Ordered an “80th birthday personalised photo frame “as a gift. When this arrived we could hardly see the engraved inscription, it was not pronounced enough - I contacted “Gift Experience” and had communication with a representative called Syd - after forwarding photos and dialogue, he said that the company was unable to offer a refund, that the inscription meet their standards. This was a gift for a partially sighted lady, very very disappointing. Hence it was a very costly experience for myself as I felt too embarrassed to give my friend the gift so therefore had to make alternative arrangements at short notice to purchase another gift locally. I was prepared to return the product at my own cost so they could examine, but I was not given any opportunity - they were very autocratic throughout the process and would not accept any constructive criticism- SO MY ADVICE IS DO NOT PURCHASE AND PERSONALISED GIFT from this company.