Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,863 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,863 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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373

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jon turned up on time, did a great job of backing the trailer onto my drive with literally inches to spare, loaded my boat with care and attention. He then proceeded to Brundal where he easily launched the boat without any fuss or bother. Thank you Jon. I would be quite happy to recommend him to move a boat. Indeed when it's time to bring the boat ashore for the winter I'll use Jon.”

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Posted 10 hours ago

“I've used Shiply a few times now and it takes all the pressure out of moving my important stuff around the country, a critical activity for me with my grown children living anywhere from almost 200 miles to over 800 miles away from me. The process is amazing. Once I describe my needs and post the request, literally within 10 minutes I'll have a few preliminary bids or request for more information. If I step aside for lunch and dinner by the time I'm done I will have 15 to 20 companies interested so of course if you do a little homework you are virtually assured of getting the best deal. Shiply is also great to work with to faciliate any problem resolution, rare but of course it happens, like booking someone and then determining that you had an error in your listing. I will certainly use them again and recommend you give them a shot with your shipping needs.”

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Posted 10 hours ago

“Gute, einfache Kommunikation!”

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Posted 13 hours ago

“Good communication, quick delivery, the goods arrived safely. Happy with this transport!”

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Posted 16 hours ago

“Timely, professional, friendly experience. I would use their transport company again and recommend them highly to others”

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Posted 1 day ago

“Eine praktische und hilfreiche Plattform”

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Posted 1 day ago

“Great service. Many thanks”

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Posted 1 day ago

“Plate-forme très pratique”

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Posted 1 day ago

“Easy to post and get pricing. Buy the time it is brokered out a few times not sure what you will get”

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Posted 1 day ago

“Reliable punctual great service”

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Posted 1 day ago

“Shockingly bad service, I've waited over a month for the collection and delivery of a cupboard - and I've still not received it (it's still not even been collected). I'll be using reputable shipping companies from now on.”

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Posted 1 day ago

“The courier kept us informed (the buyer & the seller) all the way along. He was polite, courteous & very respectful of my property. I would definitely use him again & wouldn’t hesitate to recommend him. A1 service!”

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Posted 1 day ago

“Very quick response to my intial post - safe and hassle free delivery”

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Posted 2 days ago

“If things do not go right Shiply do not help you. The courier I went with picked the goods up but never delivered them. Shiply simply have now closed the case with no further communication and now I am left with no table and chairs. I thought I would have received more help but sadly nothing. Looking at the reviews the courier done the same to someone else….. in my eyes they have stolen my items. Never again. Shiply need to vet these Mickey Mouse companies.”

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Posted 2 days ago

“Todo fue bien”

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Posted 2 days ago

“All was OK 👌.”

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Posted 2 days ago

“in time, bien équipé et exécuté dans les règles de l’art”

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Posted 2 days ago

“Sarah set the whole thing up! Bike looks great. Load makers was the delivery team and they communicated well, were on time, and had a very professional hauling rig.”

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Posted 2 days ago

“Shiply is misleading the consumer, they ask for a deposit and a service fee. I understand the service fee is what they charge for their broker services, But the deposit, don't be fooled by the verbiage "deposit" that's money they keep on top of the service fees, that deposit does not goes towards the shipping company. So, I could of paid less if I went straight to the shipper, I ended up paying shiply $477 just for finding me a shipper. That's a total rip-off. Shiply has a ton of complaints on the BBB site. Too bad I didn't do my research before using these thiefs. Oh!! By the way, there is no phone number to reach someone live!!!!!”

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Posted 3 days ago

Hi John, I apologise for any confusion regarding the commission charges on Shiply. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, Megan

Posted 2 days ago

“Not a single serious offer...”

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Posted 3 days ago

Hi Stefan, I'm sorry to hear that you didn’t receive any serious offers. Sometimes this can happen if your listing doesn’t have enough detail or if the timing or location is particularly challenging for transport providers. We recommend updating your listing with as much information as possible, such as dimensions, weight, flexibility on dates, and any special requirements, to help attract the right providers. If you need help refining your listing or reposting it, feel free to contact us at support@shiply.com. We’d be happy to help. Kind Regards, Anne

Posted 2 days ago

Shiply is rated 4.5 based on 44,863 reviews