Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,752 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,752 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Esperienza direi perfetta! 12 persone acquistato servizio pullman ci ha portato dall aeroporto all hotel e viceversa . Precisione di entrambi gli autisti e puntualità. Ottimo servizio clienti.”

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Posted 5 days ago

“Trip to Hurghada was seamless. Driver was waiting at airport with same on board. 3 minutes later in car. 25 minutes later booking into hotel in Makadi bay. Return just as efficient. Great timekeeping. 1st class service and unbeatable on price.😄”

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Posted 6 days ago

“Transfer from Alicante to benidorm and return was punctual,reliable with very good mini buses. Great communication before journey's, would definitely use again.”

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Posted 1 week ago

“We had a transfer from Alicante airport (Spain) to Torrevieja and back. On both ways we were served by Daniel, who was an excellent driver. He sent us a WhatsApp-message confirming our booking and another to inform that he is on site waiting for us. Very reassuring! Daniel drove carefully, was very friendly and polite. You could notice his experience. Excellent customer service!”

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Posted 1 week ago

“Waiting upon landing, clear instructions on where to meet driver. Pick for return went smoothly. Really good experience and friendly drivers.”

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Posted 1 week ago

“Hemos solicitado un traslado desde el hotel al aeropuerto en Punta Cana. La reserva ha sido muy sencilla. Luego se ha contactado con nosotros el sales manager de la compañía Mango tours para reconfirmarlo. Y por la madrugada según lo acordado paso a recogernos Yoander. Fenomenal!! Su profesionalismo, actitud, amabilidad, don de gente, para destacar!!!. Si viajan a Punta Cana pregunten por él!! Super recomendable!!”

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Posted 1 week ago

“Stay away. They opened the bus and hit my grandsons head but never even apologised. No information given about the delay, just standing at the side of the bus smoking and only for someone got off to ask, we would have had to wait up to 2 hours on the bus to even take off. 16 passengers, including us, walked off the bus.”

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Posted 1 week ago

“Nooit meer Suntransfers Op 20 november taxi geregeld op Tenerife Sud richting playa las americas. Wij hebben zeker 45 minuten gewacht op de taxi. Op 18 december zouden wij om 14.30 opgehaald worden bij ons appartement . Wij hebben staan te wachten tussen 14.15 en 15.00 uur maar geen taxi. In die tussentijd zelf heen en weer gelopen maar geen taxi. Om 14.45 gebeld maar kreeg niemand aan de lijn. Dus om 15.00 uur maar een normale taxi genomen. Toen wij in de taxi zaten werden wij gebeld om 15.15 waar wij waren beetje laat toch? Na een mailwisseling verdraait Suntransfers onze woorden dat de chauffeur er al was om 14.35 dus waarom heeft hij toen niet gebeld. Dus mensen boek geen Suntransfers want je bent je geld kwijt. Trouwens de normale taxi's volop en nog voordeliger ook. Datum van ervaring: 18 december 2024”

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Posted 2 weeks ago

“Zuverlässig, freundlich, alles tip top !! Nächstes Jahr gerne wieder...auf Fuerteventura”

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Posted 2 weeks ago

“Des services de recouvrement fiables et dignes de confiance ! Mon expérience avec Supreme Assets a été exceptionnelle. Ils m'ont traité avec gentillesse et professionnalisme, m'aidant à récupérer 207 750 € volés par un courtier escroc. Leur service a dépassé mes attentes et je les recommande vivement à toute personne confrontée à des défis similaires. Si vous avez besoin d'une équipe de recouvrement, n'hésitez pas à nous contacter — vous serez reconnaissant de l'avoir fait ! E-mail : supremeasset7 @ gmail .com WhatsApp : +44 73-88-69-79-58”

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Posted 2 weeks ago

“Contrate un taxi acuático para ir a Venecia de noche. Cuando llegamos nos metieron en una VAN y nos llevaron a coger un taxi acuático pero ya en Venecia. El conductor me dijo que de noche no hay servicio de Taxi acuático. En la web de SUNTRANSFERS te permite contratar taxi acuático sin límite horario y cuando recibes la reserva solo dice que se puede suspender el servicio por causa mayor. Me he sentido engañado.”

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Posted 3 weeks ago

“Our driver Daniel with car Renaul Trafic. arrived on time, he was very nice and he helped us a lot with the baggage. The car was very clean and we arrived to the airport on time We strongly recommend the service of this company. Thank you, Daniel!”

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Posted 3 weeks ago

“Not sure I want to give them a one star TBH. Dreadful service on both times used, once in Portugal (September) and now in Spain (November/December) Firstly, 40 mins late on collection then a range of excuses once back as to why. Their website quotes: "Meet & greet - Your driver will be waiting to meet you no matter what happens" Not the case. 40 minutes is the acceptable window of lateness! Value "Enjoy a high-quality transfer experience at surprisingly low prices" Not true, UBER are more effecient, better quality and nearly half the price. As for communication? poor and the follow up customer service responses quite a shock. Will never use again, nor would I recommend. In fact, think twice, think UBER”

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Posted 3 weeks ago

“Disgraceful service. Paid £54 and got nothing from this company. The driver called me 4 times to mine the time of my collection but couldn’t guarantee he would even be there so I had to book a taxi or I would have missed my flight. I lodged a complaint and the haven’t had the decency to reply.”

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Posted 3 weeks ago

“I’ve used Sun transfer for years, they have always been great, until a recent trip to Marrakesh. Our flight time was rearranged and I let them know. We were warned it would take about 2 hours to get through passport, so I kept them informed of our progress. When we got through and went to the designated pick up a group of men were messing about while customers waited. When they finally got to us they said we were late, the driver had left, we needed to pay again for 2 cabs. Nothing more than a scam. We had to end up paying the official taxi company as I wasn’t paying them again. They refused to compensate, blaming the airline and us. Such a shame, they have always been my go to across the world but no more.”

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Posted 4 weeks ago

“Worthless company. They've stole $200 from me and never even drove me.”

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Posted 1 month ago

“Abdo mahomade yasin”

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Posted 1 month ago

“NO CONTRATAR! Los elegí en Madrid para el doble traslado Aeropuerto/hotel/aeropuerto. Me dejaron varada en Barajas no salía con mí equipaje. Sale más caro que un taxi o un Cabify y no responden”

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Posted 1 month ago

“Voor ons gezelschap van 4 volwassenen had ik voor de zekerheid een busje voor 7 pers. incl. bagage gereserveerd voor de transfers in Sharm el Sheikh. Bij aankomst werden we netjes opgewacht door een medewerker met een bordje met onze naam er op. Aangekomen op de parkeerplaats stond er geen busje voor 7 pers. voor ons klaar maar een personenauto met -gelukkig- een grote kofferbak. Na veel passen en meten lukte het de chauffeur uiteindelijk onze 4 koffers in de achterbak gepropt te krijgen, de handbagage en trolleys moesten bij ons op schoot. Geen probleem verder, gelukkig was het maar een kort ritje naar ons hotel. Je zou denken dat het voor de retourtransfer dan beter geregeld zou worden door Suntransfer maar helaas.... De chauffeur was een half uur te vroeg waardoor wij onze laatste maaltijd in het hotel hals over kop af moesten breken. Dat was echter niet het grootste probleem want ook deze keer was er geen busje gestuurd om ons op te halen maar een gewone personenauto met een (te) kleine kofferbak. Hier pasten hooguit 2 normale koffers in! De chauffeur reageerde in eerste instantie geïrriteerd omdat wij 4 koffers bij ons hadden en dat natuurlijk nooit ging passen, alsof dat onze schuld was! Dat veranderde toen wij hem de reserveringsbevestiging voor een busje lieten zien. Hij heeft wat telefoontjes gepleegd en geregeld dat er binnen 10 minuten een busje kwam waar alles wel in kon. Uiteindelijk zijn we toch nog op tijd op het vliegveld aangekomen. In dit geval hadden we dus geluk dat de chauffeur te vroeg aanwezig was waardoor deze vertraging van een half uur gelukkig geen probleem opleverde. Uiteindelijk is het allemaal goed gekomen en netjes opgelost maar Suntransfers heeft hier wel wat steekjes laten vallen.”

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Posted 1 month ago

“Arrived in Tenerife at 01.30 to find that no vehicle was there to transport our party of nine which consisted of 2 Disabled, 2 young children and 5 adults! Phoned the help number given who did not have a clue what to do. After more than hour one of the Disabled Assistance took pity on us and spoke to the Taxi Controller and arranged 2 cars for us. We of course had to pay for these ourselves and claimed it back - with receipts. No explanation given as to what happened. Sun Transfers have totally ignored my request for compensation for this totally disgraceful service. I’m in Tenerife twice a year and now I wouldn’t touch this Company with a barge pole!”

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Posted 1 month ago

Suntransfers.com is rated 4.6 based on 11,752 reviews