“Bought an item. Nowhere on the website did it say that they do not do international delivery. So I paid for item. Now I wrote to enquire and they said that they cannot send to Malta and that I will receive a refund within TEN WORKING DAYS. SHAME IN THIS DAY AND AGE. Besides they said they emailed me twice to let me know but I did not receive any emails. So it’s not true that they sent email.”
“I had ordered a personalised gift and paid an extra £8.79 for express delivery where it stated that item would be processed in 1-3 working days. item has not arrived and when i called to enquire i was informed that the item actually gets sent somewhere else to get personalised so the wait time it actually 2 weeks.
i do not feel this was clear on the website and i would not have ordered and paid for express delivery if i was aware of this. When speaking to the person on the phone i asked that because the item has not been dispatched yet would i be able to have a refund before it was sent out. i was informed that no i have to wait 2 weeks on item arriving before sending back. i feel this could have been handled better.”
“This was the first time I had ordered anything from the Gift Experience. I ordered a clock with an engraving but unfortunately I had not included '60th' in that engraving. I asked for this to be changed to include the latter and received an email almost immediately advising me that it was too late to include the requested change. Taking into consideration the time when I placed the order to when I submitted the change request was literally minutes it was hardly customer service as I would have expected.”
“Unfortunately I am unable to review as I havent received my order 9 working days since. I have contacted customer services but as yet no update on where my gift is..alas!”
“Very good and very bad at the same time!
Ordered an item on March 4th and it was delivered on March 7th, so from that perspective, all is fine.
However, I never received an order confirmation, nor did I receive a notification to say that the item had shipped. As a result of this, the gift I ordered (for a friend) was delivered without my knowledge and left in a "safe place" that neither my friend or I were aware of.
The item is excellent, so if The Gift Experience improved their communication, I would have given 5 stars”
“I ordered this watch for an 18th birthday. It had to be engraved. I paid for next day delivery. It arrived six days’ later. Too late for birthday, even if engraving took longer.
I will never use this firm again.”
“Not very good because they ask you for a list of dates then tell you they are not available I am still waiting an answer for the 3 rd time of sending dates in.”
“I ordered a silver anniversary gift photo frame. It was lovely and delivered quickly. Well packaged which was important because it was glass. Recipients very pleased”
“I like the gift experience it was easy to order and delivery was quick was a 60th birthday present..2 diamond shaped glasses in a lovely gift box and reasonably priced too love them!!!”
“This was purchased as a gift for a 70th birthday.
It was received promptly well packed and looks really good.
The details in the history of the name are comprehensive and the whole present looks very professional.
Really pleased and will consider buying more in the future, would recommend to anyone.”
