In my opinion DO NOT book swimming lessons with this company! A course of 6 lessons cost me £270 - so £45 per 30 minutes. Not insignificant by any means! The lady teaching me - Lisa me was lovely. Not her fault at all! My huge issue with the swim school occurred when my mother in law was taken unwell a few hours before one of my lessons. She had to be taken to Stoke hospital and by the time this was established by the Paramedics I knew I would have to miss my lesson. I couldn't leave my very unwell mother in law in ED alone and confused. I emailed the rep Graham, and also mentioned it to Lisa on the next lesson. However, all Graham could say in his return email was that they operate a strict 24 hour no show policy and I would lose the lesson. This happened around six weeks ago and I've been away from home since. I've recently returned home and contacted Graham about the matter again. I explained that I'd booked 6 lessons upfront before I went abroad. I just wanted some lessons beforehand to help me in the water a little bit and It would have helped at the time If the school could have offered me another lesson maybe a day or 2 later, as the situation was unavoidable. Graham hasn't responded at all. I've had a WhatsApp message today from Simon (manager?) responding to my query???? but instead advising me about taster lessons, swimming lessons and locations near to me!. Even if he were to offer me 1 lesson now, that wouldn't help. I've been on holiday and don't require any further lessons now He also says to ring or message him back which I have . Surprise surprise no response - I've done both. I'm sure If I was ringing to book lessons the response would be more or less immediate. (It certainly was when I did initially book) Certainly not at the extortionate price of £270 ( I was desperate at the time) I'm not even necessarily asking for my £45 back. I feel as If that's lost now! I just expected better customer service at the time for the money paid I rarely write reviews. This whole situation has annoyed me hugely and I just want to warn other people off this company.