We had used Suntransfers for a few times before but the booking we had back on Oct 9, 2024, booking reference QH4408 is definitely our last one with them. If we could give it a NO star review, we definitely would have done it as they do not deserve even 1 star reting. On Oct 9, 2024, we (15 seniors) flew to Barcelona from Toronto and booked a mini coach for our transfer from airport to hotel for 185 Euros. Our flight arrived 30 minutes early but we were stuck in the immigration lineup for more than an hour as they had some computer issues. We had been on constant contact with the Suntransfers driver through Whatsapps and clearly told him that we were being held up in the custom services queue. By the time we get through the custom services and picked up our luggage, it was probably just over 1.5 hours since our landing. To our surprice, we could not find anyone at the area that we were supposed to meet our Suntransfers driver, after searching around for 15 minutes, we decided to call Suntransfers office only to find out that the driver already left even though we clearly told him that we are running late. And worse still, Suntransfers office told us that they will not send another vehicle to transfer us and they will not provide any refund to us as the contract stated that the driver will wait only an hour after the plane is landed.....what a ripoff, as most traveller can tell you that even domestic flights, it is hard to get off the plane, pick up your luggage and run to exit within an hour, let alone international flights that you need to go through custom/immigrations. I trust Suntransfers made a lot of money though this hidden "one hour wait" clause as we later had to use local taxis and we ended up using 3 taxis for 15 of us with luggage and the total we paid the taxis was only 110 Euros. So we ended up paying 70% more (110 versus 185 Euros) for service that never delivered. Will anyone want to book with Suntransfers again!!!!