We ordered 2 oak shelves from this company which arrived in good time. We did not however unpack them until the joiner, who we asked to come and fit them for us, came (they are very heavy and we wanted to make sure they were fitted properly). When we unpacked them we found no fixings at all and not enough brackets. We rang the company who apologised and posted the missing items straightaway. The issue was that the joiner still wanted paying for his time even though he could not fit the shelves and the company refused to reimburse this cost even though it was their fault. Due to this we felt let down and will not use them again. The beams are nice but one is slightly shorter than the other even though we ordered the same size for both. Another reason why we will not use them again.