Absolutely terrible service with no interest in putting things right - I Willa avoid at all cost in future! I ordered a drone which arrived quickly but had a faulty battery - Scan advised they could not replace just the battery so the whole package had to be returned. This was a Birthday present and I explained that but it didn’t make any difference. The item was returned and a replacement requested - this could not be provided until the item was confirmed as defective...this took a week and when it was confirmed they had no stock for a replacement. I had to request a refund and when this was processed the website showed that they now had stock! The delay in confirming the product was defective meant that I missed out - in contrast, their returns policy says you can return something if you don’t want it within 14 days and they’ll refund you - nothing about checking it! If Scan was a bit more flexible they could have issued a replacement as soon as the defective item had been posted back to them. Even when contacting their customer services they were polite but totally unhelpful. I am very disappointed at their lack of customer focus and empathy- at least I’ve learned my lesson...😢