Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.86

4.9 Rating 1,638 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Thomas Bird London 5 star review on 22nd February 2025

Sami Siddiqui

Thomas Bird London 5 star review on 14th February 2025

MATTHEW SCOTT

Thomas Bird London 5 star review on 11th February 2025

Anonymous

150

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best in the business!”

Helpful Report

Posted 16 hours ago

“Excellent service in short order. I live in the United States, and the shoes arrived within four days after placing the order.”

Helpful Report

Posted 1 day ago

“BEST SEREVICE”

Helpful Report

Posted 4 days ago

Dear Michael, Thank you for reviewing Thomas Bird. We are so pleased to hear how happy you are with our service and we hope to see you back shopping with us again soon. Kind Regards Ann

Posted 3 days ago

“Outstanding Customer Service & Exceptional Quality The Thomas Bird team is truly outstanding! Their professionalism, quick responses, and dedication to customer satisfaction go above and beyond expectations. Every interaction with them has been seamless, making the purchasing experience an absolute pleasure. I have purchased several Chelsea boots from Thomas Bird, and every time I wear them, they turn heads. I am constantly asked where I got my boots from, which is a testament to their impeccable craftsmanship and timeless style. Thomas Bird will always be my go-to for footwear. It’s a fantastic company with great people doing amazing things for their customers. Highly recommended!”

Helpful Report

Posted 4 days ago

Dear JJ, Thank you so much for your lovely review. We are so pleased to hear how happy you are with our service and our products. We like to ensure we offer the highest level customer service and we always reward loyalty with our customers that shop with us frequently. We hope you are enjoying wearing your boots and look forward to you shopping with us again soon. Kind Regards Ann

Posted 3 days ago

“The boots are beautiful. My husband loves them. Great personal service too.”

Helpful Report

Posted 1 week ago

Thank you so much for your wonderful review. We're delighted to hear that your husband loves the boots and that you appreciated our personal service. Ensuring a great experience for our customers is our top priority, and your kind words truly make our day. Warm regards, Samantha

Posted 5 days ago

“Very good customer service. They even phoned me when they were preparing my order to confirm the size I had ordered since it was different from my last order (deliberately), but well spotted. Prompt delivery also.”

Helpful Report

Posted 1 week ago

Thank you so much for reviewing Thomas Bird. We always try to ensure our Customers have a great shopping experience and when we note differences in orders we do always like to reach out to our customers in case there's been an error when purchasing or as in your case you are trying a different size or style that may fit differently. We are glad to hear you are pleased with your purchase and the overall experience. Kind Regards Ann

Posted 1 week ago

“Great web site and shoe selection. Really can’t beat an English Company producing shoes in Italy. Prices are extremely favorable compared to other prestigious shoe makers.”

Helpful Report

Posted 1 week ago

Dear Richard, Thank you for your brilliant review. We're thrilled to hear you love our website and shoe selection. It means a lot to us to represent English craftsmanship combined with Italian style at such favorable prices. We look forward to your next visit at Thomas Bird. Best wishes, Samantha

Posted 1 week ago

“Excellent Customer Service”

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Posted 1 week ago

Thank you for your review. We really appreciate all the feedback we get.

Posted 1 week ago

“Great service and the 2 pair of shoes I received are outstanding.”

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Posted 2 weeks ago

Dear Karl, Thank you for your fantastic review! We're delighted to hear that you had a great experience with our service and that you're loving your new shoes. Your satisfaction means the world to us! We look forward to seeing you again at Thomas Bird soon. Kind regards Samantha

Posted 2 weeks ago

“Thomas Bird is an amazing brand and the customer service is amazing. I love you guys. Thank you so much.”

Helpful Report

Posted 1 month ago

Dear Sami, Thank you so much for your wonderful review! We're thrilled to hear that you love our brand and appreciate our customer service. Your kind words motivate us to keep delivering the best experience possible. We can't wait to welcome you back to Thomas Bird! Warm regards, Samantha

Posted 3 weeks ago

“The company was very helpful on making sure the size and fit were correct. They were spot on. The shoes arrived quickly and sooner than I expected.”

Helpful Report

Posted 1 month ago

Thank you kindly for your lovely comments regarding the service and delivery you received from Thomas Bird. We always strive to deliver the best service we can and we are so pleased to hear we exceeded your expectations regarding delivery. Kind Regards Ann

Posted 1 month ago

“The shoes arrived in a timely manner and they are gorgeous”

Helpful Report

Posted 1 month ago

Dear Gene, Thank you for your review of Thomas Bird. We are always pleased to hear feedback from customers and to know you were pleased with the service and delivery as well as loving the shoes is great to hear. We hope you enjoy wearing them and look forward to welcoming you back to shop with us soon. Kind Regards Ann

Posted 1 month ago

“Excellent service.”

Helpful Report

Posted 1 month ago

Dear Gloria, Thank you for your excellent review. We're thrilled to hear that you experienced great service with us. Your appreciation means so much, and we look forward to serving you again soon. Kind Regards, Samantha

Posted 1 month ago

“Timely delivery.”

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Posted 1 month ago

Thank you for your review. We really appreciate all the feedback we get.

Posted 1 month ago

“Awesome quality.”

Helpful Report

Posted 1 month ago

Dear Michael, Thank you so much for your review. We're delighted to hear that you think the quality of our products is awesome. Your support is greatly appreciated, and we look forward to providing you with more exceptional footwear in the future. Kind Regards, Samantha

Posted 1 month ago

“This is the third pair of shoes that I've purchased from this company so it's obvious I love the product. I love the company. good looking shoes well-made very comfortable.”

Helpful Report

Posted 1 month ago

Dear LaTelle, Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your third pair from Thomas Bird. It's fantastic to know that you find our shoes not only stylish but also well-made and comfortable. Your loyalty means the world to us! Kind Regards, Samantha

Posted 1 month ago

“I have bought many shoes from different brands but Thomas Bird is the best brand I have ever bought or seen. If you need classic shoes then don’t search anymore. Thomas Bird is the answer.”

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Posted 1 month ago

Dear Musa, Thank you for taking the time to review Thomas Bird. We are really happy to hear how highly you rate our products it is always nice to hear such positive feedback from our customers. Kind Regards Ann

Posted 1 month ago

“Very timely delivery, excellent designs.”

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Posted 1 month ago

Dear Gregory, Thank you very much for taking the time to review Thomas Bird. We are really pleased to hear you like the designs of our shoes and boots and also that you were happy with the delivery service. Kind Regards Ann

Posted 1 month ago

“Hello, I went into your website and messaged one of your online customer service agents, ask for the right shoe tree for the shoes I bought from you. I bought it and it doesn't fit the shoe type. Now I have to return it and pay a £10 fee. However Thomas bird has replied to me to wavier my return cost.”

Helpful Report

Posted 1 month ago

Dear Tom, We are really sorry to hear you were not able to use the shoe trees in the boots you had previously purchased. We will look into why they didn't fit and thank you for alerting us to this. I know one of my colleagues has been in touch both in the online chat and also by email and we have refunded you the charge for returning the item. We hope you will continue to shop with us at Thomas Bird. Kind Regards Ann

Posted 1 month ago

“The people at Thomas Bird are always responsive and courteous. I never worry about ordering or just asking a question because I know they're going to help!”

Thomas Bird London 5 star review on 4th February 2025

Helpful Report

Posted 1 month ago

Dear Tony, Thank you so much for your review of Thomas Bird. We always try so hard to ensure all customers are happy with their purchases and any questions you may have are answered in a timely manner offering advice and support throughout the whole shopping experience. It's always nice for the team to receive such nice feedback. Kind Regards Ann

Posted 1 month ago

Thomas Bird London is rated 4.9 based on 1,638 reviews