Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.86

4.9 Rating 1,645 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,645 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. I ordered the wrong size and returning it and replacing it was very easy.”

Helpful Report

Posted 23 hours ago

Dear Kwame, Thank you for your fantastic review. We're thrilled to hear that your experience with our service was smooth and hassle-free. We always aim to make exchanges as easy as possible for our valued customers. If you need any further assistance in the future, don’t hesitate to reach out! Kind Regards, Samantha

Posted 2 minutes ago

“shipping was crazy fast. love the shoes. not sure i would call it tan color. also, shoes from the company seem to run a size bigger.”

Thomas Bird London 5 star review on 8th April 2025

Helpful Report

Posted 6 days ago

Dear Yvens, Thank you for being a loyal Thomas Bird customer. We are so pleased to hear you love your Benson Wholecut Oxfords in Tan. The colour can vary ever so slightly with each production with your pair looking lovey and rich in the picture you've sent us. With some of our styles they can be slightly more generous in size and we are always available to answer any questions on fit prior to purchases to make sure our customers are happy. Kind Regards Ann

Posted 5 days ago

“I think I have bought two pairs of Thomas Bird shoes for my best friend and one most recently for my partner, and they absolutely love them. They say the shoes are smart, comfortable and realy good quality. I silently hope that one day there will be a female smart heeled shoe :)”

Helpful Report

Posted 1 week ago

Dear Thomas Bird Customer, Thank you for your lovely review and it's great to hear you have been happy with both of your purchases. Please do have a look at our lovely new range of ladies shoes and boots that were only launched at the end of last year which compliment the men's ranges so well in similar colours and styles, they are beautiful! Kind Regards Ann

Posted 5 days ago

“Fast delivery,well pleased with the correspondence and service from this firm.”

Helpful Report

Posted 1 week ago

Dear John, Thank you for your kind comments we are so pleased to hear how happy you are with the service. We hope to welcome you back soon. Kind Regards Ann

Posted 5 days ago

“Superb shoes and service. I love you g@ys”

Helpful Report

Posted 1 week ago

Dear Freddy, Thank you for your lovely comments regarding our products and service we always love to hear from our customers and greatly appreciate all feedback. We hope to see you back shopping with Thomas Bird again soon. Kind Regards Ann

Posted 5 days ago

“Ordered a pair of Hampton loafers which arrived very quickly,must say the shoes are excellent quality ,well finished and a perfect fit.”

Helpful Report

Posted 1 week ago

Dear J, Thank you so much for your wonderful review! We're delighted to hear that you are pleased with the quality and fit of your Hampton loafers. Your feedback is truly appreciated, and it motivates us to continue delivering the best for our customers. We can't wait to serve you again at Thomas Bird! Kind regards, Samantha

Posted 1 week ago

“Prompt delivery.”

Helpful Report

Posted 2 weeks ago

Dear Tommy, Thank you for your review of Thomas Bird. We are really happy to hear you were pleased with the prompt delivery. We always strive to ensure that our courier service providers work well with us to deliver as quickly and efficiently as they can wherever our customers are around the world. Kind Regards Ann

Posted 2 weeks ago

“The best in the business!”

Helpful Report

Posted 3 weeks ago

Dear Richard, Thank you for your incredible review! We're delighted to hear that you consider us the best in the business. Your support means the world to us, and we strive to maintain the high standards that earned your trust. We look forward to serving you again at Thomas Bird. Kind regards, Samantha

Posted 2 weeks ago

“Excellent service in short order. I live in the United States, and the shoes arrived within four days after placing the order.”

Helpful Report

Posted 3 weeks ago

Dear Michael Thank you for your fantastic review. We're thrilled to hear that you received your order so quickly and that our service met your expectations. Your satisfaction is what drives us, and we hope to welcome you back to Thomas Bird very soon. Kind regards Samantha

Posted 2 weeks ago

“BEST SEREVICE”

Helpful Report

Posted 3 weeks ago

Dear Michael, Thank you for reviewing Thomas Bird. We are so pleased to hear how happy you are with our service and we hope to see you back shopping with us again soon. Kind Regards Ann

Posted 3 weeks ago

“Outstanding Customer Service & Exceptional Quality The Thomas Bird team is truly outstanding! Their professionalism, quick responses, and dedication to customer satisfaction go above and beyond expectations. Every interaction with them has been seamless, making the purchasing experience an absolute pleasure. I have purchased several Chelsea boots from Thomas Bird, and every time I wear them, they turn heads. I am constantly asked where I got my boots from, which is a testament to their impeccable craftsmanship and timeless style. Thomas Bird will always be my go-to for footwear. It’s a fantastic company with great people doing amazing things for their customers. Highly recommended!”

Helpful Report

Posted 3 weeks ago

Dear JJ, Thank you so much for your lovely review. We are so pleased to hear how happy you are with our service and our products. We like to ensure we offer the highest level customer service and we always reward loyalty with our customers that shop with us frequently. We hope you are enjoying wearing your boots and look forward to you shopping with us again soon. Kind Regards Ann

Posted 3 weeks ago

“The boots are beautiful. My husband loves them. Great personal service too.”

Helpful Report

Posted 4 weeks ago

Thank you so much for your wonderful review. We're delighted to hear that your husband loves the boots and that you appreciated our personal service. Ensuring a great experience for our customers is our top priority, and your kind words truly make our day. Warm regards, Samantha

Posted 4 weeks ago

“Very good customer service. They even phoned me when they were preparing my order to confirm the size I had ordered since it was different from my last order (deliberately), but well spotted. Prompt delivery also.”

Helpful Report

Posted 1 month ago

Thank you so much for reviewing Thomas Bird. We always try to ensure our Customers have a great shopping experience and when we note differences in orders we do always like to reach out to our customers in case there's been an error when purchasing or as in your case you are trying a different size or style that may fit differently. We are glad to hear you are pleased with your purchase and the overall experience. Kind Regards Ann

Posted 1 month ago

“Great web site and shoe selection. Really can’t beat an English Company producing shoes in Italy. Prices are extremely favorable compared to other prestigious shoe makers.”

Helpful Report

Posted 1 month ago

Dear Richard, Thank you for your brilliant review. We're thrilled to hear you love our website and shoe selection. It means a lot to us to represent English craftsmanship combined with Italian style at such favorable prices. We look forward to your next visit at Thomas Bird. Best wishes, Samantha

Posted 1 month ago

“Excellent Customer Service”

Helpful Report

Posted 1 month ago

Thank you for your review. We really appreciate all the feedback we get.

Posted 1 month ago

“Great service and the 2 pair of shoes I received are outstanding.”

Helpful Report

Posted 1 month ago

Dear Karl, Thank you for your fantastic review! We're delighted to hear that you had a great experience with our service and that you're loving your new shoes. Your satisfaction means the world to us! We look forward to seeing you again at Thomas Bird soon. Kind regards Samantha

Posted 1 month ago

“Thomas Bird is an amazing brand and the customer service is amazing. I love you guys. Thank you so much.”

Thomas Bird London 5 star review on 22nd February 2025

Helpful Report

Posted 1 month ago

Dear Sami, Thank you so much for your wonderful review! We're thrilled to hear that you love our brand and appreciate our customer service. Your kind words motivate us to keep delivering the best experience possible. We can't wait to welcome you back to Thomas Bird! Warm regards, Samantha

Posted 1 month ago

“The company was very helpful on making sure the size and fit were correct. They were spot on. The shoes arrived quickly and sooner than I expected.”

Helpful Report

Posted 1 month ago

Thank you kindly for your lovely comments regarding the service and delivery you received from Thomas Bird. We always strive to deliver the best service we can and we are so pleased to hear we exceeded your expectations regarding delivery. Kind Regards Ann

Posted 1 month ago

“The shoes arrived in a timely manner and they are gorgeous”

Helpful Report

Posted 1 month ago

Dear Gene, Thank you for your review of Thomas Bird. We are always pleased to hear feedback from customers and to know you were pleased with the service and delivery as well as loving the shoes is great to hear. We hope you enjoy wearing them and look forward to welcoming you back to shop with us soon. Kind Regards Ann

Posted 1 month ago

“Excellent service.”

Helpful Report

Posted 1 month ago

Dear Gloria, Thank you for your excellent review. We're thrilled to hear that you experienced great service with us. Your appreciation means so much, and we look forward to serving you again soon. Kind Regards, Samantha

Posted 1 month ago

Thomas Bird London is rated 4.9 based on 1,645 reviews