Tree2mydoor Reviews

Name: Tree2mydoor
Address: Albany Mill, Old Hall Street,, Manchester
Rating: 4.74

4.7 Rating 12,757 Reviews

94 %

of reviewers recommend Tree2mydoor

4.7

Based on 12,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 9th October 2024

446

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a rose bush for a 60th wedding anniversary which couldn’t have been easier. Very pleased with the service received. My friends are delighted with the rise and can’t wait to see it flower. Excellent.”

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Posted 14 hours ago

“We have bought several plants/trees from here and they have all been wonderful, this order only for some citrus plant food but we still received a quick and efficient delivery.”

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Posted 3 days ago

Hi Les, Thank you for your wonderful review and for the 5-star rating! We're so happy to hear that you've always been delighted with our plants and trees and we're very pleased to know that your order for citrus plant food was delivered quickly and efficiently. We always aim to provide the best service possible, and your feedback if really appreciated. If there's anything else we can assist you with in the future, please feel free to let us know at care@tree2mydoor.com. We're always happy to help!

Posted 19 hours ago

“It's been weeks and my tree has not been delivered. I have written my complaint more than once and still nothing.”

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Posted 3 days ago

Hi Gwen, We’re really sorry to hear that you’ve experienced delays with your order. We understand how frustrating it can be to wait for a delivery, especially one as important as this. We have contacted you a couple of times to confirm the delivery address with you, as that seems to be the issue with your order. If you could please check your junk mail and reach out to us directly at care@tree2mydoor.com, we'll do our utmost to resolve your concerns promptly for you. Thank you for your patience, and we hope to have the issue resolved, and your order delivered very soon.

Posted 2 days ago

“Ease of ordering items. Healthy celebration Roses nicely wrapped and delivered in a secure box”

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Posted 4 days ago

Hi Bev, Thank you for taking the time to leave us your review. We're thrilled to hear that you found the ordering process easy and that the Fab at 60 rose bush arrived nicely wrapped and secure. Your satisfaction means a lot to us, and we appreciate the time you took to share your experience. If you ever need assistance or have any questions in the future, please don't hesitate to let us know at care@tree2mydoor.com. We're happy to help!

Posted 19 hours ago

“Efficient swift delivery. Unfortunately it was a present and the ribbons and tissue had become a bit tatty. I had to replace before I could give to the person.”

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Posted 4 days ago

Hi Marion, Thank you for your feedback! We're pleased to hear that your delivery went smoothly. We apologise sincerely that the presentation of your gift wasn't up to standards when you received it. We understand how important it is for everything to look perfect, especially for a special occasion, and your comments are invaluable to us. Please rest assured that we will be addressing your comments with our team to enhance our packaging quality moving forwards. If there's anything else we can assist you with, please let us know at care@tree2mydoor.com. We're always happy to help!

Posted 19 hours ago

“Lovely trees and very prompt delivery !”

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Posted 4 days ago

Hi Nick, Thank you for your review and 5-star rating. We're delighted to hear that you loved the lemon and orange trees and that the delivery was prompt. Creating a positive experience for our customers is what we strive for, and your feedback means a lot to us. If there's anything else we can assist you with, please don't hesitate to let us know at care@tree2mydoor.com. We're always happy to help!

Posted 19 hours ago

“Straightforward ordering process. Regular delivery updates. Gift recipient very pleased with tree”

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Posted 4 days ago

Hi Katharine, Thank you so much for your fantastic review! We're thrilled to hear that you found the ordering process straightforward and that the gift recipient was pleased with their tree. Regular updates are important to us, and we're glad they made your experience even better. If you ever need anything or have questions, please feel free to let us know at care@tree2mydoor.com. We're always happy to help!

Posted 2 days ago

“Beautiful tree, beautifully wrapped. I have marked it down only because in transport most of its lemons and a branch fell off. It is being well loved in its new home and is otherwise such a treat.”

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Posted 1 week ago

Thanks so much for your review, Chloe! We appreciate you taking the time to leave us your feedback. We're sorry to hear that a branch fell off and the lemons dropped during transit. It's always our goal to ensure everything arrives in perfect condition. Rest assured our lemon trees are 5-6 years old and produce fruit up to 4 times per year, so it won't be long before you see new fruit developing. Just make sure to give your new lemon tree plenty of sunlight! If you want to speak to us further about this matter, or need any assistance in the future, please don’t hesitate to reach out to us at care@tree2mydoor.com. We're always happy to help!

Posted 6 days ago

“Lovely gift for a wedding anniversary arrived on time and in beautiful condition.”

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Posted 1 week ago

Hi Rebekah, Thank you so much for your wonderful review! We're thrilled to hear that the Diamond 60th Anniversary Gift arrived on time and in beautiful condition, and we're sure it will bring much beauty to its surroundings for a very long time. If you need any assistance or have questions in the future, please feel free to let us know at care@tree2mydoor.com. We're always happy to help!

Posted 1 week ago

“This was a gift to a colleague and they were pleased. The plant arrived in good time and in good shape with instructions on how to maintain. They were very pleased with it.”

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Posted 1 week ago

Hi Janet, Thank you for your lovely review! We’re delighted to hear that your colleague was pleased with the At Peace Rose Bush Gift and that it arrived in great shape. If you have any questions or need assistance in the future, please don't hesitate to reach out to us at care@tree2mydoor.com. We’re here to help and hope to serve you again soon!

Posted 1 week ago

“Mt experience with Tree2mydoor was surprising to say the least. I hadn’t received a confirmation email and any indication of delivery after several days, so rang up. Did you give us the right email Jonathan enquired? Then I mentioned David Austen and was asked why I hadn’t gone with them?! Brilliant for anyone in a sad bereavement situation, so Jonathan I will go with David Austen another time.”

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Posted 1 week ago

Hi Priscilla, Thank you for sharing your experience with us, and we're truly sorry to hear about the confusion regarding your order. We understand how critical communication is, especially in sensitive situations such as a bereavement. It’s disappointing to hear that you were not provided with a confirmation email, and we can appreciate how frustrating it must have been to have to reach out for information. I regret the impression you received during our call and assure you that we value every customer and their needs. We’d like the chance to address your concerns personally and see how we can improve your experience. If you would like to discuss this further, please get in touch with us at care@tree2mydoor.com. Your feedback is vital to us, and we aim to do better in the future. Thank you for considering us, even if your next choice is a different option.

Posted 1 week ago

“Excellent service and much prefer sending a real tree rather than flowers.”

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Posted 2 weeks ago

Hi Kerensa, Thank you for your 5-star review! We’re so happy to hear that you preferred sending a real tree instead of flowers. It’s a wonderful, lasting gift that truly makes an impact and is good for our planet. If you have any questions or need assistance in the future, don’t hesitate to let us know at care@tree2mydoor.com. We look forward to serving you again soon!

Posted 1 week ago

“Really good customer service. They kept me informed at all times. My friend was very happy with her rose. Would happily recommend them and will definitely be using them again.”

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Posted 2 weeks ago

Hi Janet, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with our customer service and that your friend loved her rose. Your recommendation means the world to us! If you ever need assistance or have any questions in the future, please don't hesitate to let us know at care@tree2mydoor.com. We look forward to serving you again soon! Thanks again for your support!

Posted 2 weeks ago

“Although I’m extremely happy and so are the people I have bought items for. Very strong and healthy roses, definitely recommend the company. The only problem I have and had in the past is when I’ve written a specific date for delivery, it’s sent early. I know for some this may not be a big deal, however, if the customer specifies a specific date then it should be delivered on that date. It could be that whoever the item is being delivered to may be away or out.”

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Posted 2 weeks ago

Hi Elaine, Thank you for your wonderful 5-star review! We’re so glad to hear that you and your recipients are happy with their gift. We truly appreciate your recommendation of our company. We understand your concern regarding delivery dates, and we’re sorry for any inconvenience this has caused in the past. Your feedback is incredibly valuable to us, and we will make sure to relay this to our team to help improve our delivery process moving forwards. If you have any more thoughts or need assistance in the future, please don’t hesitate to let us know at care@tree2mydoor.com. Thanks again for your support!

Posted 2 weeks ago

“Bought this as a gift. Very easy to order and delivery on time. It looked very nice and and good explanation on caring for the plant.”

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Posted 2 weeks ago

Hi Lorraine, Thank you for your wonderful 5-star review of Tree2mydoor! We're delighted to hear that you found the ordering process easy and that your gift arrived on time. It means a lot to us that you appreciated the care instructions as well! As a small business, your feedback is invaluable and truly helps us continue to improve. Should you need any assistance with future orders or have any questions, please feel free to reach out at care@tree2mydoor.com. Thanks again for your support!

Posted 2 weeks ago

“I was surprised that my tree was well protected and delivered on the time stated. Pleased with my purchase”

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Posted 2 weeks ago

Hi Nikki, Thank you for taking the time to review tree2mydoor.com. It is our aim to delight all of our customers and we are so pleased that you are happy with the products and service we provide. As a small, independent business, we appreciate your feedback as it helps us to grow and if you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 2 weeks ago

“Absolutely excellent company. They are extremely efficient, delivery is superb, exactly on time, and customer services were amazing. The product is beautiful. I cannot recommend this company highly enough. They should be so proud of their team. Thank you so much.”

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Posted 3 weeks ago

Hi Susan, Thank you so much for your fantastic 5-star review of Tree2mydoor! We’re thrilled to hear that you found our service efficient and our Your Wedding Day rose bush gift to be beautiful. Your kind words about our team are appreciated and have been passed onto them. Thank you so much for recommending us and we look forward to being of assistance to you again soon. If you ever need assistance with future orders or have any questions, don’t hesitate to let us know at care@tree2mydoor.com. Thanks again for your support!

Posted 3 weeks ago

“Fantastic service and communication. The rose they sent was beautiful and very healthy.”

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Posted 3 weeks ago

Thanks again, Jennifer, for taking the time to review tree2mydoorcom. We really do appreciate it and hope the Congratulations Rose Bush Gift is enjoyed for a long time to come. We look forward to being of assistance to you again soon, but in the meantime, if you need any help with your current or future purchases, please contact us at care@tree2mydoor.com.

Posted 3 weeks ago

“Excellent service and product.”

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Posted 3 weeks ago

Hi Sarah, Thank you for taking the time to review tree2mydoor.com and for the 5-star rating. It is our aim to delight all of our customers and we are so pleased that you are happy with the products and service we provide. As a small, independent business, we appreciate your feedback as it helps us to grow and if you need any assistance with your current or future purchases, please don't hesitate to contact us at care@tree2mydoor.com.

Posted 3 weeks ago

“Quality products - perfect for sending to a grieving couple to offer them some comfort. The gift I chose was a rose 'Peace at last.' Correspondence was super throughout and item arrived when stated, packaged well. The couple expressed it was a beautiful gift. Many thanks”

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Posted 3 weeks ago

Hi Timothy, Thank you for your wonderful 5-star review of Tree2mydoor! We’re truly touched to hear that the At Peace Rose Bush Gift helped bring some comfort to your friends during such a difficult time. We're sure the rose will act as a beautiful memorial for many years to come. If you need further assistance with your current or future orders, please let us know at care@tree2mydoor.com.

Posted 3 weeks ago

Tree2mydoor is rated 4.7 based on 12,757 reviews