The oak beam we received was delivered on time, correct dimensions, prompt customer care and the quality seems good. We were however really disappointed with the colour of the beam. In my opinion is was some way from the examples i had been guided too on the website and the colour chart i was sent via email. I did go back and fourth with customer care on this matter but they disagreed with my view, and we didnt get the outcome i was after. We are left disappointed, i guess just be aware the colour of beams can vary quite a bit from the images on the website. They do note this, but i was still surprised. Other reviews seem great, like i say we were just disappointed by the colour not being as we imagined.