Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,401 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 4 star review on 27th March 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality and quantity received in relation to what I thought I had ordered. Not worth the £49 paid for them. Emailed a complaint with pictures to be told nothing wrong with the flowers?”

Helpful Report

Posted 10 hours ago

“Website far too bussy and fussy Needs to be clearer and easier to complete”

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Posted 11 hours ago

“I wish I had taken a photo of my bouquet when I received it. It was absolutely shocking. I paid over £60 for the worse bouquet of flowers I had ever received. It was already dying when I received it, the roses were already dying, the lilies never opened. This was the first and the last I will buy flowers from this company. The flowers my husband got me from another company are still triving 2 weeks later.”

Helpful Report

Posted 11 hours ago

“I ordered the upgraded Large Ivory harmony flower that obviously increased the cost. The quantity I received was shocking I wouldn’t be happy if I got that quantity in a standard package especially considering I paid a little under £50 . I emailed a complaint and I was told they don’t see anything wrong with them i responded I wasn’t happy they told me there’s nothing they can do. The quantity of flowers compared the price is ridiculous would never order from these again”

Helpful Report

Posted 14 hours ago

Helpful Report

Posted 14 hours ago

“Horrendous. No body every use this company. Paid for flowers to be delivered to my wife on the morning of our wedding. Still no flowers a day later. So if you are wanting flowers for the biggest day of your life to be delivered to the love of your life. Pick somewhere else”

Helpful Report

Posted 19 hours ago

“Request next day delivery. At no point was I told they couldn’t deliver on that date a then get an email to say delivery is is going to be 3 days later!!!!!!!! Very poor”

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Posted 1 day ago

“Order P11179490. I ordered flowers on 4th April for delivery on 7th April and paid £5.99 for named day delivery. The reason for this was that my niece and myself travelled almost 200 miles to visit my terminally ill sister in law on 7th April and as she is bedridden we wanted to be there to sort out the flowers for her. Unfortunately the flowers were not delivered until 8th April and had to be sorted by her carers. Most disappointing”

Helpful Report

Posted 1 day ago

“Flowers were half dead and the bunch didn’t look anything like the pictures”

Helpful Report

Posted 1 day ago

“Ordered flowers was told they would be delivered 13 th April . Got email to say there not getting delivered till the 15 th April . Email received from Royal Mail today to say theve received my order today the 12 th April what kind of state will they be in by Tuesday the 15th”

Helpful Report

Posted 1 day ago

“Ordered flowers...was told I would have tracking ...so far .. no updates ..no tracking updates... don't even know if they have been delivered. Emailed the company but again no updates...still don't know if they have been delivered and today was the day I needed them....”

Helpful Report

Posted 1 day ago

“I too wish I had checked the reviews before purchasing. The flowers delivered were nowhere near what was shown on the website. So so disappointed. Could have bought 3 times the amount from M & S / Sainsbury’s for less than I paid for these. DO NOT PURCHASE WITHOUT LOOKING AT REVIEWS. WE can’t ALL BE WRONG. only giving 1 star because you CAN’T review without it.”

Helpful Report

Posted 1 day ago

“The image on your website compared to what I received were a world a part. I paid £40 + delivery for something you could buy from a supermarket for £10. The personalised note was also soggy. I can’t express how disappointed I was. Thankfully my wife laughed when she saw them as they looked so pitiful. I feel I’ve been taken advantage of by false advertising and scam pricing. Won’t be using again.”

Helpful Report

Posted 1 day ago

“My daughter purchased the large ‘Orion’ bouquet and it certainly wasn’t worthy of the cost she paid. The flowers didn’t even last for 5 days, looked like they had multiple substitutions and would not appear to have the extra flowers to constitute a ‘large’ bouquet.”

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Posted 2 days ago

“Thought I'd use this company for a Mother's Day gift as I thought it would be more special than buying from a supermarket. The bouquet was so poor, nothing like the picture and at a price of £50 was worse than if I'd spent £10 at Tesco. The flowers didn't open and died less than two days later. Had a personal emergency where my wife was in hospital and communicated with the company on day four of delivery when I was able to. Was told that they couldn't refund/re send the bouquet as they have a company policy of quality issues being made known within three days. Customer service have no empathy for the customer and blatantly showed how little they care. Offered a £10 voucher off next order but anyone can get that by downloading the app so shows the level of their care. Would never use this company again and would highly recommend that no one uses them so they can go out of business as quickly as 9 flowers are. Avoid at all costs.”

Helpful Report

Posted 2 days ago

“I have just read so.e reviews and I am shocked to even think they would pack flowers/bouquets in a damaged or broken box because they do not. It's been damaged on delivery.”

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Posted 2 days ago

“Shocking. I wish, I would have looked on here, before putting my order through! Ordered flowers on Tues and paid extra for a Thurs delivery (For a work colleagues retirement). It's now past 3pm on the Friday, with still no sign of any delivery. Whilst trying to raise this with them I'm getting the same copied and pasted messages back which makes me think I'm just talking to AI. Even though, I've asked a couple of times, there's been no hint of any sort of compensation. Awful experience all round and I will never use this company again.”

Helpful Report

Posted 2 days ago

“So disappointed. I ordered a bouquet for a friend and upgraded to the large bouquet. The bouquet delivered looks nothing like what I ordered. Prestige Flowers response is for me to follow the flower care guide! I will not be buying flowers from here again and would not recommend anyone else does. Feel free to look at their Facebook page for hundreds more unhappy customers.”

Helpful Report

Posted 2 days ago

Hello Tia, Thank you for your feedback. I’m truly sorry to hear that the bouquet you received did not match your expectations and the upgrade you made did not seem to reflect in the arrangement. We always want our customers to feel satisfied with their orders and it's disappointing to learn we've missed the mark in your case. We appreciate your input, and it will be used to help us enhance our services. Best regards, Rosie

Posted 2 days ago

“Does not match the photo expected the same number of flowers, considering I chose large for the quantity, maybe large is for the length of the stem.”

Helpful Report

Posted 2 days ago

Hello, Thank you for your feedback. I’m sorry to hear that the bouquet you received didn't match the photo and that the quantity wasn't what you expected. We always aim to provide arrangements that bring joy, so it's disappointing to learn that we fell short in your case. If not done already, could you please send us some images of the bouquet to our customer service team at enquiries@prestigeflowers.co.uk with your order number in the subject line? Best wishes, Rosie

Posted 2 days ago

“Beautiful”

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Posted 2 days ago

Hello! Thank you for your lovely 4-star review! We're delighted to hear that you found our flowers beautiful. Your appreciation means a lot to us, and we hope to continue providing you with great experiences in the future. Best wishes, Rosie

Posted 2 days ago

Prestige Flowers is rated 4.4 based on 272,401 reviews