I purchased a tree for my Mother for Mothers Day. I paid extra for delivery the day before mothers day. While this was short notice it was available as a delivery date on their website. If this had not been available I would have shopped elsewhere. The tree arrived the following week and then only after I emailed to ask where it was. I followed up to request at least a refund of the shipping and so they refunded the additional $5.10 for a Saturday delivery. There was no apology for not delivering on schedule. I won't be shopping with this company again.