Customer service was seemingly OK (friendly and generally quite responsive), but prices seems to be 'too good to be true' Ordered a Grohe water filter for £97 (cheapest I could find online) - after 2 weeks of no delivery, was told they were very sorry and had made a mistake - and that I'd have to wait 2 more weeks for delivery. Strangely, checked their website, to find out that the price had ramped up to £140 and that delivery was available in 2 - 5 days? It seems as if they realised the price they were selling at was too cheap and they'd rather lose a customer than honour an advertised price. Sadly, I don't like doing business like this, so asked for a refund and ordered elsewhere. The refund was at least very swift, but the 2 week wait and inconvenience of having to wait 2 weeks to find out I have to wait another 2 weeks (in the hope that I would one day receive the item) means I'd advise steering clear.