Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,635 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,635 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 16th March 2025

Shaun Unsworth

Rubberduck Bathrooms Ltd 5 star review on 7th March 2025

Ian Higgins

377

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Issues occurred from the outset: - website showed items in stock when they were not - decided to replace a product without consultation. The replacement bore no resemblance to that ordered - zero communication once part of the order was dispatched. I had to chase Rubberduck to obtain updates. Never again will I use this company”

Helpful Report

Posted 1 week ago

Hi Norman, We're sorry to hear you've been unhappy with the service provided. The panels advertised we're in stock at the time of the order. However, as you were replacing existing panels, you included a detail requesting ones from a specific panel batch. On speaking with the manufacturer, we understand that they had dispatched the panel accessories separately, while they located the requested batch in their warehouse. Unfortunately the panels remaining from that batch were deemed unfit for purpose and you were sent one from the next available run. A dispatch confirmation email containing tracking links was also provided on receipt from the manufacturer, so you could keep an eye on things your side. Unlike many other retailers we also operate a customer service line, open to you and all our valued customers should anyone need to clarify any details too. Rubberduck Bathrooms Team

Posted 1 week ago

“Goods a different colour, left with a returns bill more expensive than the items”

Helpful Report

Posted 1 week ago

Good Afternoon Martin, We're very sorry to hear the finish of the panels was not as expected. We fully appreciate it can be difficult to choose the right finish when ordering online. This is why we advise all customers that it's important to see a sample of your chosen panel before you commit to purchasing. This helps to negate any issues with colour mismatches due to the room lighting or colour settings on-screen giving a false impression of the finish. We offer free samples across most bathroom wall panels, with other manufacturers offering samples for those we do not hold in stock. We also operate a telephone line for all customers looking to clarify any details prior to placing their order too. Sorry again to hear you've been left unhappy with the product supplied. Rubberduck Bathrooms Team

Posted 1 week ago

“I was introduced to your company through the skilled builder channel I purchased all the abacus products enough for two shower rooms the boards are light wait and water proof, your company is competitive helpful I would use you again thank you .”

Helpful Report

Posted 1 week ago

“Excellent service great item.”

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Posted 2 weeks ago

“Delayed delivery and communication about delay could have been better”

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Posted 2 weeks ago

“Very good Nxt day delivery”

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Posted 2 weeks ago

“great products great delivery times”

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Posted 2 weeks ago

“The item we ordred was as expected and arrived well wrapped and in good condition.”

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Posted 2 weeks ago

“Dealt with trade counter directly which has a very impressive display area to view a wide array of products Rubberduck sell, the guys on the counter were first class , product knowledge and service excellent ordered everything I needed all arrived no delays and in perfect condition , would not hesitate in recommending Rubberduck and will certainly use them again , they also offer a design and installation service which a family friend has used them said they were brilliant to deal with and had a excellent job done .”

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Posted 2 weeks ago

“Brilliant service always happy to help good service”

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Posted 2 weeks ago

“So easy to order and arrange delivery. Excellent price and delivery charge was competitive. The item arrived super quick. Would highly recommend Rubberduck Bathrooms.”

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Posted 2 weeks ago

“Great service. Nice product.”

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Posted 2 weeks ago

“Very happy with my taps i purchased from rubberduck bathrooms , delivery was fast and efficient. Will order again”

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Posted 2 weeks ago

“everything well handled”

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Posted 3 weeks ago

“Pleased with the delivery. Done as per they said.”

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Posted 3 weeks ago

“Items arrived well packaged and intact, delivery was very fast and all items arrived and were as described just think delivery prices are bit too steep!”

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Posted 3 weeks ago

“Very pleased with these guys placed the order and materials arrived, No fuss just as it should be.”

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Posted 3 weeks ago

“Very efficient and supplied exactly the part I needed that could not be found on other websites.”

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Posted 3 weeks ago

“Great product and service”

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Posted 3 weeks ago

“Ordered wrong item by mistake. Took this back with no issues and ordered correct part. Although no issues with this I am still waiting to refund! Seems to take a long time to get money back when item was taken back to shop in original packaging.”

Helpful Report

Posted 3 weeks ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,635 reviews