They are ok whilst in service, yet the moment you want to cancel, harassment begins and stalling tactics. I was informed when initially enquiring that there was a 1 month cancellation notice period where I duly served it, yet rather than dealing with their staff providing false information they are trying to extort money out of me and stalling and stressing and harassing me. Emails and calls have been ignored for months so that they can whittle down the suspension period and claim that I need to pay for the notice period. The worst customer service experience I have ever had and the staff will not even provide their surnames. You should be able to trust your security provider!