Start of our holidays was super we meet a very positive happy lady who collected us from Girona airport and transferred us to our destination. All positive great start to our family holiday of a group of 10. 4 adults and 6 kids. But on our collection this was the worst nightmare any family can think of. Standing waiting with a couple of 4 and 5 year old at our hotel at 4am in the morning. We gave the company 15 min grace and than with the help of the receptionist got through to the company we waited another 20 mins but we never got a call back so we rang again. Our resulting answer was no one was going to collect us and ring taxi and they will pay the bill once we got receipts in Reading the email they will investigate and get back to us which can take upto 20 days which is a joke as they know we never got collected and the company are at fault. Ringing other taxis to bring us at 4.50 at a distance of 40 mins, when our flight is at 6.45am we'll let's say it not the best. Kids distraught in case we missed our flight. Luckily we just had enough to cover 3 taxis. Such a bad experience as we paid all up in front. Won't be using this company again and I'd advise people to pay half fare only. We are now out of pocket of upto 180euro before we got home.