The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,383 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,383 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Helpful easy to order my product today and super price.”

Helpful Report

Posted 15 hours ago

“DO NOT USE THIS COMPANY. Dreadful customer service. Their driver arrived at my property at 5:35am and caused significant damage to my property in his vehicle, which I witnessed and took photographic evidence of immediately. I spoke to their team, who were at first very helpful, but when it came to rectifying the issue, they refused. Their driver Ben denied all knowledge and would not accept responsibility and their manager Steve has refused to accept responsibility despite the overwhelming evidence. Having been a regular customer, I will not be shopping here again and have shared this very poor experience with others.”

Helpful Report

Posted 1 day ago

“Be careful if you buy from the Appliance Depot as I brought a range cooker from them. They clearly do not check the appliances work before they send them out, as the one I received, the left hand oven didn’t work at all and the oven lights will not go out on the other oven. Leaving us with no cooker for Christmas. They simply have passed the buck to a third party to try to sort out the problems. Not happy at all.”

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Posted 3 weeks ago

“Delivery and after care poor , collect yourself if you can”

Helpful Report

Posted 1 month ago

“Delivery and after care poor , collect yourself if you can”

Helpful Report

Posted 1 month ago

“The service, is being let price of the microwave from Appliance Depot was great. However low score is due to their choice of delivery provider, FedEx. FedEx tried to deliver our parcel to the wrong address, we brought this to the attention of FedEx that this occurred. They delivered our parcel the next day to the Wrong address!!!!!! We contacted Appliance Depot for help with this. We were told it was our responsibility to deal with this. They also did not have a contact number for FedEx. What a shame that their great service is being let down by their choice of delivery service.”

Helpful Report

Posted 1 month ago

“Excellent cooker. Excellent value. Ex-display smeg like new, but a grand cheaper than high street.”

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Posted 1 month ago

“Good communication from buying to delivery”

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Posted 1 month ago

“Great product, thought it would come in an unbranded box, but came in a branded unopened box, so was just like new! Ben, the delivery driver went above and beyond.”

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Posted 1 month ago

“I like this cooker and me mum wants one and my friend live Liverpool move new home no cooker and it's help us good deal”

Helpful Report

Posted 1 month ago

“The delievery driver Ben he was a very kind and helpful he helped me deliver my fridge into my home he was a pleasant man to talk to and I felt very happy with the way I got my deliveries and a respectful man”

Helpful Report

Posted 2 months ago

“We’ve now used this company 6 times in the last 8 years and our kitchen is now full of appliances from the appliance depot, each time we’ve bought from them they have gone above and beyond to help us, every-time we’ve called they have been extremely professional and sorted out any issues pretty quickly… over the years we’ve now saved hundreds if not thousands and have high end products that have lasted past their warranty. Many thanks Tony & Marie”

Helpful Report

Posted 2 months ago

“Bought a SMEG oven for circa £1000 Bought a SMEG oven for circa £1000. Advised them of delivery date as we were driving it down to our house in France. It was delivered (dumped) outside our next door neighbours property at 6am without any documentation. When driven down to France and installed, it didn't work. Called and emailed their office to ask what to do. Received rude and abrupt replies. Requested urgent reply as we were driving back to London and needed to know if we should bring it back with us. Advised them that we were not returning until 2025. Received no reply. Continued to email when returned to London and finally received a reply saying, sorry, nothing we can do. Completely unprofessional and deceitful Company who lie. I will never use this Company again as they are completely untrustworthy.”

Helpful Report

Posted 2 months ago

“Totally agree with the previous negative reviews regarding how unfairly the company treats its customers. I purchased a sink using my phone. It did not have the complete description of it on the website when using a phone and the first image of the sink was not accurate either as it did not show pre-cut holes on it. The sink also arrived with scratches. They charge £50 for returns (they agreed to reduce it to £25) plus the customer should also pay for having it returned through an insured courier. Needles to say this would be a ripoff and unfair treatment to customers. Best to avoid purchasing from The Appliance Depot unless you want to take the risk of losing money at no fault of yours.”

Helpful Report

Posted 2 months ago

“Initially good service fast delivery but they charge a restocking fee (£50), which is against the Consumer Contracts Regulations 2013 (CCRs). This says to me a poor appreciation of both the law and how they treat their customers. I would not recommend them to anyone, just in case there is a problem as they will not help.”

Helpful Report

Posted 2 months ago

“I haven't yet received my item so I guess things could still go wrong but so far so impressive. Almost immediately after placing my order online I was contacted by Irena to arrange my delivery. When I had to change the address for delivery this was dealt with efficiently. Irena was friendly and helpful. The item itself was a great price compared to other sites so assuming it fits the description and turns up when they've said it will, then I'll have no complaints and will definitely recommend.”

Helpful Report

Posted 2 months ago

“website a bit temperamental service was good apart from the 3rd party delivery service who were a day late and not helpful one little bit.”

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Posted 2 months ago

“Fantastic customer service can highly recommend”

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Posted 2 months ago

“Excellent customer service was provided would highly recommend them very nice experience”

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Posted 2 months ago

“I found the washing machine I was looking for at this place for almost half the price I would have paid at curry’s, because it wasn’t in the original packaging.”

Helpful Report

Posted 2 months ago

The Appliance Depot is rated 4.6 based on 1,383 reviews