Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,253 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,253 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A little disappointed. The flowers were a gift for my mother on her birthday. I paid for next day before 1pm delivery and weren’t received until 4pm. The flower were not as what was shown in the image.”

Helpful Report

Posted 11 minutes ago

“They flowers were awful. The problem is they are not the florist or have anything to do with the flowers. They are the middle man. Take your money then send the order to a florist! Give the florist half the money and keep the rest. Please order flowers straight from your local florist who know what to do and how to look after you. Not a company that just posts pictures!! They have no idea of customer relations.”

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Posted 13 minutes ago

“Where’s my order??? Paid for a morning delivery for the 13th February and as of 18:30 still no sign of the flowers I ordered. Won’t be using you again.”

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Posted 1 hour ago

“Great products and service”

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Posted 2 hours ago

“Very fast delivery. Flowers look amazing. Looking forward to next occasion so I can use them again”

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Posted 2 hours ago

“Ordered some roses for my wife for valentine's day, when they arrived they looked nothing like on the website and a couple had already wilted,best part of £50 they cost me,could have got a better bouquet from lidls for a tenner,and as for the card,it's pathetic ,prestige flowers??? You're having a laugh,never again 😞😓”

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Posted 2 hours ago

“EXCELLENT SERVICE”

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Posted 2 hours ago

“Looks like it has been arranged by a catapult not by a florists as stated by company. For the price I paid far better to go to your local florist. Will not buy from here again.”

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Posted 3 hours ago

“had a terrible experience with Prestige Flowers. After placing an order, I realized that their website incorrectly combined my billing and shipping addresses. I immediately called within two minutes to correct the issue, yet they refused to help, claiming orders are processed in advance. Instead of offering a proper resolution—such as canceling, modifying, or allowing a reorder without extra cost—they offered a £10 credit on a £45 order, which is completely inadequate. They made zero effort to rectify their own mistake, leaving me with no choice but to dispute the charge with my bank. If you value customer service and reliability, I strongly recommend avoiding Prestige Flowers. If anything goes wrong, don’t expect them to fix it!”

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Posted 3 hours ago

“Paid over £70 for flowers the heads came broke and the quality of them was terribly absolutely gutted they were for my mums 60th”

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Posted 3 hours ago

“Ordered what appeared to look like a nice bouquet for Valentine's day, it arrived with two of the flowers broken, one flattened, all roses had damaged petals and the eucalyptus was bent almost at a right angle. DON'T BUY.”

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Posted 5 hours ago

“Really disappointed. The flowers turned up completely brown, wilted and decaying. The local Sainsburys has better quality flowers than this. When raised with them they told me to remove the dead petals and that the flowers were fine. Thing is, there would be nothing left if I removed all the damaged petals. Purchased for a birthday, will now have to go in the bin and I will have to buy the ones from Sainsburys. Really, disappointed.”

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Posted 5 hours ago

“As a first time customer I am so gutted that what I ordered, and what I paid for was so disappointing and tiny.it arrived as scheduled but is far below my estimation of what I expected also, I ordered the medium size, I would hate to see the small.The price was just too much when I look at what I recieved.This bouquet was purchased for sentimental reasons for my son's girlfriend, he died in June 24...and now I'm embarrassed to present it as her gift...I should have shopped locally..sorry prestige, 😞”

Helpful Report

Posted 6 hours ago

Good Afternoon, Thank you for sharing your thoughts with us. I’m truly sorry to hear that the bouquet did not meet your expectations, especially given the sentimental nature of your gift. We strive to deliver arrangements that are not only beautiful but also reflective of what our customers choose. I completely understand how disappointing it can be when something you envisioned does not match the reality. I have reached out via email to look into this further for you. Warm regards, Ellie

Posted 6 hours ago

“Absolutely appalling service. Disregard of clients opinion. Flowers are not what they showed or have told. Definitely not fresh at all. You’re better off buying from your local shop. Waste of money.”

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Posted 7 hours ago

Hello, Thank you for taking the time to provide your feedback. I'm genuinely sorry to hear about your experience and that the flowers did not meet your expectations. We always strive to deliver fresh and beautiful arrangements that reflect what we showcase online, and I regret that we fell short in your case. Your concerns are important to us, and I assure you that they will be taken into consideration as we work to improve our service. Best wishes, Tom

Posted 6 hours ago

“Easy app to navigate will use again thankyou”

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Posted 8 hours ago

Hello, Thank you for your lovely 5-star review! We’re so glad to hear that you found our app easy to navigate. Your feedback means a lot to us, and we look forward to serving you again soon! Best wishes, Katie

Posted 7 hours ago

“Ordered a large size of Lillie's and roses. To say when they arrived I was sooo disappointed, I paid for large and received what looks like a small. I could have got 2 large bunches from m&s for less than what I paid for one and would have been double the flowers! I will never be ordering from here again if this is what you get for 50quid bunch of flowers!!”

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Posted 9 hours ago

Hello Cara, Thank you for sharing your feedback. I'm truly sorry to hear that the arrangement you received did not meet your expectations. We aim to provide high-quality products that represent good value, and it seems we fell short in your case. Your comments are invaluable to us, and we will certainly take them into consideration for future improvements. Best regards, Tom

Posted 6 hours ago

“Used this company for a few years, for birthday, Mothers day & Christmas flowers. Always the recipient was delighted. The extras offered are good value and quality. The delivery pass is a BARGAIN!”

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Posted 9 hours ago

Hello Anne, Thank you so much for your amazing 5-star review! We’re delighted to hear that you’ve been using our services for various occasions over the years and that the recipients have always loved their flowers. It’s wonderful to know you find our extras and delivery pass to be such good value! Best wishes, Katie

Posted 9 hours ago

“Disappointed, flowers on website not like their website photo. Emailed to complain but apparently the florist manager or the supervisor can see nothing wrong, mine also appeared with a bushy green sprig stuck in them!”

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Posted 10 hours ago

Hello, Thank you for your feedback. I'm truly sorry to hear that you were disappointed with the flowers you received and that they did not meet your expectations based on the online image. I appreciate you bringing this to our attention, and we will use your feedback to improve our service and offerings moving forward. Warm regards, Tom

Posted 6 hours ago

“Prestige flowers has a wide range of flowers and flower arrangements selection that fits to any occasions. I have been using prestige ever since I came to UK and has never been disappointed. Thank you and eep up the good work Prestige Team!”

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Posted 21 hours ago

Hello, Thank you so much for your wonderful 4-star review! We’re thrilled to hear that you appreciate the wide range of flowers and arrangements we offer for any occasion. It's fantastic to know that you’ve been with us since you arrived in the UK and that we’ve consistently met your expectations. We truly appreciate your support and kind words for our team! Best wishes, Katie

Posted 9 hours ago

“Don’t know why I keep trying…. Next day delivery doesn’t happen. Expect them 2-3 days after desired delivery day”

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Posted 22 hours ago

Hello, Thank you for taking the time to leave a review. Unfortunately, your order was placed after our 10 PM cut-off for next-day delivery, which is why the confirmed delivery date is the 13th. I can see that it is out for delivery today. Warm regards, Katie

Posted 6 hours ago

Prestige Flowers is rated 4.4 based on 271,253 reviews