In summary, absolutely horrific service and if I could give it 0 stars I would. If you want a service where they turn up 3 and a half hours late for a house move, one of the ‘removal’ guys tries to fight with you when they eventually arrive, turn up in a hire van, don’t have any straps/protections/covers/overshoes and use your own duvets and sheets to try and protect belongings, damage several items in transit, damage your new house and then offer you £150 compensation and £45 damages then AnyVan is definitely the company for you. I moved house on Friday 18/10/2024 and arranged the removal through AnyVan. The scheduled time for the arrival of the van was from 1000-1200 hours. By 1230 hours it hadn’t arrived so I phoned the driver, who didn’t answer. They then arrived at 1330 hours and, on the 2 males getting out of the van, I asked them where they had been. One of them held his arms out in an aggressive manner and asked me twice if I ‘wanted to go’. If you’re not from Glasgow, this is local language for asking another person if they want to engage in a stand up fight. I asked him if that was any way to be speaking to a customer and he aggressively asked me if I just wanted them to take the van away. Obviously I did not want this to happen as I was in the middle of a chain of families moving house. My wife, on hearing raised voices, has then came to the front door and asked the guy who he thought he was talking to, and he was aggressive with her as well. He quickly calmed down and apologised, advising he had some bad news earlier in the day. They had arrived in an AK Van Hire vehicle. This is a West of Scotland based hire van company. On opening up the van, I noticed that they had no straps, covers, protections and only 1 pair of overshoes. During the course of the move they used MY duvets, sheets and towels to try and protect my own items! They then asked me if I could fit anything in a van that I had hired. I had filled this up the previous day with garden/garage items and didn’t pay AnyVan over £700 for them to then use a van I’d paid to hire in addition to this service. They then asked if I could help by bringing items down from upstairs. In what world does someone pay for a removal company and then get asked to help out with the work?! By the end of it I effectively did 1/3 of the work myself. The move took 2 runs as they turned up in a van too small for a 4 bedroom house move. By the time I got to the new property they had already started unloading. My mother-in-law was present and repeatedly told one of them to stop putting boxes on a radiator cover in the hall next to the front door. Nevertheless, he ignored her and kept doing it, damaging the cover in the process. The van was soaking from rain and wet shoes and the amount of items damaged, marked or broken due to insufficient covers/protections/straps is quite frankly ridiculous. The damage caused was - 1. Chip to a living room cabinet 2. Chip to radiator cover in new house 3. Chip to kitchen door in new house 4. Mark on a pink armchair 5. Marks on sofa 6. Marks on a single bed frame 7. Marks on a double bed frame 8. Smashed crystal wedding glasses 9. Smashed pint glasses 10. Smashed whisky glasses 11. Damaged coffee cups 12. Damaged deer ornament 13. Damaged nutri ninja lid 14. Damaged bedroom chest of drawers For the damage to the radiator cover in the new house, they suggested a bit of Tip-Ex would fix it. Is that really a professional approach to damaging a customers property? I know they were trying to be funny, but that was neither the time nor the place. The claims team have offered me £45 for the damages. Apparently I can’t prove that I didn’t pack broken glasses?! So, they’re at fault for some damage but not at fault for other damage? I was initially offered £20 compensation for them turning up late. This has been increased to £150 by their customer service team. To summarise, avoid at all costs.