I am VERY PLEASED with my purchase from Thomas Bird London. The shoes are beautiful but equally important is the customer service I received. Since I am not from the UK, I needed to adjust my US size to UK sizing; not difficult, but I did have some questions. The Associates at Thomas Bird immediately responded to my inquiries and provided clear answers which helped me make what I feel was the right choice for my needs. Throughout my entire purchase process my questions involving sizing, color, and accessories were answered quickly and clearly. I will definitely purchase from Thomas Bird again.