Booked in for full service which clearly stated that change of spark plugs included in the option with extra charges, however when the collected my car they recommended a car diagnostic check for £250 which I refused because I already knew what the problem was but they still went ahead with it and I paid the fee. they charged me £40 for oil change, and then stated that I had to change my spark plug which I told them in the beginning, and they said it will cost me £580 which I refused and asked them to return my car. I managed to get a quote from a highly know garage and I ended up paying £148 saving myself £432. THEY ARE GREAT SCAMERS. NEVER WILL I EVER USE THEM AGAIN OR EVEN RECOMEND THEM TO ANYONE.