Flexibility of delivery extremely poor, arranged for same week delivery and fitting due to work commitments. However was rung at work week prior to arrangement being told by Lorraine there was no information about the proposed delivery arrangements and that they couldn't be done. My husband had to have a day off work, losing pay. Delivery men phoned the day before the new arranged date asking to deliver in the middle of that afternoon, when no one was in. He was a little disgruntled and I was told well it will have to be tomorrow at 7:30am which was the arranged day. They arrived at 7:30am which actually meant my husband didn't need to have lost a days pay .I wonder will we be compensated? When we looked in out pack which came with the delivery the paper work was very clearly marked with the same week delivery/fitting marked on it so who didn't read the sheet again I wonder? When we saw what little was delivered it made us very pleased we had negotiated our price down from £8000 to £3000. The mark up must be amazing on these products.The fitter arrived on time and worked incredible hard on his own he sorted problems when the door was faulty and he'd had no hinges delivered. He was very amenable and professional. He tidied every day before he left and took care nothing was hindering us. The job finished to a high standard by the fitter. I would recommend the fitting but not the lack of communication and flexibility of the made arrangements.