Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,893 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 270,893 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE!!! Wish I had read their horrible reviews first!! So far birthday flowers are 2 days late and customer service is zero help!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I’m truly sorry to hear about the delay and the issues with customer service. This is not the experience we want for our customers, and I understand your frustration. If this has still not been received, please could you email us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 4 months ago

“Terrible experience. Ordered a bouquet of flowers with a personalised card. Added the personalised card to the basket, paid for both card and flows and sent. Sent an email to the company to check that the card had been added and that they shouldn't send the flowers without the card. Turns out there was a technical error (which they won't admit to) and the flowers were sent without the card. Now someone whose husband has just died is going to receive a bunch of flowers without any note or explanation. I called them to try to resolve this or ask for a refund but they just blamed me for making the "error" on their website. I've just replicated the bug with another test order, and the custom card wasn't added to the basket, so I know it wasn't my fault. They have a 100% satisfaction guarantee, but this is a lie. "Occasionally, mistakes happen, and if our service falls short, we take it personally. While we're human and errors can occur, we strive to get things right the first time. Your satisfaction is crucial to us, and we appreciate your feedback to continually improve." They did nothing to try to help resolve this. Avoid.”

Helpful Report

Posted 28 minutes ago

“Ordered birthday flowers for a special friend, paid around £45 including delivery and extra £10 for large bouquet of flowers. Arrived in bad condition and some of the flowers were dead looking. Wrong flowers sent and wrong size. Really upset by this once I find out the flowers were awful looking. This was my first experience in buying from this company, never will recommend it. Wasted my money on rubbish. I wish I read all the reviews first.”

Helpful Report

Posted 10 hours ago

“Ordering was very simple. Easy and quick for next day delivery. Tq x Mrs P Selva x”

Helpful Report

Posted 13 hours ago

“Friday 10th January I purchased a £40 Pink Lily and Rose bouquet for next day delivery, also adding an extra £5 to upgrade it to ‘medium sized’. Upon receiving it at 17:00 the next day I was extremely disappointed and dissatisfied. The bouquet consisted of two ‘roebelini’, 6 roses and two stems of lily buds. The roses were brown on each petal and was told this was the petal guard. A petal guard is the outer petal – NOT every petal. These were in bad condition. After providing photographic evidence I was continuously told the bouquet met their quality standards. When asking why they were falsely advertising their bouquets I was repeatedly ignored. The photo used for advertising is edited and extremely misleading but Prestige Flowers continue to stand by this and be patronising towards paying customers. They have continued to ignore the complaints in my email and are confidently accepting that the bouquet I received meets their standard. Prestige Flowers are refusing to refund my payment even though I am legally entitled to receive a refund if I have purchased an item that is not as described. As far as I am concerned, this company is a complete scam.”

Helpful Report

Posted 15 hours ago

“Flowers arrived as promised,my sister said they were beautiful! so many thanks will certainly recommend Prestige Flowers to all”

Helpful Report

Posted 18 hours ago

Hello Anne, Thank you for your lovely 5-star review! We’re thrilled to hear that the flowers arrived as promised and that your sister found them beautiful. It’s always so rewarding to know our arrangements are making a positive impact. Your recommendation means so much to us, and we can’t wait to assist you and your loved ones with more stunning floral gifts in the future! Best wishes, The Prestige Flowers Team

Posted 17 hours ago

“Flowers delivered on the Monday when they should have been delivered the previous Saturday for a funeral! Will never use again or recommend”

Helpful Report

Posted 18 hours ago

Hello Mari, Thank you for your feedback. I’m truly sorry to hear that your flowers did not arrive on time for such an important occasion. I can only imagine how distressing this situation must have been for you. Please know that we take these concerns seriously, and your comments will help us improve our service in the future. Kind regards, Rosie

Posted 17 hours ago

“What can I say? Next day delivery....not. ordered on 8th Jan, now 13th Jan and Royal Mail tracking is still stating they ate expecting them! By the time they turn up they'll be beyond recovery. If you're looking for customer service avoid these at all costs. I've contacted them three times, platitudes but no offer of a refund! Their site should say if you're lucky delivery will be as and when. Angry and disappointed customer and certainly won't be recommending to anyone.”

Helpful Report

Posted 19 hours ago

Hello Denise, Thank you for taking the time to share your experience. I'm truly sorry to hear that your order has not arrived as expected and that you've encountered difficulties in reaching our customer service. I can understand how frustrating this situation must be, and it’s disappointing to know we didn’t meet your expectations. Your feedback about our delivery service is valuable and will help us work on improving our processes. I can see that this has since been resolved. Best regards, Rosie

Posted 18 hours ago

“I ordered some roses for my wife for our Wedding Anniversary. Unfortunately when they arrived the heads of some of the roses were already drooping. I emailed customer service along with pictures who only gave recommendations on how to care for the flowers, which my wife had already done and said there was nothing wrong with the quality of the roses. They asked me see how they were after 3 days and then let them know, which I have done along with pictures showing that the flowers are past saving. They replied and said we acknowledge that there is a slight quality issue with the bouquet and that they take quality control very seriously, and we assure you that we will investigate this matter thoroughly to prevent any recurrence in the future. As a gesture of our commitment to your satisfaction, we would like to offer you £10 credit to be applied to your online account with us. After spending over £50 on the roses I definitely will not be using them again as I can get better quality roses which last over a week else where. I would not recommend using them especially if you want good quality flowers for a special occasion.”

Helpful Report

Posted 19 hours ago

Hello, Thank you for sharing your experience with us. I’m sincerely sorry to hear that the roses did not meet your expectations for such a special occasion. It's disheartening to know that you felt let down by both the quality of the flowers and the response from our customer service team. We take all feedback seriously, especially regarding quality, and your comments will help us improve our practices moving forward. I can see that a fresh bouquet has been arranged for delivery. Warm regards, Rosie

Posted 18 hours ago

“Arranged for flowers to be delivered Friday 10th January. As per website it states order before 6pm and flowers will be delivered next day - they finally turned up today - dead. Had no water for 5 days so wouldn't expect anything less. £50.00 wasted. Never again will I use this company, just being completely fobbed off by them”

Helpful Report

Posted 20 hours ago

Hello Sylvia, Thank you for bringing your concerns to our attention. I’m really sorry to hear that your flowers were delivered in such poor condition. It's certainly not the experience we want for our customers, and I understand how disappointing this must be for you. We value your feedback and will look into what may have gone wrong with your order. Best regards, Rosie

Posted 18 hours ago

“Flowers left on floor outside reception door. She didnt even know they had been delivered. Bouquet delivered nothing like the one I selected and looked like half the Flowers were missing. Also the card with message I wrote wasn't included. Would never use these again.”

Helpful Report

Posted 21 hours ago

Hello Mr Dunphu, Thank you for your review. I'm very sorry to learn that your experience did not meet your expectations. It’s disappointing to hear that the flowers were left outside and not properly communicated. I understand how frustrating it must be to receive a bouquet that doesn't resemble what you chose, and I apologise for the oversight regarding the card. We take your feedback seriously, and it will guide us in improving our service. If not done already, please reach out to our customer service team and we would be happy to look into this for you. Best wishes, Rosie

Posted 17 hours ago

“Have been using Prestige flowers to send flowers to my mum in UK from Canada for 3 years and receny found out she was disapointed but didn't want to say anything. I actually was visiting this Xmas and saw what was delivered for Xmas and the flowers looked really sad and not worth the money.”

Helpful Report

Posted 1 day ago

Hello, Thank you for sharing your feedback with us. I’m truly sorry to hear that your recent experience with Prestige Flowers did not meet your expectations. Our goal is to deliver beautiful arrangements that bring joy, and it’s concerning to hear that we missed the mark. I understand how disappointing it must have been for both you and your mum to see the flowers in such a state. Your comments are incredibly valuable, and I assure you we are committed to improving the quality of our products. If there is anything we can do to make this right, please feel free to reach out. Best regards, Rosie

Posted 18 hours ago

“I have ordered over and over again for birthday gifts. The flowers always arrive one the special day and so beautiful I could not of done better if I had gone to a top local florist and picked the stems out my self”

Helpful Report

Posted 1 day ago

Hello Christine, Thank you for your amazing 5-star review! We're absolutely delighted to hear that our flowers have been the perfect gift for your special occasions. It’s wonderful to know that they consistently arrive on time and meet your expectations for beauty. Your continued trust in us truly motivates our team to deliver the best. We look forward to helping you surprise your loved ones with more stunning arrangements in the future! Best wishes, The Prestige Flowers Team

Posted 1 day ago

“Amelia.w has replied to you: I WILL NOT CLOSE PAYPAL DISPUTE Hello Julia, Thank you for your email. I am sorry to hear that our offers to resolve this problem have been declined by you. I can understand that you are unhappy with this and why you have escalated this to PayPal. If you decide to escalate a complaint to PayPal then we can no longer offer you any resolutions as the matter is no longer in either of our hands. Once you involve PayPal, they alone will be able to decide what the final outcome will be regarding this matter and their decision, whether good or bad, is final. If you change your mind and want us to resolve this then please cancel the dispute and let me know and I will try and personally help resolve this for you once I have confirmed with PayPal that there is no dispute open. ---------- Warm Regards, Amelia.w”

Helpful Report

Posted 1 day ago

Hello Julia, Thank you for your response, and I’m truly sorry to hear that you are not willing to explore a resolution with us. I completely understand your frustration with the situation. While we respect your decision to involve PayPal, it does limit our ability to address your concerns directly. If there is a chance for us to work together on resolving this, I would be more than happy to assist you should you choose to cancel the dispute. Best regards, Rosie

Posted 18 hours ago

“I have not received an update on flower delivery. Flowers should have been delivered yesterday. Order placed online in the USA for UK delivery. Very disappointed. Mother’s 93rd Birthday.”

Helpful Report

Posted 1 day ago

Hello, Thank you for your feedback, and I sincerely apologise for the lack of updates regarding your flower delivery. It's understandably disappointing, especially for such a significant occasion as your mother's 93rd birthday. We strive to keep our customers informed about their orders, and I regret that we didn't meet your expectations in this instance. Your comments are essential to us, and we’re actively working to improve our communication. I have reached out via email. Best regards, Ellie

Posted 18 hours ago

“Poor quality flowers. I have had to go out and buy other flowers from Morrisons. I have put picture side by side one cost £35 and one cost £15. I will let you decide what one. Tbf they were due to be delivered 12th jan, but got email from Royal Mail, to say will be delivered 14th. Staff did sort it and were delivered on 12th jan as requested. But would not use them again as flowers do not match what is advertised on website, very over priced for what you get and better going to supermarket.”

Helpful Report

Posted 1 day ago

Hello Andrew, Thank you for taking the time to share your experience. I'm genuinely sorry to hear that you were not satisfied with the quality of the flowers you received. We aim to provide arrangements that not only meet but exceed expectations, and it’s disappointing to know we fell short in your case. I appreciate your feedback regarding the delivery timing and the quality comparison you’ve made. Your insights help us work towards improving our offerings. Best regards, Katie

Posted 18 hours ago

“Wow I ordered the Ivory harmony @£26.99, they look nothing like what was advertised. I could have went to Tesco and got more flowers for less money absolute rip off. Never will I use this company again Order no 8474147”

Helpful Report

Posted 1 day ago

Hello, Thank you for your feedback, and I'm sorry to hear that your experience didn't meet your expectations. We strive to provide arrangements that reflect our advertised quality, and it's disheartening to learn that we fell short in this instance. I understand your frustration, and your comments are incredibly valuable to us as we work to improve our service. If you'd like to share more about what specifically didn’t match your expectations, please feel free to reach out to us directly at enquiries@prestigeflowers.co.uk. Best regards, Katie

Posted 22 hours ago

“Picked 12th of January delivery for a birthday, 12th happens to be a Sunday. Placed my order on the 7th, and prestige flowers dispatched with royal mail despite them not operating in Sunday making my chosen delivery day impossible.”

Helpful Report

Posted 2 days ago

Hello, Thank you for your feedback. I apologise for the inconvenience caused by the delivery timing, as we aim to meet our customers' preferences whenever possible. I understand how frustrating it must be when an order doesn't arrive as intended, especially for a special occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Katie

Posted 23 hours ago

“Absolutely devastated at the state of the flowers, received today for my mother in laws birthday & it was an embarrassment when she opened them. Paid £45 for these however I wouldn’t have paid £5 for them. The flowers looked nothing like what I ordered. I am absolutely gutted because I’ve ordered from this company several times , but unfortunately I won’t be anymore. Order number 8469849”

Helpful Report

Posted 2 days ago

Hello, Thank you for your review. I’m truly sorry to hear about your disappointment with your recent order. We always aim to deliver beautiful arrangements that match your expectations, and it’s disheartening to learn that we missed the mark this time. I understand how upsetting it can be to receive flowers that don’t reflect what you ordered, especially for such a special occasion. Your feedback is invaluable to us as we strive to improve our service and product quality. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Katie

Posted 19 hours ago

“Will never use again. Flowers delivered 26 hours after leaving the shop. Just to say how unhappy I am with your service. I specifically chose a florists in Rhyl (or so I thought) expecting the flowers to be prepared & delivered the same day. Sadly not it seems. They left the shop at 17.30pm on the 10th, received at Midland hub at 18.35pm, Chester 3.24am on the next day... the 11th, Rhyl DO at 12.13pm and now at 18.13pm on the 11th they are still out for delivery. Actually delivered at 18.40pm. Sad looking flowers too. Definitely not worth £59 Poor customer service. Order #8472977”

Helpful Report

Posted 2 days ago

Hello, Thank you for sharing your feedback. We sincerely apologise for any confusion caused regarding your delivery experience. To clarify, we do state on our website that we offer next-day delivery rather than same-day, and our deliveries are managed through Royal Mail. Unfortunately, as we rely on a third-party courier service, we are unable to provide specific delivery times, as their scheduling and routes are beyond our control. We are truly sorry to hear that the flowers did not meet your expectations. If possible, please email us photos of the bouquet along with your order number to enquiries@prestigeflowers.co.uk with "REVIEW" in the subject line. We would be happy to investigate this further for you and work towards a resolution. Thank you for bringing this to our attention, and we hope to assist you further. Best wishes, Ellie

Posted 19 hours ago

“Poor quality bouquet, and this is the first time I have had this. I have used Prestige plenty of times previously, and this is the fist time I have had to provide negative feedback. Sorry,Prestige,but on this occasion the flowers weren't up to their usual standard. It was for my friend who needed cheering up on her birthday, as she had recently lost her husband.”

Helpful Report

Posted 2 days ago

Hello, Thank you for sharing your experience with us. I'm truly sorry to hear that the bouquet did not meet the high standards we strive for, especially during such a sensitive time for your friend. We always aim to provide lovely arrangements that bring joy, and I regret that we missed the mark this time. Your feedback is valuable, and we will take it into account as we work to improve our quality. If possible, please forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best regards, Katie

Posted 23 hours ago

Prestige Flowers is rated 4.4 based on 270,893 reviews