Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.86

4.9 Rating 1,575 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Thomas Bird London 5 star review on 1st November 2024

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and product was a described.”

Helpful Report

Posted 1 day ago

Dear Connor, Thank you so much for your kind review of Thomas Bird. We are so pleased to hear you were happy with our service and that your Harrow shoes were just as you expected. Kind Regards Ann

Posted 1 day ago

“Delivery was fast. Packaging is premium. Boots are a bit stiff on the first try (to be expected) but fit PERFECTLY! Online payment with Apple Pay has been taken care of. The best quality I have encountered for harness boots. A whole experience in style !”

Helpful Report

Posted 1 week ago

Dear Flavien, Thank you very much for your kind review of Thomas Bird. We take great pride in ensuring all of our customers receive personalised service with every product checked and packed in our bespoke boxes and paper with a signed card. We are so pleased you received your boots quickly and hope you enjoy wearing them. Kind Regards Ann

Posted 1 week ago

“Great well made shoes bought a size down and fit perfect 😊👞”

Helpful Report

Posted 1 week ago

Dear Nicholas, Thank you so much for your fantastic review! We're thrilled to hear that you found the perfect fit after going a size down. It's wonderful to know our shoes are serving you well. We appreciate your support and look forward to seeing you again soon! Kind Regards, Samantha

Posted 1 week ago

“Service was exceptional, will be ordering more of your merchandise in the future.”

Helpful Report

Posted 1 week ago

Dear Larkin, Thank you very much for your kind words regarding our service we are so pleased to hear you had a great experience and we look forward to welcoming you back for your next purchase. Kind Regards Ann

Posted 1 week ago

“Easy ordering & fast delivery.”

Helpful Report

Posted 1 week ago

Dear Amin, Thank you very much for your review. We are so pleased to hear that you found the ordering process easy to navigate and that you had a prompt delivery service. We always appreciate feedback to let us know how we are doing. Kind Regards Ann

Posted 1 week ago

“Excellent personalised service. Beautiful shoes. Beautifully packed in shoe bags. The inclusion of a shoe horn would be a nice touch. Prompt delivery.”

Helpful Report

Posted 2 weeks ago

Dear Dr Asad, Thank you for your kind comments regarding our customer service and how we pack and send our products which we are all proud of as we take our time to make sure our shoes and boots are all polished and checked prior to dispatch and we believe the little touches like the dust bags and personally signed card make a difference. We do include a long boot horn with our Zip, Harness and Higher Heeled boot ranges but I will pass on your comments regarding including one with shoes. Kind Regards Ann

Posted 2 weeks ago

“Very impressed from start to finish with my order and delivery. Then the product itself!”

Helpful Report

Posted 2 weeks ago

Thank you so much for taking the time to review Thomas Bird and our products. We are so happy to hear you had a great experience purchasing with us and that you loved your shoes. Kind Regards Ann

Posted 2 weeks ago

“Excellent service and the delivery was swift. Well made shoe, very solid and comfortable!”

Helpful Report

Posted 2 weeks ago

Dear Ngwa, Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our swift delivery and found your shoes to be solid and comfortable. Your satisfaction is our top priority, and it's fantastic to know we met your expectations. We appreciate you taking the time to share your experience with us! Kind Regards, Samantha

Posted 2 weeks ago

“Good customer service”

Helpful Report

Posted 2 weeks ago

Dear Marlon, Thank you kindly for complementing us on our customer service. We always aim to deliver first class service to all of our customers. We love the picture of you wearing your Memphis boots! Kind Regards Ann

Posted 2 weeks ago

“I’ll be honest and say I’m a shoe snob. Love a quality shoe. Have now bought two pair of shoes from Thomas Bird and they are not only beautiful to look at, they are very comfortable. Had a small issue with one belt and they VERY quickly resolved the issue. Fantastic company! Don’t hesitate to buy from here. You get what you pay for and what you get is customer service excellence and an extremely quality and luxury product!”

Helpful Report

Posted 3 weeks ago

Dear Chad, Thank you so much for your glowing review! We're thrilled to hear that you appreciate the quality, comfort and luxury of your shoes from Thomas Bird. It's always our goal to provide exceptional products and customer service, so your feedback reaffirms our commitment to excellence. If you ever have any more questions or need assistance, we're here for you. Enjoy your new shoes and thank you for being a valued customer! Kind Regards, Samantha

Posted 2 weeks ago

“Great customer service from the company. Everything was smooth!”

Helpful Report

Posted 3 weeks ago

Dear Romande, Thank you for your fantastic review! We're so pleased to hear that you experienced great customer service and that everything went smoothly for you. Your kind words motivate us to keep delivering the best for our customers. We look forward to serving you again soon! Kind Regards, Samantha

Posted 2 weeks ago

“Awesome shoes to fill out my custom suit! Recommended by the top tier merchant who did my fitting measurements. Only hiccup was credit card initially being declined. I have great credit, must be an overseas company purchase that triggered it.”

Helpful Report

Posted 3 weeks ago

Dear William, Thank you for your amazing review! We're thrilled that our shoes perfectly complement your custom suit and that you were recommended by a top tier merchant—what a fantastic endorsement! We're sorry to hear about the hiccup with the credit card; international transactions can sometimes be a bit tricky. We truly appreciate your support and hope to serve you again soon! Kind Regards, Samantha

Posted 2 weeks ago

“I ordered the Chelsea Boots in blue suede after a Google search came up with Tbird shoes. I normally buy from brands like Cheaney but choosing to buy these was best decision! The boots come beautifully packaged, and the quality , fit and materials are 5 star. I look forward to many years of wearing them and compliments. Victor”

Helpful Report

Posted 3 weeks ago

Dear Victor, Thank you for your wonderful review! We are absolutely delighted that you chose our blue suede Chelsea Boots, and it's fantastic to hear you’re enjoying their quality and fit. We take great pride in our packaging and craftsmanship, so your kind words truly mean a lot to us. Here’s to many years of stylish wear and compliments! Kind Regards, Samantha

Posted 3 weeks ago

“Great service, excellent packaging and most importantly super comfortable and stylish boots.”

Helpful Report

Posted 4 weeks ago

Dear Greg, Thank you for your fantastic review! We're thrilled to hear you appreciate our service, packaging, and, of course, the comfort and style of our boots. Your satisfaction means the world to us, and we’re delighted that you’re enjoying your purchase. Kind Regards, Samantha

Posted 3 weeks ago

“Excellent customer service. I purchased one size up. I emailed them and they got back to me the next day. The return was free. The shiped the right size within three days. The exchange was hasslefree.”

Helpful Report

Posted 4 weeks ago

Dear Avi, Thank you very much for your lovely review of Thomas Bird we always appreciate receiving such positive comments from our customers. It's great to hear you found our exchange and returns process easy to navigate too. Kind Regards Ann

Posted 4 weeks ago

“I bought two pairs of amazing Chelsea boots from Thomas Bird and I am thrilled with the quality and the craftsmanship of their products. Top notch is an understatement! Buy a pair, or two, you won't regret it.”

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Posted 4 weeks ago

Thank you so much for your review of our Chelsea Boots it's great to hear you are so happy with them. We are proud of the work the team puts into designing and creating such lovely boots and we now have such a lovely collection in various colours and styles for all occasions. Feel free to buy some more! Kind Regards Ann

Posted 4 weeks ago

“Very easy quick the shoes were at my door in 3 days.”

Helpful Report

Posted 4 weeks ago

Dear Rasheem, Thank you for your review. We are really pleased you received your shoes so quickly we always strive to ensure we ship as efficiently as possible all across the world and it's always good to hear from customers that we deliver a prompt service. Kind Regards Ann

Posted 4 weeks ago

“The perfect shoes!”

Helpful Report

Posted 1 month ago

Thank you very much for your review of our shoes it's always great to hear how happy our customers are with our products. Enjoy wearing them! Kind Regards Ann

Posted 4 weeks ago

“Exceptionally quick response and delivery.”

Helpful Report

Posted 1 month ago

Thank you for your review. We really appreciate all the feedback we get.

Posted 1 month ago

“Thomas Bird is an amazing company and their customer service is exceptional great. Thanks you Thomas Bird”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review and your amazing unboxing video. We loved your childs reaction to how the shoes looked. We are very proud of our products and enjoy making our customers happy. We look forward to hearing from you again.

Posted 1 month ago

Thomas Bird London is rated 4.9 based on 1,575 reviews