully with my move”

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Posted 2 months ago

“Terrible experience. After filling out the online form correctly with all the details and paying for what I was asked, the day before the job ( after I contacted them to check if everything was ok) I have been told that actually the quote they gave me was incorrect and it was my fault that I didn’t double-check it. So they asked me an extra £164 to do what initially was a £74 job. I had no other choice than to cancel it and lose all my money. I had to move musical instruments for children who now won't get any.”

Helpful Report

Posted 2 months ago

“Clicked on a link in an email to use their service. Nothing on the page I landed on suggested a different service was needed for a piano. Placed order. Was called within a few minutes to advise to use different service and refund provided. Caught up in the excitement of the delivery of a piano I booked the piano service not really realising it was far too expensive and I couldn't afford it. Realised almost straight away and immediately got on the chat service who couldn't help. Immediately got onto the phone to customer service who basically stated that the company DO NOT REFUND under any circumstances where they are not at fault, NO customer service, NO gestures or good will, NO empathy on the financial hardship that this is now going to put me in. They will refund when it suits them to make you spend more money but will not if you change your mind within a minute of pressing that button. DO NOT USE!!!”

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Posted 2 months ago

“Expedient and expert service. The fitter was extremely professional and friendly. A reassurance for next time to know that they exist 👍”

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Posted 3 months ago

“Excellent experience – highly recommend! Smooth and clear communication, very professional service.”

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Posted 3 months ago

“All good and very helpful with delivery!”

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Posted 3 months ago

“Efficient service. Flexible and accommodating.”

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Posted 3 months ago

“Would not use. Driver was unfriendly and refused to move boxes down to the ground floor claiming I had only booked the move from ground to ground when I had clearly booked first floor to first floor service. He was lazy and rude. When I complained the customer service was unhelpful. I wouldn’t use them again.”

Helpful Report

Posted 3 months ago

“Booking with this company seemed professional till the moving day 4hours late our buyers were forced to move in while we were still in the house with all our belongings after 15 are so phone calls to the worst customer service the van arrived a small sprinter van joke to move a 4 bedroom home. long and short of it it took 4 trip s and 4 trip for us with our 2 cars.Load s of things left behind till gone 3 o clock in the morning we also got held to ransom on how may boxes we had even that we said on booking we had more than 50 we had to pay £200.more are else they would walk of the job due to the time and the pure tiredness of the hired work men that any van had employed our furniture and boxes were left any where it was a complete nightmare the lads did there best but any van could not care less about them are us the move cost £1345.00 to move from Heywood to bury 6.5 miles absolute terrible experience that can be confirmed by on lookers that could not believe what they could see”

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Posted 3 months ago

“Very efficient company and very polite driver”

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Posted 3 months ago

“Anyvan rendered a good service. It was excellent and I would definitely recommend to anyone.”

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Posted 3 months ago

“The whole move was very sorted, quick and smooth. The driver was very helpful and friendly.”

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Posted 3 months ago

“I wish to upload some pictures of how the drivers literally threw our furniture into the storage. How can I show this. Should I contact watchdog”

Helpful Report

Posted 3 months ago

ANYVAN is rated 3.3 based on 2,413 reviews