“Hi,
I took the spare to the garage for fittings where it was was that one flap and few screws were missing . So not exactly satisfied with the spare….”
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply log into your account and you’ll be able to click the “Report a problem” link and fill in a brief outline of the problem and we’ll look into it for you.
All the best
Customer Care - 1st Choice.
“Not sure it's 1st Choice's fault but the third party company I'm having to deal with who supplied the wrong part are really poor with communication and I'm now worried I've been fleeced out of my money. They were fine and quick to communicate in selling me the part but have been awful in providing details for a return.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“There is only one thing worse than second hand car dealers and that is second hand car parts dealers! I ordered a part on the 27th of Feb, I could only pay by PayPal so the payment was taken on the 3rd of March, when the 10th of March came around still no part I rang the company who said it would be delivered on the 11th, that was a lie! I get a email from DHL that it was due to be delivered on the 12th, IT WAS ONLY PICKED UP ON THE 11th when it turned up it was soaking wet like it had been only just been removed from the donor vehicle.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Order placed on Thursday, still had not been delivered by Wednesday, phoned, item "had been left on dispatch bench" promised delivery following day, waited all day no delivery, was finally delivered on the Friday”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Am still waiting for email reply { yesterday } from Barlows re them supplying 15 inch Caddy wheel when 16inch wanted . New car tyre spare, registration supplied. I may be able to use it but dont want warranty / faults developing electronically ( braking ABS etc ) Have asked about this ......PLEASE RESPOND
Star rating to wait if it allows. It doesnt allow so poor at moment........01822 - 841176”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Ordered the part last Tuesday 15/1/2025 evening, did not receive the delivery until Tuesday 22/1/2025 and this only happened due to me ringing on Monday 21/1/2025 to check were the part was, only to be told that they would check and let me know. They did not ring me back, so I rang again to be told they were sernding another one out that night , for delivery the next day. This arrived as told at 10.15 0n Tuesday morning. On checking the paperwork this was not another part but the original one as the paperwork was dated 15/1/2025. Had to have a Hire Car for another 3 days due to their inefficiency, Not impressed”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
Our records show that three other breaker's quotes were issued for this car parts request. Perhaps one of these may help. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
All the best
Customer Care - 1st Choice.
“Very quick at sending a part out to us, however it was the wrong part, even though it had been discussed over the phone very clearly. Staff very friendly and polite. We returned it the next day however up on its return they didn’t then send the replacement part out. We waited a week and then spent another week phoning every day. I requested a refund but they insisted I couldn’t have one as it was with the courier already. Very frustrating! Then a day later we had the couriers notice and it was delivered. Pleased with the part so far, just took so long to receive it. Not sure if I would use them again.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Whilst 1st choice may be ok the suppliers that you forward are garbage. Got a quote, paid and have heard nothing. Can't call for an update. Been over a week now and still waiting.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I wouldnt use 1st choice spares in future, because companies that use 1st choice dont follow through with their quotes. I was quoted for a part, paid, and was then refunded without and explanation. The second place i paid for a part from, hasnt delivered it, is now not responding to messages and i will now have to try and get my money back from paypal..”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Ordered an engine for a Mercedes on 29th July. Not told it would take 7-10 days to deliver.
Eventually arrived today, 22 August. No paperwork. Mike Caffery only told me the 7-10 day delivery on 7th August after the rep Bailey had failed to do so. Very poor communication on all telephone calls. Failed to call back when promising to do so on several occasions. Only made progress when Mike was involved.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Two weeks since part was ordered,{ supposed to be 5-7 days} bank account debited within 2 days, and even after contacting seller I still have not recieved item ordered, definitely will not reccommend this service to anyone......”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
