booked for BMW X3 car service on 20th January 2024 for collection on 23d January 2024. They charged £183 pounds which I paid on the booking day. On the day of service, the guy name Adam from the customer service called me and asked me to pay the brake fluid oil £221 pounds. I owned the BMW first time and I thought £221 is the right price and I paid immediately. When car handed over to me in the evening the dashboard was still showing the warning that Brake Fluid required change. Firstly I thought they probably forgot to reset the system, to clear my doubt I went to halford and found that the brake fluid oil is not changed and halford mentioned they have ripped me off as fluid oil change only cost £50. I rang 10 times and finally connected once with the customer guy and asked me to drop the email to customer service. The customer service replied 24 hours, Mellisa customer executive which she is not understanding the case properly. They bloody charged me over 400 and not refunding the money of brake fluid oil. I agreed with previous reviewers that stay away from this company. I am speaking to my bank to get my refund at this moment. They are cheating to all their customers. We need to raise the voice jointly so that they can stop cheating people and shutdown their business.