Although the standard of work was proficient and competent, the management and communication was abysmal. Costs spiralled as did completion dates. Along the way, we didn't know when work would resume leaving the 3 year old's bedroom (along with most of the flat) out of bounds to the family which then included a new born. Holidays had to be extended as did child care and alternative living arrangements as 5 days work took nearly a month to complete. Getting information from them was painful, if not farcical at times. Quotes for further work didn't add up and had old information on them leading to more delays. All in all, it was deeply regrettable that we chose to go ahead with R&S