I was disappointed with the response time to my initial submittal of evidence for this year. My completed documents were sent to you 4 weeks before renewal. Then 3 days before renewal you requested a list of further information, giving me very little time to respond before our present accreditation expired. Furthermore, after I submitted the required additional information you came back for further information which wasn't associated with the first request. If I submit 4 weeks before renewal, surely I can expect a response within 14 days max? I had clients emailing for our Safe Contractor & Safe PQQ renewals. It wasn't until 12 days after the renewal date that I received our updated certificates. Disappointed.