Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 39,667 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 39,667 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 14th January 2025

Philipe P

Zatu Games 5 star review on 12th January 2025

Alice L

Zatu Games 5 star review on 11th January 2025

Maksym 6

Zatu Games 5 star review on 6th January 2025

Stacey C

781

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Great website with really helpful reviews of games, especially useful when choosing a new game! Game bought as a gift.”

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Posted 1 year ago

“My daughter was very happy with her order, to see the smile on her face as she opened her packs was great”

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Posted 19 minutes ago

“I lost my Bitcoin investment to a scam platform and thought it was gone forever. Thankfully, Supreme Assets Recovery Agency stepped in and helped me recover my funds. Their team was professional, reliable, and kept me updated throughout the process. If you’ve been scammed, don’t hesitate to contact them. Reach out via 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵𝟕 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖. Highly recommended!”

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Posted 9 hours ago

“Great website for board gamers. Love the offers and general prices. Rarer items come back in stock too which is something to look out for.”

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Posted 10 hours ago

“Excellent service, kept informed throughout and no hassle with delivery. Will definitely be using again.”

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Posted 11 hours ago

“Back order bad experience. No communication, I emailed after 3 months of waiting (estimate was 2 months) and item was sent the following day before a response to my email. Glad I got the item (and it's good quality as expected) but I don't think I ever would have received it had I not emailed and, considering payment is taken upon ordering not upon shipping, I don't think that's okay.”

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Posted 12 hours ago

“Very fast and uncomplicated delivery to germany. Thanks!”

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Posted 12 hours ago

“Very fast delivery, great service and even better prices. I would definitely recommend 👍”

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Posted 14 hours ago

“Literally was shown the cost of one item on the checkout page, pressed Pay for Item and the price of everything suddenly doubled and I was paying for two of the same game along with double the shipping. I obviously only wanted a single game but the help centre was not open on the weekend and had already shipped by the time anyone was back in order to fix this. Customer service solution (which took about 24 hours each message) to answer was to ship the item back myself (I would have to pay for shipping). I live in Canada so the cost of shipping a board game to England would be astronomical and basically make this not worth it. Helpdesk also claimed it was "not possible" for my situation to occur.. so not only were they no help but I basically was told I was lying. Needless to say, I will never ever purchase from here again.”

Helpful Report

Posted 14 hours ago

“I'm always happy with the service at Zatu games great delivery times and you can always find good deals on games, been a customer for a few years now and never had sanything short of a great experience.”

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Posted 16 hours ago

“Great price & everything arrived safe, fast and correct. That's all a boy could ask for.”

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Posted 17 hours ago

“I use Zatu games because I know that games arrive well packaged and in good condition. The service is efficient and the website easy to use. Many of the games have informative reviews. The deliveries are usually quick too.”

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Posted 19 hours ago

“Good service, great range, and good prices”

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Posted 19 hours ago

“Had a bad experence the first time with the company not haveing the game and it taken weeks to get to me meaning it missed my parners birthday but I gave them another chance over Chritmas and they made up for it and get it sent out very fast.”

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Posted 19 hours ago

“Delivered quickly”

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Posted 20 hours ago

“Great experience. Item was dispatched on the same day, fast delivery with accurate tracking. Game arrived in mint condition.”

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Posted 21 hours ago

“Long time customer of Zatu. Super happy with the service, quality and prices on their site. All items shipped quickly and really well packaged. Cannot find fault with Zatu Games”

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Posted 21 hours ago

“Zatu is always quick with deliveries and is competitive in its pricing. I've never had any issues with the packaging or contents of any orders.”

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Posted 1 day ago

“Great shop and best prices for my boardgame shopping.”

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Posted 1 day ago

“As always delivery of product was fast and efficient”

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Posted 1 day ago

“Requested item arrived well packed, undamaged & ahead of time, very happy with the service.”

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Posted 1 day ago

Zatu Games is rated 4.8 based on 39,667 reviews