Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,649 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 25th February 2025

Barthélémy ANTOINE

Ruedi Kühne, Sevelen, Switzerland

Swytch Bike 4 star review on 16th December 2024

Anonymous

Swytch Bike 5 star review on 7th November 2024

Anonymous

Swytch Bike 5 star review on 8th October 2024

Robert Child

Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

David

694

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Swytch kit has been transformational for me and my bike. I can't recommend the product or the team highly enough. Whenever I email a company and get an auto-reply of a ticket number, I usually expect to have to wait a great many days before any kind of reply is forthcoming... now I can't say that Swytch's replies have been exactly instant, but often the same day or occasionally the next day. With one instance where I had a query about an updated delivery date that took a few more days for them to reply, presumably as they had to think about it for a while before they could confirm the answer to that crucial question of exactly when will the kit arrive! Well the kit did arrive, more or less as expected, and I was prepared for a bit of a wait as it said the delivery would be within a 2 month range March to April at the time of ordering in October. After it was delivered is when the fun really started - I was pleased to see as well that it was all boxed in cardboard, not a shred of plastic packaging, so it all went in the recycling after unboxing which was a big plus for me. I booked a video call to assist with installation and would definitely recommend this option as having an expert walk you through made for very easy work. In terms of the riding experience, it is very smooth and the power is more than I would expect from such a small battery. I ride a Boardman bike which has limited electric options so I am quite confident that I now have one of the best Boardman eBikes around! Definitely would recommend taking the plunge and ordering a Swytch!”

Helpful Report

Posted 1 year ago

“After receiving my Swytch Go kit, my whole cycling experience has changed for the better. The biggest downside of having a non-electric cycle is the uphills, especially when the main purpose of my bike is daily commuting. With the Swytch kit, I don't even feel the incline anymore, and it has reduced my travelling time drastically. The delivery of the kit took longer than initially promised, by a few months. But they assured me it was due to high demand. The only other minor issue with the front motor Go kit is the additional resistance that is encountered when exceeding the set speed limit or when pedaling with the kit switched off. Customer service was exceptionally efficient and quick and helped me solve every issue that I encountered. Additionally, I recommend buying the optional battery pack mount, as you can securely lock the removable battery pack to the frame of your bike with a lock and key system without having to worry about someone stealing it.”

Helpful Report

Posted 4 hours ago

“Currently assembling parts on road bike. Unfortunatly, the OLED display does not fit on road dropbars. display has too small diameter. Will have to find a solution.”

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Posted 18 hours ago

“At 76yrs old made cycling a lot easier have doubt about the mileage claims the battery is said to do.”

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Posted 5 days ago

“I've bought a second battery from you and it's made all the difference. Although it's only at it's best when used on eco. But I only want my little folding bike as a shopper so for me it's great 👍”

Helpful Report

Posted 5 days ago

“My experience with Swytch was very good overall. We converted two of our ten or so road bikes to ebikes. One is a '74 Schwinn Paramount and the other is a Rivendell Rambouillet. The conversions were easy enough. The reasons I won't give these kits a solid 5-star review are that the elegant bikes we started with are now rather ugly, with thick wires running all over the place, and the bikes are much, much heavier. I am glad we got the upgraded OLED controls but the displays are hard to read while cycling. There are, however, many upsides. Ordering was simple, help when I ran into a couple of problems was quick and, most important, the kits work well. My wife is 76 with a bad hip and I am 73 with a bad knee and, while we still ride our pure pedal-powered bikes, motorized assistance is welcome on occasion. The main reason for purchasing these Swytch kits was to determine whether it might be worthwhile to pay $6000 or more for purpose-built road ebikes, we did not want to take the plunge if we weren't certain we would like them, and the kits have served that purpose admirably. We now know that we definitely like ebikes; the question today is whether it is worth $12,000 to upgrade to purpose-built ebikes that are lighter and look more elegant and that is a tough call since they might not work any better than our Swytch conversions.”

Helpful Report

Posted 5 days ago

“My Swytch Go battery has been great so far - with the addition of basic control set making it even better for my ‘up down up’ commute across Bristol. Delivery was great and price is much less than buying a full-on electric bike.”

Helpful Report

Posted 1 week ago

“easy to fit, light and suprisingly powerful, definite boon, especially if you have arthritis.”

Helpful Report

Posted 1 week ago

“Overall I am happy with the Swytch kit. One disappointment is that there is a limit to the slope of the hill that the motor can handle. I guess it is torque limited. The motor seems to give up at the same time I do. I had hoped to avoid having to get off the bike and push completely, but it has helped reduce the amount of time I need to push.”

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Posted 3 weeks ago

“everything corresponds to the photos and expectations”

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Posted 4 weeks ago

“Week one, only been able to use it once but liked it, excited about using it more.”

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Posted 1 month ago

“Love the kit! Love that I can take battery off and lick up my bike with out fear off theft since e-bikes are so expensive and are targeted by thieves. Quick and easy charging. Only downside - controller stopped working after 1 year. 80$ CAN for part and shipping”

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Posted 1 month ago

“Nice addition to the bike”

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Posted 1 month ago

“I enjoy my unit. But frankly pedal assist didn't work right because it is too cheaply made. The disc, which works with the sensor, is made of plastic which bends & that creates problems. Now I only include the throttle part in my system. I used my bike quite a bit last year & it's been dependable. I have used air travel with 2 batteries without trouble. This has been a huge plus. I have a Brompton. I'd like to see lights included in the system in the future.”

Helpful Report

Posted 1 month ago

“I was quite disappointed at first, since my wife's bike has a 9mm front for dropout, instead of a 10mm which is required. This was not made clear when I made inquiries about her bike's compatibility prior to purchase, and I believe it should be made painfully clear during the ordering process. Having said that, WE WERE FORTUNATE to have an older bike for her that the kit fits, and she absolutely loves it.”

Helpful Report

Posted 1 month ago

“Excellent customer service. Excellent product, as I have had mine for four years with no problems. However, the GO++ will not get you the 45-60 miles on a charge. The best I have ever gotten was 32 miles in the summer on a flat trail with no wind. This was an experiment as I was getting 25 miles on the hills. In the winter, the battery has less range. I like the product very much and have bought two. When buying the GO++ I suspected the 45-60 was an exaggeration, but did not realize how much of one it is. That said, when I went to buy my second one, I could have bought local in Seattle, but chose to stick with Swytch, even though the battery is not as advertised, so, yes, I like the company.”

Helpful Report

Posted 1 month ago

“I love the kit but if I had it to do again I wouldn't order it. It takes entirely too long to receive. Currently I've been waiting at least two months to receive one of the new batteries. I can understand a delay for a first product run but Switch has been in business long enough to not have to rely on prepaid ordering that takes months to fulfill. As it is I already own the kit so I'm stuck waiting months for an upgraded battery. Again, I love the kit but the fulfillment process is ridiculous.”

Helpful Report

Posted 1 month ago

“The kit was delivered when expected, was well packed, and had easy-to-follow installation instructions. I cannot remember how long it took to fit, as I got it over nine months ago, but there were no problems other than having to replace my kick stand: this was bolted to the frame just behind the pedal tube, and it fouled the pedal wiring and sensor, and was replaced by one further back on the side frame. A comment about that would have been useful. The kit works well, I am very happy with it. Riding the bike with it turned off feels the same as before, and I rarely take the power above the first setting. A couple of comments: Because the motor is controlled by the pedal sensor, there is a tiny lag when starting to pedal before power kicks in. (Another bike I have access to with pedal-torque sensing avoids this, but at the cost of several thousand pounds, so I am happy with the Swytch system). With the basic kit, when I operated the back brake, the rear wheel would sometimes lock and skid, because there is a slight delay between stopping pedalling and the motor cutting out. I solved this with the after-purchase brake sensors. However when I bought the required extra wiring for this, it turned out that it was only sufficient for one of the brakes - my battery is fitted to the bottle cage position. I fitted this to the back brake which solved the problem, but haven't spent another wad on the second cables needed to complete the front brake. And of course with every battery powered device ever sold, the range you get doesn't get near the "Up to" figure, but I guess we all realise that will be the case. All in all I am very happy with the kit, and have recommended it to a few friends.”

Helpful Report

Posted 1 month ago

“The concept is excellent allowing a second life for my bikes. I am very unhappy with the development of a new, high capacity, battery so soon after spending quite a large amount on a now superseded piece of kit.”

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Posted 1 month ago

“The conversion is great. Feels very natural (& fun)to ride and often makes the difference between me riding or not. The battery does go flat very quickly, so waiting for the new higher capacity one to be delivered this spring.”

Helpful Report

Posted 1 month ago

“Kit arrived on time, very pleased with product, however there was no clear instruction a bout how to maintain the battery (it was not used over winter for three months, and as a result it has suffered), asked Swytch about this (got prompt reply and dialogue which was good) but the long shot is will have to buy a new battery ! Other than this could not fault the product”

Helpful Report

Posted 1 month ago

Swytch Bike is rated 4.1 based on 1,649 reviews