Ancient Wisdom Wholesale Reviews

Name: Ancient Wisdom Wholesale
Address: Ancient Wisdom Marketing Affinity Park, Europa Drive, Affinity Park, Sheffield
Rating: 4.71

4.7 Rating 2,564 Reviews

94 %

of reviewers recommend Ancient Wisdom Wholesale

4.7

Based on 2,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Ancient Wisdom Wholesale:

We Love Gifts. It’s important to be enthusiastic about what you do.. Since 1995 we have been passionate about bringing the best in wholesale gifts to our customers, both in the UK and across the world.

Visit Website

Phone:

0114 272 9165

Location:

Ancient Wisdom Marketing Affinity Park, Europa Drive, Affinity Park
Sheffield
S9 1XT

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Ancient Wisdom Wholesale 5 star review on 11th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The packaging for the more delicate items has failed so many times now and must be costing you as a company a lot. Even when the items are replaced, the arrive broken again. It is causing me to look for an alternative supplier for selenite.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to provide us with your valuable feedback on Ancient Wisdom Wholesale! We are sorry that the packaging is not sufficient to stop any breakages on the selenite products. We have put a note on your account to wrap all items indiviually and not together for your furture orders so hopefully this will top them geting damaged. Warmest regards, The Ancient Wisdom Wholesale Team.

Posted 5 months ago

“The new website is difficult to navigate on my phone”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your valuable feedback about your experience with Ancient Wisdom Wholesale. We truly appreciate your input and are delighted to hear that you found our products of excellent quality and value. Our team at Ancient Wisdom Wholesale is committed to always delivering exceptional customer service and ensuring that our customers are happy with their purchases. We take great pride in offering a wide range of authentic and ethically sourced products, and it's a pleasure to know that you have enjoyed them. We are sorry you are fiinding the new website difficult to navigate on your phone. If you are using an Android phone if you try using it landscape mode by turning it on its side, this seem to make navigation easier. Best regards, The Ancient Wisdom Wholesale Team.

Posted 6 months ago

“The delivery was quick and I was very pleased with some of the items such as The crystal jewellery. However I was extremely disappointed with the Zen shower steamers and the aromatherapy bath bombs. I have had a customer return the bath bombs after trying one and found that it had little to no scent on use and as such did not provide an aromatherapy bathing experience. I had a similar complaint regarding the shower steamers as having no scent on use. I now feel I can't sell these and will remove them from My shelves. They are not as described in my opinion and it is my business reputation on the line , as a small business I cannot afford to lose customers due to disappointing products. I have a E mailed A W to ask to return the items and explained why but have not as yet had a response. Not a situation I want to be in as a business new to the local area.”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to leave valuable feedback about your experience with Ancient Wisdom Wholesale. We greatly appreciate your input and are delighted to hear that you are satisfied with our service. At Ancient Wisdom Wholesale, our main goal is to ensure the happiness and satisfaction of our customers. We constantly strive to provide exceptional products and excellent customer support. We are sorry you have this issue with the Zen Shower Steamers and Aromatherapy Bath Bombs. Unfortunatley we can not find the email you sent to us, please can you forward it to us again to care@ancientwisdom.biz so we can assist you further Warm regards, The Ancient Wisdom Wholesale Team.

Posted 6 months ago

“Generally nice items at a good price although postage costs were on the expensive side. Ordered some Coconut Lamps and was very disappointed that when opened they had green mould growing on them. Not nice for new products to be received in this way”

Helpful Report

Posted 9 months ago

Hello, Thank you for leaving us feedback - it's much appreciated. I am sorry you received coconut lamps in such poor condition. We pride ourselves in delivering quality service and unique, high quality products. We are more than happy to resolve any order issues when they arise so please do email us with the photos of the lamps, as well as your order number. Please let us know if you'd like a refund or a replacement for the stock you received. Our email address is care@ancientwisdom.biz We will happily resolve this matter for you and make sure that the solution is to your satisfaction. Kind Regards, AW-Team

Posted 9 months ago

“Products are great, love that it’s fairly traded . However, next day delivery option never arrives on time .. always 2 days so seems that the extra cost is pointless. Also, as a small independent retailer it’s important that stock arrives in a timely planned manner … I’ve had 3 delivery delays now and that has directly affected my sales negatively”

Helpful Report

Posted 11 months ago

Dear Charlotte, Thank you for taking time to leave us a review - we appreciate it. We're glad you're happy with our business ethics align with yours. I'm sorry some of your deliveries didn't arrive on time. We use 3rd party courier services so we will make sure to pass this feedback onto them as well. Our priority dispatch does not guarantee a next day service - it is more of a queue jump. We book all UK Mainland orders on a next business day service once they're ready. If you select same day dispatch in your shopping cart, we make sure that your order goes to the top of the picking queue and gets dispatched the same day it's placed. If you have any more questions about this service or any other services we offer, please let us know. Kind Regards, AW Team

Posted 11 months ago

“Cones are not as strongly fragranced as previously and has led to customer complaints.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your feedback about your experience with Ancient Wisdom Wholesale. I am sorry that some of the cones are not as strongly scented as previously and you have had complaints about this. If you could advise us the order number and item codes we can look into this further for you. Warm regards, The Ancient Wisdom Wholesale Team

Posted 11 months ago

“Your products are amazing, definitely a 5 star. Love that you are Fair Trade. I find your website difficult to navigate, sometimes I find gorgeous products I seem to have overlooked. Frustrating that so many products on the website are out of stock for such long periods. Have had some problems with late delivery. Customer care team very helpful but aren't always available when needed due to limited working hours,no weekends...that said you source amazing products that are high quality and really unusual”

Helpful Report

Posted 1 year ago

Dear Charlotte,Thank you so much for taking the time to leave us a review of Ancient Wisdom Wholesale. We truly appreciate your feedback. We are sorry that you find it difficult to navigate the website. We are making some improvements to the website so hopefully this will make it easier for you to navigate. At Ancient Wisdom Wholesale, customer satisfaction is our top priority, and we are thrilled to know that we are doing things right to make our customers happy. We always strive to provide a personalized and friendly experience, and it brings us joy to hear that you felt this during your interaction with us. If there is anything else we can assist you with or if you have any further queries, please do not hesitate to reach out to us. We are here to help and ensure your experience with Ancient Wisdom Wholesale remains exceptional. Thank you once again for your kind words, Charlotte! Warm regards, The Ancient Wisdom Wholesale Team.

Posted 11 months ago

“this is the second time ordered and each time there was something missing. I have emailed what I got was really good but I’m annoyed there was something missing I can’t do much with an empty box.”

Helpful Report

Posted 1 year ago

Hi Steve, I am sorry that you have received an empty box and you are missing something Please can you advise the order number and item code for what is missing so we can sor this out for you? Kind regards, The Ancient Wisdom Wholesale Team.

Posted 1 year ago

“Very poor quality on some items .Far too much wellbeing stock . Used to stock some really good items but sadly not anymore”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide feedback on your experience with Ancient Wisdom Wholesale. We are sorry that you have found some items of poor quality. If you can advise what the items are and the order number we will be happy to look into this for you. Kind regards, AW Customer Service Taeam.

Posted 1 year ago

“The order always arrives really quickly. Just a shame i ordered ,paid then they rang to say it was oos. Thats ok, i replaced it with something else. they rang back an hour later that was out too... would be brilliant all round if their system was updated.”

Helpful Report

Posted 1 year ago

Hi Jane, We are glad you orders arrive swiftly. Unfortunatley we do not have a real time system so items can appear instock but when the picker gets to the location in the warehouse it can be out of stock so then the website needs to be manually update. I apologise for any inconvenience this may cause. Kind regards, AW Customer Service Team.

Posted 1 year ago

“Service generally great, however it seems the essential oil bottles and lids I recently purchased seem to be leaking so I will need to investigate further or perhaps someone could get in touch with me. Many thanks”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I am sorry you sre having issues with the lids leaking. We tried to call you about this but you were unavialable so if you want to give us a call our number is 0114 27296165. Kind regards, AW Customer Service Team.

Posted 1 year ago

“Quick but so efficient, my last 2 orders have had the same issue, re small boxes for 10ml roller balls and 10ml essential oils, although both 10ml they are actually different sizes and who ever is packing these keeps muddling up the order, I have twice had the wrong size boxes delivered and when I emailed never received a response. Luckily my orders are not very big yet as I am just trialing some new products, but if this was a large order I would be worried.”

Helpful Report

Posted 1 year ago

Hi Denise, Thank you for your feedback. I checked on the emails and yours went to our spam folder - many apologies for this. We usually reply within 1-2 business days so again, many apologies. I replied to it now so please check your inbox when you get a minute. Kind Regards, Urszula

Posted 1 year ago

“Place order, to then find out that they are out of stock of the items ordered!!!! Refund given. Place another order, again out of stock when the website clearly shows items are in stock!!!!! Finally got my 3rd order through, after going back and forth via email to find out what was actually in stock......... Order arrived, to then find some items are broken and the soap ordered has no scent, probably out of date!!!”

Helpful Report

Posted 1 year ago

Thank you for your review of Ancient Wisdom Wholesale. We sincerely appreciate your feedback. As we do not have a real time system sometimes things can appear online when they are actually out of stock. I am sorry that some of the items received were broken and the soap had no scent. Kind regards, AW Customer Service Team.

Posted 1 year ago

“I was happy with most of my items, however I was disappointed with the salt lamp. I didn't realise it didn't have three pronged plug - maybe an oversight on my part so I accept that but the bulb provided didn't fit the holder. I tried several bulbs and none of them would screw in so it appears there was a problem with the bulb holder being faulty. I ended up purchasing a new holder with English plug fitting and bulbs from amazon so it didn't make the lamp an economic buy.”

Helpful Report

Posted 1 year ago

Hi Anita, sorry about that. The salt lamp should have included English plug, it was a picking error. We can send you a replacement fitting (perhaps you will still be able to return the one purchased from Amazon). Please let us know if you would like the replacement. Kind regards, Katka

Posted 1 year ago

“Good quality products, reasonable prices and efficient service. I was, however, somewhat disappointed that an item I declined as part of a larger set, and with an RRP of £20, was not "replaced" by a little something. This lack of thoughtfulness definitely let down Customer Service on this occasion.”

Helpful Report

Posted 1 year ago

Hello, thank you so much for your review of Ancient Wisdom Wholesale. We really appreciate you taking the time to let us know about your experience with us. We are really sorry that the stand was not substituted for something else of the same value, this must have been overlooked in error so I do apologise for this. We will send you another pack of chipstone bracelets to replace the stand. We apologise again for any inconvenience this has caused you. Kind regards, AW Customer servise Team

Posted 1 year ago

“I love the products that are available however they let themselves down on quality sometimes and more frustratingly for a small business its still quite expensive and therefore unattainable. Customer services have been helpful.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I will make sure to pass this on to our QC and warehouse management. We always strive to get the best possible deals in terms of price and quality but if you have any specific products in mind where we can do better - please let us know at care@ancientwisdom.biz and we will be happy to look into this. In the meantime, we're always happy to help and resolve any issues. Kind Regards, AW-Team

Posted 1 year ago

“Upgrade your mobile site. It’s bad for a company your size”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback - it's very important to us. I have passed it on to our IT team. They work very hard on developing the website so they will definitely look into this. Kind Regards, The AW Team

Posted 1 year ago

“Regular damaged items Not from transit already damaged when packaged in the warehouse Needs quality control Leaves my customers upset not receiving their orders and me dissatisfied as your customer Customer service good as always”

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Posted 1 year ago

Hello, Thank you for your review - we appreciate it. Thank you for the photo - I passed it to our warehouse management. I also left a note on your account to pay extra attention to the goods you order. I can see the photo of the wooden stools and we are contacting the suppliers regarding this. I believe they must have split due to the wood being exposed to changes in temperature and humidity. Again, many apologies for the inconvenience and thank you for your feedback. Kind Regards, AW-Team

Posted 1 year ago

“Excellent products and fast delivery. However, the shipment cannot be tracked, and 1/4 of my orders were either wrong or received not my order. I asked for a tracking number via email, and I got a reply after four days (on this day, the parcel was already delivered and returned due to another mistake).”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review - it is appreciated. I'd like to look into the issues you have experienced in greater detail and make sure this does not happen again, however without the order details I am unable to do so. Please email us at care@ancientwisdom.biz with the order number to allow us to make this right for you. Kind Regards, Urszula

Posted 1 year ago

“I love all the ancient wisdom products, the customer service however is a different story. Especially the girl behind the live chat. Her 'help' was on the border of rudeness and did not show any sympathy or insight. I must say, I am still disappointed (in the customer service, not the products. Those are great).”

Helpful Report

Posted 2 years ago

Ancient Wisdom Wholesale is rated 4.7 based on 2,564 reviews