I am mortified that I spoke to someone on Friday who did not explain thoroughly. First of all I was charged £1300 via instalment for servicing the car and additional work which I assumed it covers everything after they came back to me following a diagnostics. This morning I received a phone call that I need to pay another £1400 for another problem they found. What was the point of a diagnostic? My colleagues in the office are shocked. If they had made this clear of how much they want to charge me heads up after the diagnostic I wouldn't have even signed up to their service. I would've gone and bought another car. I am very appalled. I can never ever recommend this service to anyone ever for their poor communication and lack of detailed diagnostic