Washing machine was a bargain, saved about £70 for minor damage that was barely visible ,and less than that described. 2 minor issues, the inlet pipe didn't arrive and I couldn't wait for it to be sent- it would have arrived the following day. I asked for a very small refund to cover parking and cost of buying an inlet pipe so that I could use the machine the day it arrived- this was given without any hassle. Delivery worked well but only because I was in. I was advised I would get a phonecall an hour beforehand which meant I could go to work and get back in time for delivery. I didn't receive a call and the delivery man had no reference to one on his delivery sheet. The website mentions a £50 fee if an item has to be delivered a second time. It may be worth clarifying if you would incur a charge if the same happens again. It was quick and easy to contact customer service and they were very helpful.