Alternative Insurance Brokers Reviews

Name: Alternative Insurance Brokers
Rating: 4.71

4.7 Rating 760 Reviews

95 %

of reviewers recommend Alternative Insurance Brokers

4.7

Based on 760 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 388 2520

Location:

217, Wellington Road South, Stockport
SK2 6NG

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Alternative Insurance Brokers 5 star review on 7th February 2023

Philippa

Alternative Insurance Brokers 5 star review on 1st January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding Service AIXALTD.COM and his team were truly lifesavers when it came to recovering my money from a scam platform. Their professionalism and dedication were clear from the start. They guided me through the entire process, keeping me informed at every step. Thanks to their expertise, I was able to get my funds back. Highly recommend their services! AIXALTD.COM”

Helpful Report

“Had a call from one of the advisors seemed very polite put me on hold before starting my quite for no apparent reason. He came back and asked what's the best price I've already had. As I told him his tome changed told me their cover started hight than that and just hung up. So just because he thought I won't be a customer he decided to get rid of me as quick as possible no bye just put phone down”

Helpful Report

“so just been on the phone with someone called annmarie she was very rude and abrupt and when she said o you have a motorbike we don't do motorbikes put the phone down on me, customer service has been very poor, and if you don't meet there criteria they just see you as a less than human and hang up. i would highly recommend that you re-train your staff better and look into this as it makes your company look a joke kind regards terry”

Helpful Report

Hi Terry, I am sorry to hear of this experience. Just to confirm we passed you over to our partner company Policylink as we do not cover impounded motorcycle so it is a representative of this company you have spoken to not someone from Alternative Insurance Brokers. I would be grateful if you could acknowledge and remove this please.

“I was sold insurance advised by the rep and I didn’t need it . Trying to get my money back is stressing . It’s a matter of principle rather than procedure. But this company has none. £395 is a hell of a lot of money to me.”

Helpful Report

Hi Jason, Having investigated your complaint the sales agent has confirmed on the second call with your partner to check with your insurer whether you are still covered before you paid for the policy. We have also approached the insurer to ask about a refund given that you have not used the cover and they have refused to do so but we did advise at point of sale that this was a non-refundable policy. We are sincerely sorry to hear of your situation but have tried to help as best we can. Alternative Insurance Brokers

“Missold insurance!”

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“I have a policy with this company, been trying to get in touch with them for four days, all you get is an answering machine and nobody calls you back. Disgraceful customer service.”

Helpful Report

“Absolute con, how they can charge £500 for compound insurance is beyond me. You’re not even allowed to drive the car in the compound. It literally covers nothing.”

Helpful Report

“You take from me nearly £400 pound Discussion insurance You use people needs”

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“Expensive and over priced”

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“Great service”

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“Customer service is excellent however the policy and it's wording is an absolute SCAM. We had up to £7000 cover for the re-arranging of our wedding through no fault of our own and only managed to claim £100 due to so many exemptions in the fine print of the policy.”

Helpful Report

“Was very expensive”

Helpful Report

“Explained that my plate was due to be changed over and was told “that won’t be a problem just give us a call and we will get it sorted for you” now to be told haven are charging me £50 pound to do this, I’ve contacted haven and they have no charge to change cover what is going on?”

Helpful Report

Dear Mr Smith, We are sorry that you were unhappy with the admin charges that you were charged for changing your number plate. As we state in our terms of business, we do charge for adjustments to your policy details, as do our insurers. We hope that you were otherwise satisfied with your policy. We believe that the issue has now been resolved for you, but if there is anything further that you need, please let us know. Alternative Insurance Brokers

“impound insurance could’ve been given for cheaper as you were price matching every competitor. Like yourselves and all other insurers it’s a rip off and you exploit people as you know they’re in desperate need of releasing their vehicle. Basing my review on the product not the agent who was helpful.”

Helpful Report

Dear Mr Zahar, We're sorry that you were unhappy with the price of your impounded car insurance. Unfortunately, these policies are expensive products which are at a cost set out by the insurer. We try to keep the cost low for our customers while remaining competitive, but sometimes unfortunately they can still be costly. We were glad that you were happy with the performance of our sales advisor though. If you have any further questions or comments, please do get in touch. Alternative Insurance Brokers

“Expensive”

Helpful Report

Hello Mr Hassan, Sorry you were unhappy with the price of the product. Unfortunately the type of policy you needed are generally quite costly. This is a result of the insurance companies high net rates. We hope that everything went smoothly getting your car released, and if there is anything else we can help with in the future then please don't hesitate to give us a call. Regards, The AIB Team.

“LOVE IT! DARREN IS THE MAN!”

Helpful Report

“someone came found the leak not heard anything since”

Helpful Report

Hello, I think you might have us confused with someone else. We only provide your public liability cover - I think this would be a home or business insurance issue? I hope we can resolve this for you. Thanks, Alternative Insurance Brokers

“ripe off”

Helpful Report

Hello Mrs Bialasik, We're sorry to hear you are displeased with the insurance you bought from us. Unfortunately, the type of policy you needed are generally quite expensive, something that is beyond our control as it is set out by the insurer. We hope that the policy worked and that there were no issues with getting your car released. If you need anything else then our team will be happy to help. Kind Regards, Alternative Insurance

“............”

Helpful Report

“Very dissatisfied with the service . Just there to rip off people's hard earned money..”

Helpful Report

Hello, As previously discussed, we confirmed your information with you before putting the policy on cover but as a result of withheld information from you the policy was unfortunately invalid. We tried to accommodate but for circumstances beyond our control we were unable to help. If you wish to discuss the matter further then our team will be happy to help, you can reach them on 0161495 6000. Kind Regards, Alternative Insurance Brokers.

Alternative Insurance Brokers is rated 4.7 based on 760 reviews