We ordered two teddy bears for despatch to an address in NI. One arrived with the correct inscription on the T-shirt, 'Lucy's Bear', but the other arrived with an incorrect inscription on the T-shirt. This was for a First Communion for 'Rory' when it was for the 9-week old's baptism/christening. My daughter-in-law was in touch and I then phoned the company. A rather offhand and unconcerned woman said it would be corrected but that we would have to send a photograph. At the time we visited the correct version had still not arrived. Not very impressed. We were given a choice of two types, chose one and got the other. Somebody doesn't seem to like their job.