ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,414 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish was kept informed great service”

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Posted 1 year ago

“Wow fantastic job done by Jan and colleague so efficient and polite hard working and organised so happy hire them money we'll spent”

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Posted 1 year ago

“Excellent service would mark you higher if possible will definitely recommend to others very professional friendly polite staff”

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Posted 1 year ago

“Garden furniture was collected from Bromley when agreed and delivered to Gloucester on time. All furniture was protected and placed as requested. Thank you”

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Posted 1 year ago

“Excellent timely delivery service Helpful drivers . Kept me informed on every stage with final call . Both gentlemen drivers helped me carry my hanging chair upto garden on request Overall 5* . Will definitely use AnyVan services again when needed”

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Posted 1 year ago

“Driver was great”

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Posted 1 year ago

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Posted 1 year ago

“The customer service advisor was rude and told me go use someone else because the price went up by £150 in 10 hours. No surprise they were on watch dog . Amazed they are still trading .”

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Posted 1 year ago

“Booking with a young girl was not that easy as I had to keep repeating what there was to collect.She clearly wasn't listening. I diverted the delivery from home address to a storage unit just down the road from me and was immediately charged what I thought was a lot more. Upon asking the goods to be delivered,I was contacted by the collection driver who was collecting from the storage unit that one of my glass cabinets was completely smashed.I attended the the storage unit and he was correct.Just fit for the bin. Also they only collected 2 of the items out 6 that I asked to be collected as there van was too small.I had to leave these items to be disposed of as was vacating the premises. I made a claim for the smashed unit which was worth around £250 and was offered £29 !! THIS COMPANY IS A SHAMBLES AND SHOULD NOT BE IN BUSINESS.aVOID IT AT ALL COSTS!”

Helpful Report

Posted 1 year ago

“Booking was ok, price seemed competitive. However: 1. I tried to reschedule and immediately price went up by 15% 2. On the day of move the tracker told me driver was on time but comment below indicted 3 hours delay from the start time 3. Tried to call driver via the trucker phone button but it was not even ringing once before the call was disconnected 4. Cakes customer, they were polite but could not contcst driver and there were no other drivers available. I had a hard deadline to return the keys to agent 5. Tried to explain this and aside from 'I'm soryy to hear that' nothing was done but was told the driver was doing his best. There was a delay in previous job 6. Tracker time was update to earlier time but still no show 2.5 hours after the start time 7. Used chat to get a status update but same 'driver is sound his best to arrive' was given. But now it was 3 hours late 7. Called c.s. Agsin and was told driver was updating job statuses but was not picking up phone but he was doing the best to be at my place. I was pretty firm at this point I wanted a refund and compensation. Due to late pick up I was now having to pay 1 extra day in rent and I also needed another mover 8. This is a badly managed company. Fake reviews on my view as they were all 5 stars. Impossible. I had to find a more expensive mover and due to my tight deadline I have not been able to be choosy. Every day I don't complete my move out I pay rent. If i could give negative stars I would. Don't believe the reviews they just have a polite-Ish customer service but the actual service you pay for is awful”

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Posted 1 year ago

“1st class all round service and a great group of lads, nothing was to much trouble. Thank you”

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Posted 1 year ago

“Very efficient company”

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Posted 1 year ago

“Booked a house move for 2nd June, we are both elderly disabled couple, suffering from diabetes, severe arthritis and other medical conditions, hence we booked their premier service package, including packing and unpacking, dismantling of big items and rebuilding, especially my medical bed, operated electrically, so had pre-booked and agreed at the time of booking and listed on work schedule as special. On the day of the move, first of all the van that was sent was too small, 2 people instead of a team. Arrived and started at 8.30am on the 2nd of June, The first couple of hours all was going well, half way through packing, we were told, we can't take this, take that and so forth, I asked what was wrong, they started asking for more money. I had just sold the property and needed to hand over the keys to new owners at 2pm that day. I had already talked into paying £1,355 for the move in advance, and they wanted a further £347.58, it seemed like we had a gun held to our heads to Pay otherwise they leave. As soon as the £347.58 was paid, they asked for more! Another £125, I asked why? They said it's for the second run they will do. I was only moving 3.5 miles away. If they had brought an adequate transport in the first place they wouldn't have had to do a second run. They couldn't even get a 3, 2 and single sofa set, in the van, with the other things that were booked. Needed adequate size of the transport for the move. In the end I paid £1,827.58 for the move. Even after paying what they asked for, they left some things behind but the new owners felt for us, due to our age and medical conditions and gave us the next few days to pick them up. It was 12.30am the next day, 3rd June when the movers left our new residence. There was no time to unpack anything, even though we had paid for it. My wife went to see everything was inplace for me to go sleep and noticed they hadn't hooked up my medical bed, the dryer and the washing machine was just left unconnected. I couldn't sleep in my bed due to my medical condition, Hence spent the night sitting in my armchair. Next morning my daughter came to help and started opening packed boxes, to get the kitchen started. She found one box with shoes at the bottom and a loaf of bread and some tea cakes on top! I think that was the bottom line for me. I would like the founding owner, Angus Elphinstone and the senior customer care executive named Stacey, to position their elderly parents or grandparents in our situation, then put their hand on their heart and tell us that we were justly treated?? That's hoping they have a heart! I hope this opens some eyes within the Anyvan organisation, not to promise anything, knowing it's not going to be fulfilled, avoiding the stress and suffering of elderly people. SORRY A BIG AVOID from me....!!”

Helpful Report

Posted 1 year ago

“I had the most horrendous experience with this company. I was made aware that I would be contacted by the driver 30 minutes before his arrival at my house. It got to 15 minutes before the end of the time slot and no one had contacted me. I then went online to used the chat box feature to ask what was going on and a few minutes before the end of my time slot I was told my driver had cancelled and I may not get a new time slot until the following day. I was moving house and I could not just change my time slot to the following day as I was then out of my housing contract!”

Helpful Report

Posted 1 year ago

“I am writing to express my deep disappointment and frustration with the recent service I received from AnyVan on May 29th. I hired your company to assist me with moving a double bed and mattress from my friend’s apartment to my house, with your confirmation that I would receive the help of a staff. However, the person assigned to assist me displayed an extremely hostile attitude towards my friend and me throughout the entire process, which has compelled me to bring this matter to your attention. To begin with, at the pick-up location which is my friend’s apartment, your staff was noticeably impatient and hostile and showed no regard for customer service. As my friend was kindly helping with the moving process, the person responded with an apparent expression of disdain and dissatisfaction with no appreciation of my friend’s assistance at all. Upon reaching the destination, he, again, behaved and talked in an extremely hostile and rude way. And showed no intention to protect our mattress or to finish his job. I was astonished when I saw him dragged my mattress around on the ground all the way from his vehicle to my house without a single lift-up. I was extremely sad to see my clean white mattress became a dirty mess covered in un-cleanable dust and dirt. The most disgusting thing was that, right from the start of this job, he has been bluntly demanding multiple people to pay him extra money personally. My friend at the pick-up location was confused and scared when this man started to require money from him the moment they met. When he arrived at the destination, he continuously badgered us for additional payment as well. As a female customer, I felt threatened by his aggressiveness, as he blocked my doorway and showed a complete lack of respect towards me. It was only when my husband intervened to inquire about the situation that he reluctantly left while uttering offensive language. I am regret to tell you that he even used the F-word in front of us when he left. He threatened that he wanted more money because he did extra work, but that was just a lie - my friend kindly helped him on the pick-up location and my husband did all the moving with him at the destination. And when I was making this order, I made it very clear that the item was in a 3rd floor flat and was to be moved to a ground floor house - this has already been reflected in the price we paid. I also noticed that the brand name on the vehicle he was driving clearly did not match the AnyVan branding, raising doubts about whether AnyVan sent the right professional to finish this job. His unprofessional behaviour and lack of responsibility/respect were filled with resentment and discontent, leaving me puzzled as to why such a poor level of service was provided. It is disheartening to pay for a high-quality service and receive such abysmal treatment in return. I made the complaint online! but nothing investgated except asking me to fill the product form. It came the result that because my friend helped move the mattress, it cannot decided who damaged the mattress?? The templated answer gave blame on customers, and they did not care about any other! The worst service experience and worst attitude I have ever met! Avoid using it! I will come everyday hhh!”

Helpful Report

Posted 1 year ago

“We had a long distance move over 3 days. They arrived late on the 1st day saying they had to buy the boxes en route. They charged me a huge amount for extra boxes after arriving late again the second day. They then almost threw our possessions into the boxes, & did not mark which rooms the boxes were for. The sofas have not been covered but just chucked into the storage, with boxes stacked up haphazardly. We cannot find anything as boxes are unmarked, & the sadle of my electric bike is missing. Basically a total shambles & I would never recommend this company to anyone. I was told that whatever stress I was under regarding moving, the packing & moving would be the most stress free part!!!! You have to be joking!”

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Posted 1 year ago

“They provided a very good and reliable service with nice and friendly service!”

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Posted 1 year ago

“Horrible communications .. the entire experience has been stressful. But to cut to the chase, my items delivered to a derelict building half a mile away on the wrong day. Left in the rain with a bit of cardboard to cover it up. Customer services not really interested - but as Matthew pointed out .. "they have at least delivered it somewhere". Well done Matthew. I now have to go through an insurance claim as the sauna is soaked and the wood swelling.”

Helpful Report

Posted 1 year ago

“I’m actually waiting for a reply back from your customer service team with regards to logging a complaint after paying 200 for a van that was due for 7am arriving at 10am which put us in such a bad situation. I’m actually wanting a full refund for your falsely put out services, and on top of that for the lack of service when contacting your customer service team. If you are able to buy your service online I expect it to arrive at the times listed and ensured to me online. You did not fulfill this and I’d like a full refund for this. It’s really appaling, we ordered 3vans with yourselves and I’d like compensation. I cannot pay full price for a service I did not get - that’s mis selling.”