Bought one game the 2nd day of the month, order when on hold. Tried customer support, they told me sometimes it happens with Paypal. So they create another order for me (which i cannot see from my panel). I ask when it would be shipped, they say tomorrow should be shipped. The 3rd day i ask for info, they tell me they need to create another order and that an investigation was taking place. I ask for info on shipment, they tell me tomorrow shoul be shipped. The 4rd day i ask for info on shipments status, they have no news, they say they will escale things to management, and that an investigation will take place. The 5th day the same, the 6th the same, the 7th the same, the 8th the same. So i write an email to try to figure if something can be done, they tell me that they will ship tomorrow. The 9th day, after more than a week, it is shipped, and i payd for premium shipment cause i needed it fast. Nice.