Tradex Insurance Reviews

Name: Tradex Insurance
Address: 100 Kings Road, Brentwood, Essex
Rating: 3.06

3.1 Rating 170 Reviews

52 %

of reviewers recommend Tradex Insurance

Company Reviews

Metrics

Info

3.1

Based on 170 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.6 out of 5

About Tradex Insurance:

At Tradex Insurance Services, a trading name of Clegg Gifford & Co Limited, we provide insurance solutions for the UK motor trade industry.

With a client-first approach and extensive experience, we’re here to meet your needs.

We’d love to hear from you! Your reviews help us grow and improve, so please share your experience.

If something hasn’t met your expectations, reach out to us at complaints@cginsurance.com —we’re here to help and committed to finding a solution.

Your satisfaction means everything to us!

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Anonymous

Anonymous // 01/01/2019

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“Thankfully I got saved in the end! Fair warning, stop investing in this platform & run to Madacovi' for quick charge backs”

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Posted 6 days ago

“worst broker ever”

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Posted 2 weeks ago

Hi Mandeep, We’re sorry to hear about your experience with our service. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com, so we can address the issue and find a solution for you. We value your feedback and aim to improve.

Posted 2 weeks ago

“Useless incompatent stay cleer they make it like it’s your fault no help whatsoever very rude also”

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Posted 2 weeks ago

Hi, We’re sorry to hear about your experience with our service. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com, so we can address the issue and find a solution for you. We value your feedback and aim to improve.

Posted 2 weeks ago

“Generally I am very happy with service but specifically Rebecca she is very helpful”

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Posted 3 months ago

Hi Imal, Thank you for your fantastic review! We’re thrilled you had a great experience with our colleauges. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!

Posted 3 months ago

“Initially I was having issues with my renewal and was in an extremely stressful situation. When I made contact with Rebecca her telephone manner had a calming effect on my state of mind. Guiding me through a complex situation with confidence and a sound knowledge of customer care truly 100 % an asset to your company”

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Posted 3 months ago

Hi Preston, Thank you for your fantastic review! We’re thrilled you had a great experience with our colleague. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again.

Posted 3 months ago

“I cannot empathize enough how much Rebecca Peryer helped me in a way that was far above 5 star. I was extremely stressed about my renewal. Her telephone manner completely reversed my anxiety. Superb customer service.. thank you Rebecca.”

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Posted 3 months ago

Hi Preston, Thank you for your wonderful review! We're so glad to hear that our colleague provided you with the support and reassurance you needed. We pride ourselves on offering exceptional customer service, and it's great to know that we exceeded your expectations. If there's anything more we can do for you, please don't hesitate to reach out.

Posted 3 months ago

“Customer service from Rebecca was outstanding in patience and reassurance in what to me was an extremely difficult and stressful time. Should really rate 10 Star.”

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Posted 3 months ago

“I never see before worsed services !!!”

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Posted 9 months ago

“Been insured with these for 5 years having a family fleet policy, renewal was up today and had no correspondence of these to confirm if in insured or not, so decided to call for them to explain that the underwriter wasn’t doing family fleet no more and basically look elsewhere no apology nothing just left us to it ! Never had a claim £15000 over 5 years not a single sorry we can’t help”

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Posted 1 year ago

“I like tradex company”

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Posted 1 year ago

“Is this nightmare to add vehicle or to remove vehicle when using the tradex app slow, slow slow for one charge is -minimum 25 minutes playing with app this is unbelievable ……is not only that… it’s not show your changes after that,you not on 100%. Sure. Very very slow. , I can’t believe it”

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Posted 1 year ago

“Completed my insurance claim with them. When they found out I had a rental vehicle the jacked the price right up and said if I leave I should pay £300. Bunch of snakes and I will never go with them again. Will also be adding to my thousands of followers to never go with them either.”

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Posted 1 year ago

“Modern robbery They send you a box and they charge you £180 for that and It is really useful very expensive cover and poor customer service. Rude customer service. They just big lier. Everything they said to you is not true”

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Posted 1 year ago

“Absolutely raging to say the least! They're ok taking the money but keep hanging up if u try and make a claim. Would not recommend this to any1 at all. The service we got when my car was written off was terrible too. Took about 4 months for it to get assessed and taken away.”

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Posted 1 year ago

“Do not use!!! Have a Fleet Insurance with them! they took one of the vans for repairs after an accident. That was in June 2022 and I still don’t have the van back, been calling them everyday since and everyday is a different answer “we don’t know where the van is” , “ oh you don’t have it”, “we can’t find someone to fix it”. I still have to pay for the van out of my pocket as they refuse to cover it. They now just refuse to take my calls whenever I try or just ask me for all the info “as per the policy” and transfer my call to 5 other people that ask me the same thing just so I can finally be told to just wait. Do not use them they just run an insurance scam it’s not worth saving a few pounds with them just so you pay more if an accident happens”

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Posted 2 years ago

“I found the staff at Tradex Insurance very professional and helpful and quick to respond regarding an issue I had, which has now been finally sorted. Whilst not wishing to trying to show any favoritism to any particular individual, I would like to give a special mention to Joanne Slater for all her help and assistance ! Thank You !”

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Posted 3 years ago

“Had a non fault accident in August 2020 I was told by Tony Alter to pay £500 and was promised the money back once the other party admitted liability and paid out. Now the other part has admitted liability and paid out HOWEVER Mrs Rafia Khanam Is now refusing to give me back my £500 excess that is rightfully owed to me. THE COMPANY ARE FRAUDULENT !”

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Posted 3 years ago

“Non fault claim and they stole excess payment from my payment from the other insurance company. No reason given”

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Posted 3 years ago

“We deal with Vic Hughes for our commercial vehicle policy. He has sourced us a policy that is both cost effective, and flexible for our growing business. Very happy, would not hesitate to recommend”

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Posted 3 years ago

“Reasonable price”

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Posted 3 years ago

Tradex Insurance is rated 3.1 based on 170 reviews