Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.81

2.8 Rating 352 Reviews

49 %

of reviewers recommend Adrian Flux

Company Reviews

Metrics

Info

2.8

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful & friendly staff. Would highly recommend!! Never had any issues with this company and would definitely use again.”

Helpful Report

Posted 7 years ago

“After I bought the van insurance I received a call from Adrian Flux to ask if I worked. I do an occasional job. I was told it would cost another £100 for commuting cover so I said I'd just use my other car. The caller then demanded I prove my car insurance covers me for commuting. I said that my car insurance was with another insurer. As I was not using my van to commute, my insurance arrangement with my car insurer was nothing to do with Adrian Flux. She continued to insist I send the proof. I sent it, under protest, with a complaint saying my arrangement with my other insurer had nothing to do with Adrian Flux. I got an email back to say they would respond to my query in 5 days. They didn't bother. I was then asked for proof of my pension income. I have never had any motor insurance company demand proof of my income. I telephoned to query this and was told the underwriter had asked for it. That was a lie. I rang the underwriters and they had not asked for proof of my pension at all. I again emailed Adrian Flux to complain that they lied about this, that there is personal information on my pension slip and the data protection act states they should only collect data if it is necessary. Also if they only collect income data from people on a pension this is discriminatory. Again I got an email to say they would get back to me in 5 days. Again they never bothered. Obviously Adrian Flux insurance deal with complaints about their procedure by ignoring them and hoping they will go away. Lying about the reason they are demanding personal information is unforgivable. I will never use Adrian Flux insurance again and I wish now I had not moved from my previous insurer The Post Office.”

Helpful Report

Posted 7 years ago

“They were very helpful and the cheapest by half for my son as a learner driver, but beware they phone call cost me £7..... not impressed by that. For renewal, I have to call them, big surprise. Still cheapest by miles though.”

Helpful Report

Posted 7 years ago

“Took out insurance a few days ago, get a call today to say they had to cancel my insurance because my Facebook said I was a delivery driver! I explained that I haven't updated my job title because I rarely use it. They refused to believe me, or let me speak to a manager. On top of this they are keeping my deposit so I cannot get insurance elsewhere until payday. Appalling service 😡”

Helpful Report

Posted 7 years ago

“"My son is 17 and has learned to drive. On his 17th birthday he searched for and insurer with a monthly payment option and found Adrian Flux, who offer learners "monthly policies" "from £1 per day" (on their website). 6 weeks after his birthday he passed his test and informed Adrian Flux they then cancelled his cover and informed him that her owed an additional £187.42 in addition to the two monthly payments of £68.01 and £49.89 (£305.32 for 6 weeks cover for a VW Polo 1.2!). I telephoned Adrian Flux on my son’s behalf, after being told that the policy sold to my son was an annual policy which had cancellation penalties they offered to reduce the additional sum demanded to £77.32 (or £195.22 for 6 weeks). This is far far far more expensive than the cost the website promotes and being annual and not monthly is not what a learner wants or needs. I believe Adrian Flux may be miss-selling learner policies and I may raise this problem with the "Financial Conduct Authority" (FCA) if my request for written clarification confirms this difficult situation."”

Helpful Report

Posted 7 years ago

“Low price for car insurance in the first year.... but not the second year!”

Helpful Report

Posted 7 years ago

“DRIAN FLUX...here we go again.... ADRIAN FLUX...here we go again.... funny enough last year had a accident, someone drove into me, took 15 months, and man many chasing, sometimes twice a week , stress stress , thought id give them 1 more chance, no way now.. someone again drove into my car, called them friday, ok, someone will call you back at 8, they never did, so i called them at 9, sorry, your car hasnt been insured since 2015, thats funny, i have just renewed and you have just finished my last accident after fighting with them for 15 months, so i get told, ill get a call back in the morning, so at 1 i call them, then get told accident is being logged, a hire car company will call you in 1 hr and deliver a car before 4 hrs, funny, its sunday and i still havent heard from them,. nearly 24 hrs later, so i call them again, sorry, the company is closed now, ok, i drive now 2 days illegal, and to work tomorrow illegal, so if you think your quote is cheap, THIS IS WHY...they are the worse car insurance company i ahve ever used in the 25 yrs... UPDATE, i will do Simon when i get home, but drove the car illegally again today and still not heard from anyone, so maybe i keep driving until i get pulled over by the police.. Adrian Flux Reply from Adrian Flux Published 15 May 2017 Hi Rob, Thanks for your feedback. I am sorry to hear about the issues that you have experienced following your recent accident. Unfortunately I am unable to trace your policy from the information supplied so ask that you email me at t and provide your details. I will then ensure that your file is reviewed and you are contacted as soon as possible to discuss the matter. Kind regards Simon Adrian Flux i have pasted all of the above as they have my review removed as they say im not a customer, well, ill put my adrian flux reference in the next sentence to prove it, and will also contact trustpilot as they have done this 3 times before.. now a update, i have been getting text messages that people have been trying to call me, well, maybe while i was sunbathing on the moon my phone didn't work, i havent received any missed calls, so i call back, the third time in the last 3 days., yes, we will get someone to call you, ok, no return calls, so i call again this morning, sorry, your case is closed, closed, the car is still damaged and its rusting outside, the guy admitted the crash, i have 2 witnesses and the insurance underwriter he is with, is the same as mine..how can that be hard to deal with.. i am now awaiting a manger from adrian flux to call me back, as i will now report all of this and the previous ones to the ombudsman, for everyone out there, they offer cheap insurance, but when you need to make a claim, even though its a easy one, good luck.. i had spoken to someone for 30 minutes 2 weeks ago to arrange a car while it was being repaired, all this was arranged and confirmed, and now nothing.. ins ref: mc-35688429 trustpilot, please can you post my reviews before and ill send you prove of my cover with adrian flux.. another update,,,24/08/2017 its not adrian flux, its all the other people behind them.. they dont do anything, i have just been told that there is nothing they can do regarding my accident, i dont know what to do, no one seems to want to help regarding a accident that wasnt my fault, just spoke to ombudsman who now have said i raise a formal complaint , and it has to be against the broke adrian flux as they should have been dealing with this and the right people.. so please beware, if you have a crash, adrian flux is just the broker, the people behind them havent a scooby doo what to do. even now raising a formal complaint against them is becoming a nightmare, please please beware of getting insured through adrian flux, if so, please dont have ERS as underwriters, even if there third party is insured with them, they will do whatever they can to ignore it.”

Helpful Report

Posted 7 years ago

“Excellent customer service. We were having some problems insuring a new motorhome due to an ongoing unsettled claim with our other insurance company. The customer service representative was very helpful, tried several ways of getting us the best price and solved the problem we were having and also found us a quote much much lower than we were expecting. Would definitely recommend their service.”

Helpful Report

Posted 7 years ago

“I thought the offer was to good to be true and it is, i received a quote from the owners club at adrian flux half price than everywhere else for my Jaguar XJ8 , £297 so i paid and the documents were emailed to me on the friday, all good i thought , then over the weekend i received a text message, stating to call them as my insurance is at risk of being cancled , of which you would have thought they would have wrote or emailed , but just to send a message was a little bit below the belt, I had to wait till monday to call them, and over the weekend i read stories on the internet that they just try and cancle the insurance to get a cancelation fee and a weeks cover, or try and make you pay more for a mistake, but i knew there were no mistake, so i called them on the monday and right away you could tell they were checking everything with a fine tooth combe, even to why are you disabled, what benefits do you get, and very personal questions, then they kept me on hold for 20 mins at my expense, and come back saying that they had the wrong car on cover, i told them that i put the reg in and that was the correct car, and the correct details on the policy, but they said it must have been the comparrison site at fault and nothing to do with them and that they have to cancel the policy and charge me as per terms and condidtions, or i had to pay an extra £700 on top to keep it insured with them, saga covered it right away for £550 with the same reg and there were no hasstle, this company is not as truthful as it seems and its nothing but a con to get your money on a low price then try and get more from you”

Helpful Report

Posted 7 years ago

“After obtaining quotes from a number of other providers, I discussed my car insurance renewal with two people at Adrian Flux (Chris Poynter and Shannon Wood I think). The last price offered to me (by Chris??) beat all other provider quotations. Each person I spoke to, explained everything in detail (including the excess) calmly and patiently. Time was not a factor and any concerns/questions that I had/asked were dealt with very professionally. They both made me feel that I was a valued customer and not just "another sale".”

Helpful Report

Posted 7 years ago

“Very poor customer service and there staff make mistakes then denied them and the mangers refused to property look into it. There mistake would leave me with a blameworthy from 2 years ago on my recorded when there was no blameworthy they miss read info of a database that says I made a cliam for personal injury and I won. It did not say I caused a crash like Adrin flux told me and tryed to charge me £65 more for my renewal. They have now removed the lies off my no claims bonus after 3 days of calling round and I still did not get a sorry from them. I have a 4x4 and am a member of 2 owners clubs who will know this info too. I have now went with a main stream insurance company and its £350 fully comp and has no limited mileage. Adrin put up my renewal to £415! Shop around and dont fall for Adrin fluxs slightly lower price as they will get more out u over time.”

Helpful Report

Posted 8 years ago

“I have been insuring my kit car with Adrian flux since 1980, in 2004 I insured my Parejo, I recently changed the Pajero for a newer 4x4, as I had 6months to run with my insurance I stayed with Adrian Flux, big mistake! they told me that my current insurance company wasn't the best for the new vehicle and recommended cancelling my remaining 6mths and getting a 12 month policy with Aviva, they are the experts? so I complied. they allowed me £140.00 pounds for the remaining 6mths and charged me a further £326.43 a total of nearly £470.00. I then went on line and checked out various comparison sites. Should have done this first I know. the first site I checked was Adrian flux £275.00, the next was Aviva £324.00 various others including Hastings Direct which had better cover, lower excesses and was only £279. I got back in touch with a view to discussing the problem and after being passed around 3 different call handlers I was told a manager would ring me back, as I was going to work I said it would have to be before 10:30am and was told no problem I would get a call back before then, surprise I didn't. I then contacted them when I returned with a view to cancelling my policy and was told I wouldn't get the £140 from my previous policy as I had agreed to cancel it and the money I would get back would be the £326.43 minus handling and cancellation charges. I explained that although I was very unhappy with the situation it appeared that I was stuck with them for 12months at which time I would not be using them again ever, nor would I use Aviva as they had the bad judgement to use Adrian flux as a broker. Sorry Aviva. When my kit car insurance is up for renewal I will also be using a different broker. I have been driving for 43 years without a claim and stayed loyal to Flux for the last few years , PS I still never got to talk to a manager. Rant over, but be warned you can't trust them”

Helpful Report

Posted 8 years ago

“I was sent an insurance renewal from this company for my motorcycle. Before renewing I checked with insuresupermarket.com and found a slightly better price. I noticed that there was a note attached to the renewal notice, with a guarantee to beat any cheaper quote and so phoned them on the renewal line of 0844 381 6513 (BEWARE OF CALLING THIS) from my mobile and was aware there was a charge per minute but not how much that might actually be. There is no normal STD number offered to make contact. Much to my surprise I was waiting for 7.5 minutes before my call was answered by a person and all the while listened to automated messages of the various services offered by this company, none of which was relevant to my call. None were repeated and it appeared when all recorded messages were exhausted then the call was actually answered. After a short conversation I was asked to wait while discussion took place outside of my hearing re the cover I required and after 18 minutes + total was told they could not match the price as there were slight differences and therefore I reverted back to the other company . THE COST TO ME FOR THIS CALL WAS IN EXCESS OF £6.50!!!! This is totally unacceptable and I consider to be very sharp practice. Beware! Mr R Perry”

Helpful Report

Posted 9 years ago

“I have car insurance with Adrian Flux and, whilst I have not had occasion to use their services I have used the roadside assistance element which was very efficient”

Helpful Report

Posted 9 years ago

“everything about Adrian flux is spot on EXCEPT the fact that whenever I renew I start to get bogus calls on my mobile phone, probably about when my car was hit but I was not in it at the time, which is very annoying. to the extent that I may never use Adrian flux again. one of the workers at FLUX said this was nothing to do with them but I know that it is because my number is not given to anyone else. Why you have to have my mobile number is beyond me as I have never been rang by flux in all the years I have been using you. So either I give a false number next year or I will stop using Flux.”

Helpful Report

Posted 9 years ago

“I was promised money back on my insurance which was overcharged when my two car polices were renewed. Still not recieved the £60.00+ and no notification why! Looks very unlikely I will renew with you company agin even though I have been a customer of yours for a number of years. Keith Austin”

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Posted 9 years ago

“Good company and staff allway,s helpfull .”

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Posted 9 years ago

“Always good to deal with and competively priced”

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Posted 9 years ago

“I was with Adrian Flux for 9 years and not one single problem always had a very competitive quote until this year.”

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Posted 9 years ago

“Always courteous , very helpfull when problems arise and always competitive with their priceing recommended”

Helpful Report

Posted 9 years ago

Adrian Flux is rated 2.8 based on 352 reviews