Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,632 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Swytch kit has been transformational for me and my bike. I can't recommend the product or the team highly enough. Whenever I email a company and get an auto-reply of a ticket number, I usually expect to have to wait a great many days before any kind of reply is forthcoming... now I can't say that Swytch's replies have been exactly instant, but often the same day or occasionally the next day. With one instance where I had a query about an updated delivery date that took a few more days for them to reply, presumably as they had to think about it for a while before they could confirm the answer to that crucial question of exactly when will the kit arrive! Well the kit did arrive, more or less as expected, and I was prepared for a bit of a wait as it said the delivery would be within a 2 month range March to April at the time of ordering in October. After it was delivered is when the fun really started - I was pleased to see as well that it was all boxed in cardboard, not a shred of plastic packaging, so it all went in the recycling after unboxing which was a big plus for me. I booked a video call to assist with installation and would definitely recommend this option as having an expert walk you through made for very easy work. In terms of the riding experience, it is very smooth and the power is more than I would expect from such a small battery. I ride a Boardman bike which has limited electric options so I am quite confident that I now have one of the best Boardman eBikes around! Definitely would recommend taking the plunge and ordering a Swytch!”

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Posted 1 year ago

“Kit arrived on time, very pleased with product, however there was no clear instruction a bout how to maintain the battery (it was not used over winter for three months, and as a result it has suffered), asked Swytch about this (got prompt reply and dialogue which was good) but the long shot is will have to buy a new battery ! Other than this could not fault the product”

Helpful Report

Posted 20 hours ago

“Delivery was a bit "rough" as the parcel obviously got stuck in EU-customs and UPS' communication regarding destiny and potential delivery was catastrophic. Never more UPS!!!! Installation of the Swytch set was easy: All the parts were as ordered and fit perfectly. Only the protection tape mentioned in the instruction manual was missing. The instruction manual itself is very good. I only missed the part regarding installation and connection of the display. The installed set works very well. You can feel the extra push when riding the bike. The only thing I don't like is the visible cabling "salad" around the bike frame, though I know that it is inevitable with this kind of product. Swytch's customer service (attending communication), as far as experienced so far, is very good. Wouldn't have expected that from a startup. Product price seems reasonable to me. In summary I have no regrets having bought the Swytch product. Far from it! All the best for your business idea and company!”

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Posted 3 weeks ago

“I have an original Switch bike conversion kit, and everything is good, but I wanted to upgrade to a newer type battery, so I started an order in November of 2024, put in my credit card, but then changed my mind and never completed the order. My card was charged, and I told them to cancel the order on November 22 of 2024. I was told to cancel on the order page, but that option wasn't there. I sent them a screenshot showing this, but they kept saying the same thing. Finally, on January 6, 2025 I was told that I was getting a refund in 7-10 days. On January 22 I contacted them to ask why I didn't receive my refund yet, and they informed me that the order that I never completed, was on it's way, and I would have to refuse the order or send it back in 14 days to get the refund. There is no tracking number for the order, no phone for Switch bike, and emails accomplished nothing, eventually circling around and saying the same thing they started saying. So it is a great product, just be sure it's what you want before you order! I think it may take a year and a lot of work and frustration to actually get my money back”

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Posted 4 weeks ago

“Good product, relatively easy to assemble and seems to work well. The manual did not download on Safari but only on Chrome which might be worth mentioning initially.”

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Posted 4 weeks ago

“Great kit and price. Delivery is slow but expected. Some of the fittings, brake monitors, led could be more adaptable to different sizes. Happy all round.”

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Posted 4 weeks ago

“Absolutely love the riding assistance from my kit. Would be 5 stars except there was a much longer wait to receive it than indicated and fitting the equipment was tricky. There was insufficient room for the sensor on my frame which meant having to attach it on an angle with tie wraps.”

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Posted 1 month ago

“Hi everyone, friends And families. I AM writing From Alberton Canada,!! I'm Dr. John Monk I attempted to invest in cryptocurrency trades in 2023 but lost a significant amount of money to scammers. I was defrauded of my money, but thanks to God, I was referred to cyber backers consultants, who are among the best bitcoin recovery specialists on the planet. and they assist me in getting every penny I lost to the con artists back to me using their forensic techniques. and I would want to take this opportunity to advise everyone to avoid making cryptocurrency investments online. If you have already lost money on forex, cryptocurrency, or ponzi schemes, please get in touch with cyberbackersconsultant @ gmail. com”

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Posted 1 month ago

“It works. It really works. It was difficult to order: starting from finding "order" button, going to searching what all those words mean on the order page and finishing with reading the installation instructions. After completing the quest people should be issued with a bike expert certificate”

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Posted 1 month ago

“Very satisfied with my conversion kit!”

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Posted 1 month ago

“I love the ability to get a little E-assistance on my own bike rather than purchasing a very heavy dedicated E-bike. With the Swytch kit installed (actually not too difficult for a 66 yo woman) and good customer service throughout the process, I have enjoyed riding my bike again with a belief that I can conquer the hills. However, I have an occasional problem with getting the throttle (optional equipment) to engage when I need it on those hills. It seems to work best with little torque on the pedals, but that is counter to my needs. Also, wish it were easier to use the controls to change the Pedal Assist level while riding, but I find it difficult to do without multiple taps on the buttons as it is not particularly responsive. But that PA, even on L1, is powerful. I never use it on L5, afraid to try!”

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Posted 1 month ago

“Once I finally got everything setup it’s great! I do have to mention that the setup did not go smooth. Customer service was great at first but every time i opened another ticket they kept closing it with helping. It was as if they fixed the problem. I had three show stoppers that they helped with one of them. After much google research finally figured out the issues. The nuts that came with rim had a raised ridge on the back making it unable to apply to my rock shock forks. The sensor would not fit on frame in a spot that allowed it to operate. Pedal extension wouldn’t work because it kept misaligning the sensor. Basically had to use box cutters and zip ties to make everything work.”

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Posted 1 month ago

“Overall satisfaction Improvements 1. Battery holder be better can adjust the spacing at the hold area. 2. Need a better way than a cable tie.”

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Posted 1 month ago

“It’s great riding my own bike around with assistance. Plus the battery is compact and easily detaches, for peace of mind when the bike is locked up on the street. The bike feels a bit heavier now with the motor but overall it’s improved my cycling experience. Les’s good was that the display/control panel went wrong after about 15 months of use which doesn’t seem very long. Happily the replacement was not too expensive but there was very little info available about the problem and emailing kept coming back with only partial info sometimes days later. That kind of info could easily be on the website as could clear instructions his to use the LED display. The replacement is not as straightforward as the original but I’d does give you your speed which some people would like. Cangg to figure out how to enter my wheel size so the speed is at best an estimate. In short, good, and few tweaks would make Swytch fantastic.”

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Posted 2 months ago

“Very happy with the kit that I received and my only niggle is that I did not get the seat adapter kit for the battery not really thinking how much room the battery takes up thus making it impossible to have any lights on my handle bar. I now have the battery mounted on my seat post, which also helps with the weight distribution, and covered in red reflective tape. If there was one thing I would love to have it would be a energy recovery system that charged the battery. All in all though happy.”

Helpful Report

Posted 2 months ago

“Well my original order was missing the LED piece to turn it on and off. They were quick to respond and ship the part as soon as they were made aware. Then the piece didn't fit my road bike. My handlebars are wrapped and even without the tape the piece didn't fit it. This was disappointing but I resolved it with a zip tie (I hope). There was another piece included (a thumb throttle I believe it's called) that apparently isn't needed and doesn't fit my set up but it was frustrating to figure that out. I've only taken it out twice before cold weather hit but I did enjoy riding it those two times. Not sure how long the battery will last as I haven't ridden it long enough, first rides were only 6miles.”

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Posted 2 months ago

“very cool system (it took a while to receive the order), I can do my usual ways to work, sports and so on without beeing too exhausted and it´s very fun to ride my "new" bike, which I love cause it´s a really cool one - so its still the same old Glanzrad - just pimped :-D the only thing is that the battery lasts max. only 13 km, not miles, and that it needs to be charged after every 7,5 k ride to be shure to have enough energy to go back home - the more uphill way (in the city)”

Helpful Report

Posted 2 months ago

“With its terrific power boost, the Swytch Go+ breathed new life into my 10-year-old, large-frame bike, making longer trail rides possible again for this aging rider (68). Although not my usual cruising speed, it effortlessly achieves 20 mph and it "flattens" uphill grades, which is helpful here in western Pennsylvania. I got the best-price/longer-wait deal, with the Swytch kit targeted to arrive in September. Disappointingly it didn't surface until October so limited my ability to assemble and get in more than a couple of rides this year. Instructions weren't perfect, but along with online videos, were clear enough to reduce guesswork and figure it out. Harness has a couple of unneeded connectors, adding some clutter to the assembly. Were it not for those few nicks, I'd have given it a 5. Very happy for the bike refresh and highly recommend Swytch to anyone who loves their existing bike and is considering going electric.”

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Posted 2 months ago

“I had to buy a new sensor ring after little use and I think there should be a better solution for this part. I would like to know if there is an affordable upgrade path for the original powerpack and mount to the phase 2 battery and handlebar mount.”

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Posted 2 months ago

“Die Steckverbindungen der Kabel sind beim Brompton genau an der Stelle, die beim falten des Fahrrads gesteckt werden. Da rutscht leider regelmäßig der Stecker raus, der Motor funktioniert dann nicht mehr. Nervig, aber leicht zu beheben.”

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Posted 2 months ago

“It is a treat to be assisted along at amazing speeds. The motor takes the curse out of transporting heavy loads. I wish there were a way to go slow. Pedaling slowly has no effect. The motor is either on or off. If on it goes too fast, if off no assistance. All considered, a boon.”

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Posted 2 months ago

Swytch Bike is rated 4.1 based on 1,632 reviews