6g internet Reviews

Name: 6g internet
Rating: 3.72

3.7 Rating 530 Reviews

68 %

of reviewers recommend 6g internet

Company Reviews

Metrics

Info

3.7

Based on 530 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5

About 6g internet:

6G Internet offers over the air internet access at fibre equivalent speeds.

With packages offering 20mb to 100mb for residential customers and up to 300mb for business users, the super low latency on offer has proven to be beneficial to people who stream tv and who game online.

Based out of Simonstone, Lancashire the UK based 6G customer service team can be reached on 0800 915 6138.

Please feel free to leave a review on the product or level of service 6G Internet have offered you.

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Phone:

0800 915 6138

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In September 2021 I entered a binding 24 month contract with 6G internet, which I might add is also binding on the side of 6G internet . Despite justifiably having to call 6G too many times, starting on 22nd Dec 2021 regarding the constant drop in signal to my property, and 6G employees calling to try to find out the cause of this problem , there has been no improvement. In fact the problem has now gotten much worse. Every time 6G work on their equipment my service goes down and I have to reboot my router. This seems to mostly happen at night leaving my property vulnerable. I have explained several times to Customer services that my security cameras and Ring doorbell depended on having internet connection, but I know that they do not want to know anymore, and try to fob me off telling me that there is nothing more they can do. This means that 6G are in contravention of their contract as they are unable to provide me with the service they promised. I do not for one second believe this as my next door neighbour does not have these reception problems. I have now had to have Virgin media re-installed at my property in order to ensure continued cover for the above security items. Both the service and customer service from 6G internet has been absolutely disgraceful and I intend to take this matter as far as I can, and also publicise this through every avenue that is open to me . Your motto of "Our network never slows down. Get the speeds you pay for, all the time". This is certainly not true, in my case. I don't think you can say that "the grass is greener."”

Helpful Report

Posted 2 years ago

Hi Richard, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 2 years ago

“Zahir. Absolutely the worst customer service and the worst Internet connection and speed. When you ring the customer services they're an absolute waste of time. Never again will I go with these rip off merchants. When you ring up to tell them that the Internet is slow. They do a check on their side and they say its running on normal. Why then would I get slow speed. I want to cancel because of poor service and they are demanding full payment of 2 year contract. Will be contacting ofgem to complain. If you are thinking of changing to 6g please don't make that mistake as I did you will regret it.”

Helpful Report

Posted 2 years ago

Hi Zahir, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 2 years ago

“Absolutely terrible and shocking nothing less than that can never game and whenever I wrong they say the internet speed is fine have to ring every month atleast 4 times.And when asked to cancel they are asking for £365 this is is just absolutely absurd and ridiculous.DO NOT GET THIS WI-FI!”

Helpful Report

Posted 2 years ago

Hi, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 2 years ago

“Terrible connection for gaming the 5ghz connection keeps dropping and every time I message somebody I just get told “download speeds are fine” that’s all good but when I can’t play or use what I’m downloading what the point in having download speed if nothing works must message atlesst 3-4 times a month and it never gets any better AVOID AND STICK TOO FIBRE OPTIC BROADBAND”

Helpful Report

Posted 2 years ago

“Arrived early. From start to finish approximately 2hrs. Everything explained clearly. Painless experience.👍”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet installation. Welcome to the 6G Internet flock! Please get back in touch with us once you’ve had time to experience our service, and don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“the installation crew and tech guys were excellent and very respectful customer service funtastic i dont know the crew name but they have done wonderful job thanking you so much.”

Helpful Report

Posted 2 years ago

Hi Khalil, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet installation. Welcome to the 6G Internet flock! Please get back in touch with us once you’ve had time to experience our service, and don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“The tech crew Dario & Jacob were excellent... really helpful and respectful.. great service 👏🏻”

Helpful Report

Posted 2 years ago

Hi Shane, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet installation. Welcome to the 6G Internet flock! Please get back in touch with us once you’ve had time to experience our service, and don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“The installation crew JP luke and Dan are an excellent team Thanks for the quick install even though there was a few minor problems to sort out but they rectified them quickly”

Helpful Report

Posted 2 years ago

Hi Mark Goodall, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet installation. Welcome to the 6G Internet flock! Please get back in touch with us once you’ve had time to experience our service, and don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“Had excellent customer service both on the phone and the installation lads. I wanted the dual modems but was told not to go for that as they didn't want to be charging me too much for something I didn't need. The lads that came to install, dan and shaun, were friendly, polite and professional. They kept me informed of what they were doing and also cleaned up behind themselves 🙂”

Helpful Report

Posted 2 years ago

Hi Lauren, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet installation. Welcome to the 6G Internet flock! Please get back in touch with us once you’ve had time to experience our service, and don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“Mess about company that doesn't work after 4:30 pm or weekends how ya meant to install??? Take a day off??? Wouldn't waste ya time 14 day cancellation period with no Internet to test sound like a brilliant idea but just no customer service that I can see!!!”

Helpful Report

Posted 2 years ago

Hi Jamie, We've tried to contact you on over 5 occasions since the 26th of April to arrange an installation, and received no response. I'm sorry you feel like this has messed you about. Our install teams work throughout the week, and like most internet service providers, we don't have our install teams working in the evening. This is for several reasons, including available daylight needed to connect line of sight antennas, and health and safety. As you've now closed your account, we can't do anything to rectify this. We're sorry to see you go, and if you would like to discuss this further please give us a call on 0800 246 6767.

Posted 2 years ago

“Ordered it today and I must say the customer service is outstanding”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with our customer service team. Welcome to the 6G Internet flock! Please don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“Really pleased with this Internet. Great connection,great price. Local. Great customer service. Whats not to like. X”

Helpful Report

Posted 2 years ago

Hi Christine, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet connection. Welcome to the 6G Internet flock! Please don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“is a really great isp with lighting internet speeds has amazing customer service with great staff and does cheap deals. would highly recommend as its the best isp on the planet.”

Helpful Report

Posted 2 years ago

Hi Faraaz, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet connection. Welcome to the 6G Internet flock! Please don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“I had jamie and tom here to install today brilliant engineers, very polite and very knowledgeable, 10/10 service”

Helpful Report

Posted 2 years ago

Hi Remigiusz, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet installation. Welcome to the 6G Internet flock! Please get back in touch with us once you’ve had time to experience our service, and don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“I was booked for 19th April but they had a cancellation and got me up and running.. both lads were fantasic and worked professionally. Soooo Faaar 6G speeds are wow.. long it may continue.. Saj23”

Helpful Report

Posted 2 years ago

Hi Sajid, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet connection. Welcome to the 6G Internet flock! Please don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“Shocking customer services told 30days for a refund waited 8 weeks rang back and they hadn't even cancelled the account to be told another 30days for a refund. This is after being told they had surveyed the house and we could have it waited for the install day to then be told they couldn't do. Went another 2 weeks without internet due to the 2 week wait time from other suppliers. Quick to take money but don't want to pay it back.”

Helpful Report

Posted 2 years ago

Hi Alfie, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 2 years ago

“Not only did they fit me in early but the team Clayton, Jordan and Ish were polite. Important to note they explained everything and tidied up after themselves. Excellent service”

Helpful Report

Posted 2 years ago

Hi Annette, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet installation. Welcome to the 6G Internet flock! Please get back in touch with us once you’ve had time to experience our service, and don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“I'm not too sure in regards to guaranteed speeds... I've not had a speed guarantee since installation and the customer service turned a blind eye, even when provided evidence every single time. It should never turn to the point that their end-user has to start diagnosing problems and prove that it is the WISP's problem. Yet, 6G say that I'm having the speed guarantee, but they don't bother to help when you mention that majority of the issues are during peak times (when customer service is closed). It would've been a good start for them to not confirm that they were using indoor frequencies on outdoor equipment (I'm sure Ofcom would love to hear the voicemail recording). Even when IX Wireless engineers come back out to a new install and even agree that the previous installation was awful and not to standards... They did not clip any cables and also left a hole un-filled for the Anker for their ladders. I've given up even trying to communicate to customer support, I might as well speak to a break wall. They even cancelled our landline without prior agreement, I'm still waiting on confirmation of the landline number import to their VoIP service, yet again poor customer service when you have to ask for an update multiple times and have been waiting since January 2022. I do not recommend this company, won't even accept liability and agree to cancel the contract free of charge due to them not keeping their promise on the speed guarantee, and even if the speeds are "good" for that brief moment, expect high latency times, making anything impossible to do real-time. Not to mention that their contract starts at the point of sale and not the point of installation. Meaning that the 2-week cancellation has already passed by the time that you realise that you've made a mistake.”

Helpful Report

Posted 2 years ago

“I have been with 6g for 5years and then all of a sudden my internet went off so when I called to ask what the problem I got told that something is broken so I waited patiently for 5days to then get a phone call to tell me that they will have to cancel the contract due to a landlord problem, the best of it is they renewed my contract the day before. I was lied to and canceled I'm disappointed to how they have treated me”

Helpful Report

Posted 2 years ago

Hi David, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 2 years ago

“Fitted today by Jamie and Tom, early for the appointment, very professional, excellent service and running at 100mb, very impressed”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet connection. Welcome to the 6G Internet flock! Please don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

6g internet is rated 3.7 based on 530 reviews