Scan Computers Reviews

Name: Scan Computers
Address: 27-29 Enterprise Park, Horwich
Rating: 4.37

4.4 Rating 960 Reviews

84 %

of reviewers recommend Scan Computers

Company Reviews

Metrics

Info

4.4

Based on 960 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scan Computers:

Specification + Service = Satisfaction
Scan Computers has been selling components, software and building custom PCs, workstations, laptops and servers from our state-of-the-art factory in the UK for more than 25 years earning us over 300 industry awards. The cornerstone of our business philosophy is 3XS: Specification, Service and Satisfaction. Specification means we only sell high-quality branded components in our PCs, no unbranded brown boxes here; Service means keeping our customers informed at every stage of their order, including a web portal and SMS messages; Satisfaction means we benchmark every system we build for 24 hours ensuring that they perform brilliantly and reliably, day in and day out. View our website, telephone or visit us in person to discuss your requirements and let us tailor make a system for you.

Visit Website

Phone:

01204 474747

Email:

feedback@scan.co.uk

Location:

27-29 Enterprise Park
Horwich
BL6 6PE

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Anonymous

Anonymous // 01/01/2019

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“Glad i found COVSECLTD.COM after getting my withrawals blocked two weeks ago”

Helpful Report

“I fell victim to a crypto scam, but contacting harrylucy*977 @*gmail.*com made the refund process quick and easy.”

Helpful Report

“Awful company, STAY AWAY. Pre-ordered GPU on launch day, got told to wait two WHOLE months for it then after waiting what feels like ages it got pushed back by another month. Never using again.”

Helpful Report

Thank you for your feedback, we truly appreciate it. We completely understand how frustrating it can be when demand is high during a launch. Stock is often limited at release, and our commitment is to keep communication clear and transparent throughout the process. We have not received your order details yet, but we would love the chance to look into this for you and provide any additional context or clarification you may need. Please respond with your order details, and we’ll get in touch with you to help resolve any concerns. All the best, Team Scan All the best, Team Scan

“After losing all my money on this platform, Mrs. Bruce Nora helped me get it back! Contact +1 ( 2.5.1 ) 3.3.2 98.53”

Helpful Report

“Title: Awful Experience – Avoid at All Costs ! I had the most frustrating experience with Scan Computers. The service is absolutely dreadful. I paid a large sum for an item that was delivered incorrectly, and when I tried to return it, they refused, making baseless excuses. Their customer service is horrendous and unhelpful. They take no responsibility for their mistakes and seem completely uninterested in resolving issues. Do yourself a favor and avoid this company at all costs. Terrible service, terrible experience.”

Helpful Report

Thank you for leaving a review. Our checks show your review is regarding the purchase of an item that was reported as incorrect upon receipt. Please know that we take full responsibility for ensuring our customers receive the correct products, and we are committed to resolving issues swiftly and fairly. Following your report, we carried out a comprehensive investigation, including verifying the weight of the item, reviewing CCTV footage of the dispatch process, and checking our supply chain. We confirmed that the correct item was dispatched and delivered, and the item you reported receiving is not part of the inventory we hold at Scan or from the supplier of the item purchased. For full transparency, we shared the details of our checks with you via email. Had any discrepancies been found during our investigation, we would have taken immediate action to resolve the issue. Unfortunately, based on the information we gathered, no such discrepancies were identified. All the best, Team Scan

“I faced challenges when trying to recover my funds, which made me question the platform’s authenticity’s—especially as they kept demanding additional payments. Thankfully, I came across positive reviews about Benito Gabriel , which helped me successfully recover my money. If you’ve been a victim, don’t hesitate to reach out to them. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

Helpful Report

“Scan refused to honour the warranty on my CPU which has failed and have left me without a working PC which I need for work. I am devastated.”

Helpful Report

“Did not honour warranty for a pre existing fault. If you notice pre existing fault, do not accept a repair, ask for a new product, as they will not honour after return window”

Helpful Report

Thank you for your feedback Sean. It would help if we could take some more information so we can locate your order. Please could you email your invoice number to feedback@scan.co.uk and we'll be happy to take a look into this for you. Kind regards, The SCAN Team

“4 weekly time 5+1+5+1+periods per year 5 Albion Redaxon Great Britain 5 wines 52 time perindustrian from 1996 to 1999 total 3 % of Los Angeles food Market.”

Helpful Report

“Good prices, really smart and well put together shop floor; and quick availability for collection. The staff where amazing too”

Helpful Report

“Received a faulty motherboard, after a few days of troubleshooting it with Scan support staff, it was returned. Was told that the motherboard on return is now physically damaged (I assume in transit by DPD, the return courier). Basically told nothing they can do and I'd be £300 out of pocket. So an faulty item has been further physically damaged by the courier but they’re accepting no responsibility. An appalling experience and disgraceful customer service - apparently scan are not the company they used to be. I am now in the process of rectifying this via payment provider dispute and, if necessary, small claims. A truly galling experience and not one i intend to back down on. I'll update the review if they do the right thing but am not holding out much hope”

Helpful Report

“DO not buy from scan. I bought a motherboard from them and it came faulty and they have still not given me a review. This happens to a lot of people, do not risk buying computer components from them.”

Helpful Report

Thank you for your feedback Ethan. We can see that you have been in touch with our returns team today concerning your motherboard which, sadly, was confirmed to be physically damaged on inspection at our store. We are sorry we didn’t get chance to respond to you as quickly as we would like over the past couple of days. Thankfully, you did opt for SCAN Protect insurance at the point of checkout which provides additional protection for customers in the event of mishap or damage during installation, which would not be covered by your standard warranty. This means that whilst we cannot cover a refund (as per the terms and conditions of the SCAN Protect policy), we can provide you with a brand new replacement which has been issued today and is set to arrive with you tomorrow. We will continue to monitor this for you to ensure the replacement reaches you successfully. Once received, please do get in touch at any time for technical support; either by phone, Live Chat or query ticket. Kind regards, The SCAN Team

“Returns/warranty claims is a FAFF! I had a £30 fan bearing go noisy/fail last week on my pc. I took a video which illustrated the exact issue, but was told that as per their process I need to send the fan in for them to “test” and once confirmed they would send me a replacement. That gives me a week without a fan, and means I need to take my pc apart twice rather than just the once. Apparently I’m not able to send a video as their email won’t accept videos, and this was after I sent them a link with a video uploaded too as I wasn’t able to send it as an attachment. It’s a £30 fan. Just send me a replacement and a label to send back the faulty one if needed! Amazon returns are so much easier, replacements sent the next day with no quibble and hassle. I like to share my business around businesses rather than going to one place, but this experience has put me off. There is a lot of good about this company but this isn’t! I have since contacted the manufacturer of the fan and they are sending me a replacement no questions asked - how it should be. And their system accepts videos….”

Helpful Report

Thank you for your feedback, we appreciate you raising this. We can see that you have been in touch with our Technical Customer Service team, in relation to a potentially faulty fan. The team had responded to you to let you know that we would be happy to accept this back for testing, as would be our usual procedure for any item deemed faulty. We are sorry that you felt this was not the appropriate course of action. Our Technical CS manager has been in touch with you today and we are glad that steps have now been made towards a positive resolution. The SCAN Team

“It took me three months to get full refund for faulty ASUS laptop I bought from Scam Computers in July 2023 (invoice 00E5307312) which I returned in person within 14 days of purchase. All of sudden on 17th of January 2024 the whole £1842.97 was taken from my bank account! Contacted Halifax bank a week later and was told that Scam Computers presented "a proof". I asked “What proof is that and can I see it"? but bank refused to provide me any details. Also Scam Computers buying used components from eBay and selling them as a new if they don't have them in stock. I paid £307 VAT on that purchase but everything was stolen from me, not even VAT was refunded. That's how Scam makes £100m+ in profits: by robbing customers and reselling used components. Obviously banks will protect such valued £100M customers at any cost.”

Helpful Report

“Contacted scan computers after failed attempt at a warranty repair on a laptop that was faulty from new, I did not think it was appropriate to buy a new laptop and have it be faulty out of the box, having sent in for repair and the laptop come back with the same issue and worse, I contacted scan explaining the situation. I said I contacted ASUS when the laptop came back from the first repair and it still had the issue and they wanted me to send it back again for another “repair, explaining I could not due this due to not being able ti go without a laptop for that long due to work with no guarantee of a fix. I got the attached image as a patronising response. With zero attempt to solve the issue or acknowledge the situation which I had explained in full. Completely unprofessional. And apparently they do not care if they sell you faulty goods.”

Scan Computers 1 star review on 30th October 2023

Helpful Report

“Olu spent a considerable amount of time helping me out, was very patient and went above and beyond to make sure my computer was back up and running.”

Helpful Report

“Andy and Olu are the boss, recently purchased a full new system, which I had built at home myself, after having several issues which I couldn’t work out i decided to drive down to scan for them to have a look at or for me. All in all had a Faulty CPU and Cooler both was replaced under warranty and fitted by the guys which touch wood, solved all the issues. Both the guys was very helpful explaining things and also was great to chat too while the work was being done. Can’t recommend scan enough and even more so the returns/Tech team Andy and Olu. I will be definitely a future customer!”

Helpful Report

“I have always bought my computer hardware from here and I cannot fault them.”

Helpful Report

“Placed an order online for same day collection and phoned up customer services before arriving to confirm a collection time. Was told my order would be put on rush and could collect as i was travelling from a distance. Unfortunately the store was not made aware but the service I received from the staff was outstanding and ensuring, they made a special delivery request for my items because it was after the last delivery run and ensured i left with my ordered items. The in store team have amazing service and can help with any queries or problems you run into.”

Helpful Report

“Technical reception very friendly very helpful would highly recommend”

Helpful Report

Scan Computers is rated 4.4 based on 960 reviews